Process Technician

idibu; Horley; On-site; GBP 29,000 - 34,000; Full time

Benefits offered by this job

Salary £29,349+ per year

Holidays 24-28 days incl. bank

Pension scheme

Medical assessments

Performance-related pay

Maternity/Paternity leave

Wellbeing benefits

Job summary

Thames Water in Horley, Surrey, is seeking a Process Technician to join our frontline team. You will perform scheduled maintenance, operate and clean plant, and respond to faults across multiple sites to keep our sewage treatment works running and protect the environment. A full UK driving licence is required.

This is a 38-hour week (Mon-Fri, 7:30 am–3:36 pm) with standby payments and overtime potential after training. We offer a strong benefits package and a friendly, collaborative environment.

Qualifications

• Be self-motivated, disciplined, and eager to learn.
• Take ownership of faults, be curious, and resolve problems right first time.
• Excellent communication and interpersonal skills.
• Teamwork: we are one team with shared goals.
• Proactive: lead on site improvements and communicate effectively.
• Must be prepared to be trained in safety procedures.
• Knowledge and awareness of health and safety standards.
• Must hold a Full UK driver’s licence.

Responsibilities

• Carry out scheduled planned maintenance on plant and equipment per company standards to improve resilience.
• Operate and, where required, clean plant/equipment to meet on-site health & safety standards.
• Attend reactive jobs following plant/equipment faults.
• Keep sites clean, tidy and perform safety/security checks.
• Carry out daily site checks to ensure compliant operation.

Skills

Self-motivation

Discipline

Learner mindset

Can-do attitude

Fault analysis

Communication skills

Teamwork

Proactiveness

Safety training

Health & safety awareness

Full UK driver’s licence

Job description

About the role:

We have a great opportunity for a Process Technician to join our team at Horley (Surrey) STW.

You do not need a background in the waste or water industry. We would welcome applications from candidates outside of the sector, bringing fresh perspectives and ideas,

This role is an essential front-line role, which the business simply cannot operate without you. Every day is different; you will be working in all weather conditions carrying out a range of tasks across multiple sites to ensure the essential functions of our sewage treatment works operate to maintain the supply to our customers and protect the environment. Planned preventative maintenance of equipment to support the operation of the plant.

There has never been a better time to join our organisation as we build towards a greener future, tackling climate change, minimising our environmental impact and reducing our carbon footprint.

What you’ll be doing as the Process Technician

• Carrying out scheduled planned maintenance work on plant and equipment in compliance with company standards and procedures to improve plant resilience.
• Operating and cleaning plant and equipment to ensure on-site operational and health and safety standards are maintained.
• Attending reactive jobs following plant and equipment failure.
• Keeping sites clean and tidy and undertaking safety and security checks.

• Carrying out daily site checks to ensure compliant operation

Base Location: Horley (Surrey) STW – RH6 8HE

Working Pattern:

38 Hours Monday - Friday 7:30 am – 3:36 pm plus Standby rota payments & Overtime opportunities can increase your earning potential upon completion of essential company training.

Due to the nature of this role, you must hold a full UK driver's licence.

What you should bring to the role

To thrive in this role, the essential criteria you’ll need are:

• Be a self-motivated individual who can immerse themselves in the team around them; you need to be very disciplined, have the desire to learn from those around you and have a can‑do attitude. This role can be demanding at times but very rewarding too.
• Take Ownership of responding quickly to faults, being curious to fully understand the problem, and identifying the best solution to resolve it the first time.
• Have excellent communication and interpersonal skills to interact with the team.
• Teamwork – We are one team, and our end goals are the same.
• Proactive – take the lead on recommendations and improvements around the site and communicate effectively.
• Must be prepared to be trained in safety procedures.
• Knowledge and awareness of health and safety standards.
• Full UK driver's licence

What’s in it for you?

• Competitive salary starting from £29,349 depending on skills and experience.
• 24 days holiday per year increasing to 28 days with the length of service (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Performance‑related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.