Projects Customer Advisor

Commercial Services; Kings Hill; On-site; GBP 24,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Birthday Day Off

Pension scheme with 4% employer

Life assurance cover

Job summary

Commercial Services Group (CSG) is seeking a Projects Customer Advisor to drive project sales across our Global Education Supplies division. You will manage a proactive pipeline, qualify inbound leads, and translate client requirements into clear project briefs to ensure successful conversions.

The role involves coordinating with Design, Product and Operations teams, building relationships with schools and local authorities, and supporting tender responses while maintaining CRM accuracy.

Qualifications

• Experience in built environment, education, furniture or manufacturing sectors is preferred but not essential.
• Strong organisational skills with excellent attention to detail.
• Excellent interpersonal and communication skills with ability to explain technical concepts clearly to non-technical clients.

Responsibilities

• Managing a proactive pipeline of project opportunities to support consistent sales growth.
• Supporting the qualification of inbound leads to ensure alignment with project criteria.
• Preparing accurate, commercially balanced project estimates and quotations.
• Working closely with our Design team to translate client requirements into clear project briefs.
• Building strong relationships with schools, local authorities, architects and contractors.
• Supporting tender responses and contributing to framework-based sales activity.
• Coordinating with Product and Operations teams to ensure deliverability of proposed solutions.
• Maintaining accurate CRM records to support forecasting and project tracking.
• Carrying out basic site audits and measurements during pre-sale visits.
• Supporting safe working practices and environmental responsibility in all activities.

Job description

Location: Hybrid/Any CSG location

Salary/package: £28,500 per annum plus commission

Contract type: Permanent

Hours: Full-Time, 37 hours per week

Due to the nature of the work being carried out, the successful candidate must hold a full UK driving license and have access to their own vehicle to enable them to travel across the UK when required.

Commercial Services Group (CSG) is looking for a dedicated and personable Projects Customer Advisor to join its Global Education Supplies (GES) division to play a key role in developing and converting project opportunities across our education space fit-out brands.

Who we are

Global Education Supplies (GES) is part of the Children & Education portfolio at Commercial Services Group (CSG), comprising six complementary brands that serve the global education sector. These include KCS Education, Landscapes for Learning, Maudesport, Gresswell, Timstar and Technology Supplies. With a customer base spanning more than 90 countries, GES is entering a transformational phase focused on international growth, new product development, marketing investment and operational excellence.

Why this role matters

The successful candidate will play a key role in driving project sales across our specialist education brands, ensuring opportunities are accurately qualified, well-managed and progressed through to conversion. This is a role where collaboration and strong communication are essential, with responsibility for coordinating between clients, our Design team and internal stakeholders to ensure project requirements are met.

What you'll be doing

• Managing a proactive pipeline of project opportunities to support consistent sales growth.
• Supporting the qualification of inbound leads to ensure alignment with project criteria.
• Preparing accurate, commercially balanced project estimates and quotations.
• Working closely with our Design team to translate client requirements into clear project briefs.
• Building strong relationships with schools, local authorities, architects and contractors.
• Supporting tender responses and contributing to framework-based sales activity.
• Coordinating with Product and Operations teams to ensure deliverability of proposed solutions.
• Maintaining accurate CRM records to support forecasting and project tracking.
• Carrying out basic site audits and measurements during pre-sale visits.
• Supporting safe working practices and environmental responsibility in all activities.

What we're looking for

• An appetite for specification selling and managing long-cycle, multi-stakeholder sales.
• Experience in built environment, education, furniture or manufacturing sectors is preferred but not essential.
• Strong organisational skills with excellent attention to detail.
• Excellent interpersonal and communication skills with the ability to communicate technical concepts clearly to non-technical clients.
• A proactive, results-driven approach with confidence working to KPIs.
• Commercial awareness and comfort working with revenue and margin considerations.
• A collaborative mindset with the ability to work effectively across teams.

What you'll get in return

• Salary of £28,500 per annum plus commission.
• 25 days annual leave, rising to 27 after four years.
• Birthday Day Off.
• One concessionary day during the Christmas period.
• Pension scheme with 4% employer contribution.
• Life assurance cover.

Why CSG?

CSG is the UK's largest local authority-owned trading company (LATCO), generating over £800 million in revenue per annum and supporting more than 16,000 education and public sector customers globally.

We are growing through a combination of organic development, acquisitions and strategic partnerships. Our businesses deliver services across education, IT, HR, legal, energy, procurement and more, all focused on delivering meaningful impact.

As a locally owned organisation, we take pride in reinvesting a significant proportion of our profits into frontline services, helping strengthen the communities we serve.

Inclusion & Accessibility

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.

As a member of Inclusive Employers with Silver Accreditation, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues.

We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any