Project Support Technician

Thames Water Utilities Limited; Ashford; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Contributory pension

Personal Medical Assessments

Performance-related pay

Paternity Leave

Enhanced Maternity Leave

Benefits hub

Job summary

Thames Water is seeking up to six Project Support Technicians to join our team at Ashford Common - Water Treatment Site. You will support major and minor capital projects, help deliver clean, reliable water across London, and provide frontline operational support.

In this role you’ll handle customer service tasks, investigate the water network, liaise with stakeholders and contribute to project delivery. A full UK driving licence and relevant water industry qualifications are required.

Qualifications

• Be a strong collaborator, building trust within teams and across siloes.
• Demonstrate a strong external customer service ethic, with measurable improvements.
• Proven experience in project coordination with effective stakeholder communication.
• Understanding of domestic plumbing, water mains & leakage detection.
• Water industry qualification in operating water networks, or equivalent.

Responsibilities

• Investigate the clean water network to resolve asset performance issues.
• Communicate with stakeholders to ensure efficient completion of projects and maintenance.
• Provide specialist technical advice to support first-time completion of planned works.
• Attend performance meetings to provide updates and highlight risks to delivery.
• Support the implementation of new technical systems and processes to improve efficiency.
• Understand asset care plans and produce scope of work packs.

Skills

Customer service

Collaboration

Communication

Autonomy

Driving licence

Education

Water industry qualification in operating water networks

Domestic plumbing knowledge

Job description

Job title Project Support Technician Ref 43405 Division Asset Operations & Capital Delivery Location Ashford Common - TW15 1RU Contract type Permanent Full/Part-time Full-time Hours 38 Hours Monday- Friday plus Standby rota payments & Overtime opportunities can increase your earning potential upon completion of essential company training Salary Competitive salary starting from £29,000 per annum depending on skills and experience. Job grade A Closing date 28/08/2026

About the role:

Are you looking for a rewarding career where you can make a real difference? We are seeking up to six enthusiastic Project Support Technicians to join our dedicated team at our Ashford Common - Water Treatment Site. Help us deliver clean, reliable water across London while playing a crucial role in supporting major and minor capital projects throughout the city.

As a Project Support Technician, you will provide outstanding customer service by undertaking operational tasks, resolving customer issues, and carrying out network valve activities with minimal disruption to water supplies. You’ll also support the smooth delivery of projects both large and small, making every day both varied and rewarding.

This essential front-line position ensures the continued success of our business – we simply can’t operate without your skills and commitment. You will work in all weather conditions and tackle a range of challenges, so adaptability and a can-do attitude are key.

What you’ll be doing as the Project Support Technician

• Responsible for investigating the clean water network to resolve poor asset performance, including high or low pressure, leakage, metering queries and loss of supply.
• Professionally communicating with all stakeholders to ensure efficient completion of projects and maintenance programmes.
• Provide specialist technical advice where appropriate to support the first-time completion of planned works.
• Attend and contribute to performance meetings to provide updates and highlight risks to delivery.
• Support the implementation of new technical systems and processes to improve the efficiency of the PS team.
• Proactively seek to understand asset care plans and asset criticality, as well as produce scope of work packs upon request.
• Engagement with Health & Safety initiatives, providing examples of best practice/contributions, and improvements.

Base Location: Walton-on-Thames - KT12 2EG

Working Pattern: 38 hours Monday-Friday, plus Standby rota payments & Overtime opportunities can increase your earning potential upon completion of essential company training.

Due to the nature of this role, you must hold a full UK driver's licence

What you should bring to the role

To thrive in this role, the essential criteria you’ll need are:

• Be a strong collaborator, building trust within teams and across siloes. Collaborate with colleagues to tackle key outcomes, not specific problems and enable others to collaborate and raise performance.
• Can demonstrate a strong external customer service ethic, measurement of customer satisfaction and a proven track record of delivering improvement for internal and external customers.
• Proven experience in project or work coordination with the ability to communicate in a friendly, open, honest and constructive manner with a range of people and stakeholder departments.
• An understanding of domestic plumbing, water mains & leakage detection.
• A water industry qualification in operating water networks, or an equivalent qualification.
• This role will require you to work autonomously as well as within a team.
• Full UK driving licence.

What’s in it for you?

• Competitive salary starting from £29,000 per annum, depending on skills and experience.
• 24 days holiday per year, increasing to 28 days with length of service. (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process . If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support .

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.