Project Support Officer

Serco; Bristol; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

Serco seeks a Project Support Officer for the Armed Forces Recruitment Service in Bristol. This hybrid role involves supporting project activities, contributing local knowledge, and managing stakeholder communications. The successful candidate will have project management qualifications and experience in complex project environments.

Benefits

Up to 6% contributory pension

25 days annual leave plus bank holidays

Annual leave purchase scheme

Access to discounts via the Serco benefits portal

Health and wellbeing support

Career development opportunities

Inclusive and supportive culture

Qualifications

• Experience in full lifecycle project delivery in complex environments.
• Ability to achieve SC clearance.
• Understanding of various business functions and disciplines.

Responsibilities

• Support the delivery of workstreams within scope and timeline.
• Provide weekly progress updates to stakeholders.
• Minute meetings and report on project milestones, risks, and issues.

Skills

Stakeholder engagement

Project methodologies

Problem-solving

Teamwork

Education

Project management qualification (e.g., APM, PRINCE2, PMI)

Tools

MS Office

MS Project

Visio

Job description

Serco has an exciting opportunity for a Project Support Officer to join our team as part of the Armed Forces Recruitment Service (AFRS). This role is offered on a hybrid basis from our Abbey Wood site in Bristol.

Working within the Programme Management Office (PMO), this role will support AFRS workstreams, ensuring they are delivered professionally and efficiently. Responsibilities include assisting the PMO with project support activities such as minute taking, action tracking, risk management, reporting, and supporting process implementation like change management.

Serco partners with the UK Ministry of Defence (MOD) to provide recruitment services for the UK’s Armed Forces. The AFRS unites the Royal Navy, British Army, and Royal Air Force in a joint effort, delivering end-to-end support from candidate attraction to training. Our team combines advanced technology and expert partners to enhance the recruitment experience, driven by values of integrity and service.

Main Accountabilities:

• Support the delivery of workstreams within scope and timeline
• Assist in delivering projects and initiatives for AFRS
• Contribute local knowledge and requirements to project planning
• Provide weekly progress updates to stakeholders
• Minute meetings and inform senior stakeholders of progress, issues, and risks
• Report on project milestones, dependencies, risks, and issues
• Apply teamwork, innovation, and problem-solving skills

Requirements:

• Ability to achieve SC clearance
• Project management qualification (e.g., APM, PRINCE2, PMI) is desirable
• Experience in full lifecycle project delivery in complex environments
• Knowledge of project methodologies and governance
• Understanding of various business functions and disciplines
• Advanced MS Office skills; MS Project and Visio are desirable
• Stakeholder engagement and communication experience
• Ability to work under pressure and manage multiple demands
• Experience in an outsourced service environment is desirable

What we offer:

• Up to 6% contributory pension
• 25 days annual leave plus bank holidays
• Annual leave purchase scheme
• Access to discounts via the Serco benefits portal
• Health and wellbeing support, including Employee Assistance Programme and health cash plans
• Career development opportunities, including training and coaching
• Inclusive and supportive culture

To learn more about careers in Defence and Serco, please follow this link. We are committed to diversity and inclusion and welcome applications from all candidates. We support flexible working arrangements and are a Disability Confident Leader and Gold Standard employer.

Please click the apply button to submit your application. Early applications are encouraged as roles may close sooner if filled.