Projects Engineer

John Crane; Manchester; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A leading company in the engineering sector is looking for a Projects Engineer at their Manchester site. You will handle post-order technical sales support, managing customer expectations and documentation, collaborating with global teams to ensure effective project delivery. The ideal candidate will possess a relevant technical degree and demonstrate strong project management and problem-solving skills.

Qualifications

• Ideal degree in a technical discipline.
• Good understanding of mechanical/process datasheets and drawings.
• Experience in ISO 9001 environments and project specifications.

Responsibilities

• Manage Customer Purchase Orders from receipt to delivery, including documentation.
• Ensure exceptional Customer Service by advising on product integration.
• Conduct detailed contract reviews for compliance and establish project milestones.

Skills

Technical Sales Support

Customer Relationship Management

Project Management

Problem Solving

Education

BSc, BEng, or HND in a Technical Discipline

Job description

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We have an exciting opportunity for a Projects Engineer reporting to the UK Sales Office Manager within the Manchester site. As a Projects Engineer you will provide post order Technical sales support to designated Customers (and the external John Crane Sales personnel who support them) from receipt of Customer Purchase Order through to delivery, and any post-delivery related issues. The workload is primarily high in complexity and value, covering all product range, seals, couplings, systems & filtration.

This role is based from our Manchester site working Monday to Friday normal office hours. (hybrid)

John Crane is an equal opportunity employer. We celebrate diversity and are committed to crafting an inclusive environment for all employees.

Duties & Responsibilities (not limited to)

• Manage Customer Purchase Orders from receipt to product delivery, including documentation and certification.
• Set and manage Customer expectations on order lifecycle, scope changes, and delivery schedules.
• Ensure exceptional Customer Service by understanding technical requirements and advising on product integration and best practices.
• Handle proposals, design changes, and component drawing specifications using company systems.
• Liaise with the Global Projects Office as needed.
• Conduct detailed contract reviews for commercial and technical compliance; establish and monitor project milestones; clarify terms and issue Order Acknowledgements.
• Manage scope changes and coordinate with supply chain and Customers to capture variations.
• Coordinate certification, documentation, and inspection/test plans (ITP) with supplying plants and Customers.
• Resolve investigations related to accounts, credit, returns, and customer complaints, ensuring proper issue management in business systems.
• Support sales initiatives through planned Customer and supplier visits, producing detailed visit reports with agreed actions.
• Mentor and train team members; provide coverage when needed.
• Build strong relationships with Customers, suppliers, internal manufacturing plants, and key departments (Sales, Engineering, Procurement, QA).
• Represent Customer interests constructively to improve company service levels.
• Support team activities such as sales reporting, meetings, and coverage during absences.
• Participate in quality audits and procedure updates.
• Serve as liaison between Internal Sales, External Sales, Engineering, and Product Support Engineers for product updates and changes.

Job Description

We have an exciting opportunity for a Projects Engineer reporting to the UK Sales Office Manager within the Manchester site. As a Projects Engineer you will provide post order Technical sales support to designated Customers (and the external John Crane Sales personnel who support them) from receipt of Customer Purchase Order through to delivery, and any post-delivery related issues. The workload is primarily high in complexity and value, covering all product range, seals, couplings, systems & filtration.

This role is based from our Manchester site working Monday to Friday normal office hours. (hybrid)

John Crane is an equal opportunity employer. We celebrate diversity and are committed to crafting an inclusive environment for all employees.

Duties & Responsibilities (not limited to)

• Manage Customer Purchase Orders from receipt to product delivery, including documentation and certification.
• Set and manage Customer expectations on order lifecycle, scope changes, and delivery schedules.
• Ensure exceptional Customer Service by understanding technical requirements and advising on product integration and best practices.
• Handle proposals, design changes, and component drawing specifications using company systems.
• Liaise with the Global Projects Office as needed.
• Conduct detailed contract reviews for commercial and technical compliance; establish and monitor project milestones; clarify terms and issue Order Acknowledgements.
• Manage scope changes and coordinate with supply chain and Customers to capture variations.
• Coordinate certification, documentation, and inspection/test plans (ITP) with supplying plants and Customers.
• Resolve investigations related to accounts, credit, returns, and customer complaints, ensuring proper issue management in business systems.
• Support sales initiatives through planned Customer and supplier visits, producing detailed visit reports with agreed actions.
• Mentor and train team members; provide coverage when needed.
• Build strong relationships with Customers, suppliers, internal manufacturing plants, and key departments (Sales, Engineering, Procurement, QA).
• Represent Customer interests constructively to improve company service levels.

• Support team activities such as sales reporting, meetings, and coverage during absences.
• Participate in quality audits and procedure updates.
• Serve as liaison between Internal Sales, External Sales, Engineering, and Product Support Engineers for product updates and changes.

Qualifications

• Ideally has some form of degree (e.g., BSc, BEng, HND level in some technical discipline)
• Can read and understand mechanical / process datasheets, P&ID’s, etc.
• Can read and accurately interpret information on drawings for Pumps, compressors, mixers.
• Ideally understand the various types of rotating equipment and how their design can affect the design of a seal, coupling, systems and filtration.
• Understands the operation of rotating equipment and how this can affect the support system and filtration requirements.
• Has a good understanding of industry standards - API, ASME etc
• Has experience of project specifications - Pressure Vessels, paint specifications etc..
• Possesses applications knowledge / understanding of fluids, pressures, temperatures, viscosities etc.
• Has worked in an ISO 9001 environment, understanding the requirements of the standard and has developed Quality plans, documentation for contracts, etc in the past.
• Has knowledge of varying materials (metals, elastomers, carbons, carbides, coatings, etc) their process of manufacture and main advantages and disadvantages.
• Has experience of receiving comprehensive internal order handover packs
• Has the experience / capability / evidence of adopting some basic RCA philosophy to identify problems with existing products, processes, installations, etc and to propose solutions.
• Good understanding of the relevant business system

Additional Information

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.

Join us for a great career with competitive compensation and benefits, while helping engineer a better future.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)