Projects & Infrastructure Engineer: Azure & Networking Lead

Mintivo; Chippenham; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Private Healthcare

Pension scheme

Unlimited holiday

Enrolment into the Mintivo Academy

Monthly Padel

Up to 50% off gym memberships

Discounts scheme

On site lounge area

Job summary

Mintivo is seeking a Projects and Infrastructure Engineer to drive revenue-generating technical projects, assist with 3rd line service desk escalations, and support presales opportunities to win new business.

You will collaborate with service delivery, project management, account management and technical teams to deliver exceptional client experiences and continuous improvement across delivery standards.

Qualifications

• 3+ years of experience progressing through a service desk.
• Experience with Microsoft Azure migration, deployment and management.
• Experience with Microsoft 365 including security and endpoint management.
• Solid networking knowledge (TCP/IP, VLANs, routing, firewalls).

Responsibilities

• Provide 3rd line support for service desk tickets and escalations from 2nd line.
• Deliver project tickets on schedule and to a high quality under the Project Manager.
• Act as technical lead and owner for projects alongside the Project Manager.
• Coach service desk team members to align service and project delivery.
• Lead escalations when needed and manage presales support.
• Participate in Lessons Learned and Technical Steering Group sessions.
• Support internal improvement initiatives within the Technical Steering Group.

Skills

Azure

Microsoft 365

Networking

Communication

Education

Microsoft Certifications (MS-100/101, AZ-104, MS-500)

Job description

Mintivo is seeking a Projects and Infrastructure Engineer to drive revenue-generating technical projects, assist with 3rd line service desk escalations, and support presales opportunities to win new business.

You will collaborate with service delivery, project management, account management and technical teams to deliver exceptional client experiences and continuous improvement across delivery standards.