Project Support Consultant – London

Aptitude Software Limited; Greater London; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

ShareSave scheme

Income protection and group life

Pension Scheme

Health Cashplan

Employee Assistance Programme

Private Dental Benefits

Flexible / hybrid working

Family Leave enhancements

Bike 2 Work Scheme

Employee Referral Bonus

Job summary

Aptitude Software Limited in London is seeking a Project Support Consultant to drive PSO activities and provide global support for implementation projects. You’ll work with the Professional Services team, identify risks, and liaise with internal departments and clients to reach outcomes.

You’ll help maintain resource plans, forecast finances, manage contracts, and contribute to portfolio reporting while supporting Delivery Leads and deployment activities.

Qualifications

• Minimum 1 year in an administrative or coordination role.
• Experience providing admin support to a team or function.
• Proactive, detail oriented with strong communication.

Responsibilities

• Maintain global resource plan with accurate allocations.
• Provide financial forecasts and assist billing reporting.
• Support regional delivery with the Aptitude Solution Delivery Framework.
• Monitor commercial cover, assist with contracts as needed.
• Create portfolio reports for senior management.
• Manage the Project Support Office backlog and tasks.
• Assist delivery leads and deployments including visa/travel.
• Maintain delivery team document library and training materials.
• Assist induction programs and product training.

Skills

Communication skills

Organisational skills

Time management

Multitasking

Administrative delivery

Data interpretation

Smartsheet

Microsoft Excel

Confluence

Tools

Smartsheet

Microsoft Excel

Confluence

Job description

At Aptitude, we’re on a mission to change the way the world’s leading enterprises understand and grow their businesses. Our industry-leading finance data platform, Fynapse, helps organizations streamline their operations, unlock trusted insights and accelerate growth.

We’re proud to be building a global team of passionate and ambitious people who love solving complex challenges and making an impact. We celebrate diverse perspectives and believe that our differences make us stronger, smarter and more creative.

With our headquarters in London and offices in seven locations worldwide, we’re proud to partner with clients across four continents. Wherever you join us, you’ll be part of a global community shaping the next generation of finance technology.

What you'll do and what we offer

The Project Support Consultant will assist in driving the Project Support Office (PSO) to deliver on activities and provide global support to implementation projects. You will act as a trusted and reliable source of information for the global Professional Services team and the wider business.

As part of your overall role, there will be an expectation that you identify risk and think commercially as part of your decision-making process.

You will be required to liaise with internal departments and clients to reach outcomes and deliverables.

You will:

• Maintain the global resource plan, recording accurate information based on resource allocation and interpreting data to inform and support decisions.
• Provide financial forecasts, ensuring the monthly billing process is completed as well as working with Finance to manage reporting on revenue and financial analysis to support decision making.
• Support the regional process managers with implementation of and adherence to the Aptitude Solution Delivery Framework.
• Assist in monitoring, tracking, and reporting on the commercial cover process across the portfolio, assisting with the creation of contracts as required.
• Assist with creation of portfolio reporting for senior management.
• Manage the Project Support Office backlog, assigning & completing appropriate tasks.
• Provide support to the Regional Delivery Leads as required.
• Provide timely support to the Delivery teams on deployment considerations including visa applications, travel, country advice and engagement letters.
• Assist with maintaining a secure and accurate Delivery team document library of estimates, proposal, and SOW’s.
• Assist with induction program development and execution for new starters, including organising welcome meetings and product training.
• Assist delivery teams with the set-up, access, and accurate use of the required applications (e.g., NetSuite, SmartSheet).
• Assist with tracking third party contractors, extending as required to ensure there is always enough contractual and commercial cover in place.
• Responsible for entering and managing information in various systems (e.g. SmartSheet, Confluence).
• Provide confirmed consultant overtime calculations monthly.
• You will be expected to proactively continue your own personal development and be mindful of the evolving company culture and contribute towards internal communications.

Although not an exhaustive list, the Project Support Consultant must have the necessary skills, knowledge, communication/people skills, and commercial skills to fulfil the following accountabilities and responsibilities.

What we offer:

We’ll provide you with the opportunity to grow your expertise in an environment that supports you, your life and your career.

We’ll also offer you a competitive salary and bonus, as well as the following benefits:

• ShareSave scheme – ability to purchase company shares on preferential terms
• Income protection and group life insurance
• Pension Scheme
• Company Funded Health Cashplan
• Employee Assistance Programme
• Access to Private Dental Benefits
• Flexible / hybrid working options
• Enhanced Family Friendly Leave for adoption, maternity and paternity
• Bike 2 Work Scheme
• Employee Referral Bonus

Where you will be:

This role is based from our London office, we support hybrid working

This role also requires occasional travel in-country and/or overseas

To us at Aptitude, hybrid working means that our employees come together for 2-days per week at their local office. It’s an opportunity for our teams to collaborate, solve problems together and to be engaged and involved in the wider community of our business.

We ask employees to come into the office every Wednesday and give you the flexibility to choose your other day

What we're looking for

Responsibilities:

• Excellent written and verbal communication skills – clear and concise.
• Good organizational, multitasking and time management skills.
• Self-motivated and driven, consistently completing tasks to a high standard.
• Can confidently administer the appropriate administrative functions within required applications.
• At a basic level, able to interpret client and contractual requirements to setup resource planning and consultant time recording systems.
• Ability to produce accurate reports & analyze information using various systems.
• Be able to provide data in a consumable and tangible format, within requested timeframes.
• Able to analyze information, identify errors or logical improvements and present feedback to wider team.
• Works with the strictest confidentially as needed when handling commercially sensitive information both internally and externally.
• Ability to independently communicate with clients regarding any project support matters.
• Good knowledge and understanding of the Aptitude Solution Delivery Framework, able to adhere to & offer guidance to peers.
• Actively identifies way to improve processes within the Services Organization, where possible ensuring repeatability.

Experience & Skills

• A minimum of 1 year’s experience in a similar administrative or coordination role.
• Previous experience using Smartsheet would be advantageous.
• Strong Microsoft Office skills, particularly Excel.
• Excellent attention to detail and strong organisational skills.
• Experience providing a first-class administrative service to a team or wider business function.
• A proactive approach with the ability to manage multiple priorities and maintain accuracy.

Availability

The successful candidate must be able to start at the beginning of December so they can work on a handover of knowledge and information with the current job holder.

Diversity and Inclusion

If you’re interested in working at Aptitude, but don’t feel you meet every single requirement of the role, we’d still like to hear from you! A diverse workforce is an essential part of our culture, and we’re dedicated to ensuring that our staff can show up as their authentic self – safe in the knowledge that their differences will be embraced and respected by all. We’re strong advocates of supporting applicants from a wide variety of backgrounds which include different ages, genders, ethnicities, physical abilities and sexual orientation, and we work hard to build the confidence of our workforce through inclusivity, equity and ongoing training. So, if you’re excited about this role but your past experience doesn’t align perfectly with every requirement, we’d encourage you to apply anyway. You might be just the candidate we’ve been looking for, whether it’s for this role or another.