Project Specialist

TN United Kingdom; Heywood; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Project Specialist in Customer Services & Support. In this role, you will play a crucial part in managing customer data and ensuring accuracy in inventories. Your attention to detail and strong organizational skills will be essential as you handle data entry tasks and assist with customer service needs. This position offers a welcoming culture where your contributions directly impact the growth and efficiency of the organization. If you're ready to elevate your career in a supportive environment, this opportunity is perfect for you.

Qualifications

• 1+ year of data entry experience in a service-oriented environment.
• High-level data entry skills and proficiency in MS Word.

Responsibilities

• Input and manage customer data inventories using the Safekeeper system.
• Handle destruction data input and manage internal move data efficiently.

Skills

Data Entry

Organizational Skills

Attention to Detail

Proficiency in MS Word

Education

High School Diploma

Tools

Safekeeper System

IBM Compatible PC

Windows

Job description

Job Title: Project Specialist - Customer Services & Support

At Iron Mountain, we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. We need smart, committed people to join us. Whether you’re starting your career or making a change, see how you can elevate your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We partner with 225,000 customers worldwide to preserve artifacts, optimize inventory, and protect data privacy in socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a welcoming culture? Let’s start the conversation.

Responsibilities:

1. Input new and updated data into customer inventories using the Safekeeper system.
2. Manage the incoming data input process, including keying label and location information, investigating and resolving exceptions, acknowledging orders with customers, and closing work orders.
3. Manage internal move data input, including keying all information, electronically moving cartons, investigating and resolving exceptions, and closing work orders.
4. Manage destruction data input, including selecting destruction candidates, keying changes, verifying information, resolving exceptions, forwarding destruction certificates, and closing work orders.
5. Handle permanent removal processes electronically, including keying all PMOs, verifying information, resolving exceptions, and closing work orders.
6. Update customer contract information and resolve problems or discrepancies through contact with customers, project teams, contract administrators, or account managers.
7. Print and mail receipt acknowledgements, month-end, and quarter-end reports as requested.
8. Assist customer service as needed and perform other customer-related tasks and projects.

Key Skills, Requirements, and Competencies:

• High School diploma or equivalent.
• High-level data entry skills, proficiency on a PC in an IBM compatible and MS DOS environment, familiarity with Windows and Word processing software.
• Strong organizational skills and attention to detail.
• At least 1 year of data entry experience in a service-oriented environment with exposure to customer service.

Iron Mountain is an equal opportunity employer and does not discriminate based on race, color, creed, religion, national origin, ancestry, citizenship, marital status, age, sexual orientation, disability, veteran status, or other protected classifications under applicable laws.

In Canada, Iron Mountain complies with applicable laws and welcomes applications from people with disabilities. Accommodations are available upon request for all aspects of the hiring process.