Project Worker

Premier; Greater London; Hybrid; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Salary increase after probation

37.5 hour working week

25 days annual leave

Contributory pension scheme

Staff Health Cash Plan

Comprehensive training programme

Job summary

Single Homeless Project in Muswell Hill, London is hiring a Project Worker Complex Needs (Woman) for a 17-bed women’s service. You will deliver practical and emotional support to women facing homelessness, abuse and trauma, using gender-informed and strengths-based approaches.

You’ll work to build trust, maintain records, and coordinate with partners while balancing risk management and compassionate care in a challenging but rewarding environment.

Qualifications

• Gender-informed, trauma-informed and strengths-based approaches to support.
• Ability to manage a varied caseload and maintain accurate records.
• Enhanced DBS check required for successful applicant.

Responsibilities

• Provide practical and emotional support across housing, wellbeing, finances and independent living.
• Build trusting, respectful relationships with women in a 17-bed service.
• Balance compassionate support with risk management and professional boundaries.
• Coordinate with other agencies to ensure consistent, person-centred care.

Skills

Empathy

Trauma-informed approach

Gender-informed practice

Relationship-building

Job description

25 Oct, 2026# Project Worker£29,822 - £32,034 yearly* CV-Library* Muswell Hill, Haringey, Greater London, United KingdomPermanent Charity### Job DescriptionSingle Homeless Project has an opportunity for a Project Worker Complex Needs (Woman) to join our experienced and committed teams based in Muswell Hill??????. You will join us on a full-time, permanent basis. In return, you will receive a competitive salary starting at £29,822.41 and rising incrementally to £32,034.46 per annum.We’re London’s leading homelessness charity – and we get things done. In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.About the Project Worker Complex Needs role:For women who have experienced homelessness, abuse, trauma and multiple disadvantage, feeling safe enough to trust someone can be the first step towards rebuilding a life. As a Project Worker in our new 17-bed women’s service in Muswell Hill, you’ll create the kind of consistent, respectful relationships that help make that possible.You’ll work alongside women to understand what matters to them, build on their strengths and shape support around their own goals and priorities. Using gender-informed, trauma-informed and strengths-based approaches, you’ll provide practical and emotional support across areas including housing, wellbeing, substance use, relationships, finances and independent living. You’ll work patiently and creatively with women who may have had difficult experiences of services, helping them regain confidence, choice and greater control over their futures.No two days will look the same. You might be helping a woman navigate a housing or benefits issue, responding to a safeguarding concern, coordinating support with another agency or simply being the person who remains calm and consistent when things feel difficult. You’ll balance compassionate relationship-building with effective risk management, clear professional boundaries and the practical responsibilities that keep a residential service safe and running well.You’ll join a team building a new service from the ground up, with the opportunity to shape how women experience support from the very beginning. At Single Homeless Project (SHP), you’ll also have access to learning, development and career opportunities that help you grow your practice and take your next steps.\\*For genuine occupational requirement reasons, we are seeking applications from women only for this post (exemption under the Equality Act 2010; Schedule 9 Part 1). About you:You know how to build trust with people who may have experienced trauma, homelessness or multiple disadvantage, including those who can find services difficult to engage with.You can combine empathy with clear professional boundaries, staying calm and thoughtful when situations involve risk, distress or conflicting priorities.You understand how women’s experiences of abuse, violence and inequality can affect safety, trust and engagement, and can bring a gender-informed and trauma-informed approach to your work.You’re confident working alongside other professionals, advocating when needed and keeping the woman’s voice and choices central to decisions about her support.You can manage a varied caseload, keep clear and accurate records and follow through on the practical details that make good support work.Our attractive benefits package includes:A salary increase after successfully completing six month's probationary periodA 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salaryStaff Health Cash Plan and discounts schemeComprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our workDon’t miss out on this great opportunity to join the Single Homeless Project team – please click ‘apply’ now to become our Project Worker Complex Needs - we'd like to hear from you!Important info:Closing Date: Sunday 8th November at midnightInterview date: Thursday 19th and Friday 20th November online via Microsoft TeamsPlease note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role. Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited