Project & Service Engineer

Control Group; United Kingdom; Remote; GBP 35,000 - 52,000; Full time

Benefits offered by this job

28 days holiday (increasing with years

Job summary

Control Group in the United Kingdom seeks an Installation Project/Service Engineer to provide on-site technical support, install, commission and service large integrated electronic security systems including CCTV, Access Control and IT networks. You will work with clients, IT departments and suppliers to ensure smooth project delivery.

The role involves self-directed field work, training clients on new systems and completing handover documentation, while ensuring health and safety standards are

Qualifications

• Experience installing and servicing CCTV, access control, biometrics, AV and IT systems.
• Strong liaison with clients and IT departments on-site.
• On-site safety and regulatory compliance during installations.
• Proactive troubleshooting and service delivery in field environments.

Responsibilities

• Provide on-site technical support for installation, commissioning and servicing of security systems.
• Lead installation projects and service works, including documentation handover.
• Coordinate with clients, IT departments and suppliers on-site.
• Train customers on new systems and ensure knowledge transfer.
• Maintain high quality and value, adhering to safety standards.
• Manage and complete Small Works, Service & Maintenance tasks.

Skills

CCTV systems

Access control

Biometrics

Networking IT

Tools

Routers/Switches

TCP/IP Networking

Job description

Background:
Control Group are specialists in the specification and installation of integrated electronic systems predominantly to the commercial market. The Project Engineer role is a highly responsible position which requires someone who has the ability to manage client expectations, take ownership of operational projects ensuring corporate responsibilities in terms of profitability and client satisfaction.
The group has extensive resource in electronic system design and innovation, using customised intelligent systems to inform, control & protect client operations. There is a wide variety of equipment & practices in use, therefore, a flexible approach with a constant emphasis on learning and development of the technical skill base is needed, to enable both the company and you to play a key part in directing the next innovations.

Job Role:
Providing overall on-site technical support to Control Group customers, with the primary duties to install, commission and servicelarge integrated electronic security systems; primarily CCTV, Access Control, Alarm, IT and AV applications and on some occasions Fire systems.
This is a responsible job that will involve a great deal of self-directed field work and liaison with clients, IT departments and suppliers at all levels. You will be required to provide top class customer training on new systems and manage the completion of any handover documentation. This role entails the support of engineers and sub-contractors on site ensuring that health and safety requirements are met.

Job Description:
While the exact responsibilities will vary, the main duties of the Installation Project/ Service Engineer can be summarised as follows:

• Complex technical support of client installation and repair of CCTV, Access Control (Inc. Biometrics &, Turnstiles), AV, networked IT systems, routers, switches and servers.
• Support the installation, commissioning, service and maintenance of TCP/IP and networking (this function is heavily supported by the group remote IT support desk)
• Maintain service schedule by liaising closely with the Support Desk and resolving problems.
• Review products performance and liaise with the Support Desk Manager with any concerns
• Maintain product and company reputation by complying with current regulations.
• Complete Small Works, Service & Maintenance Calls as well as installation works.
• Liaison with clients, external IT departments and suppliers at all levels.
• Provision and management of technical support, documentation and training on and off site for clients and field engineers.
• Ensure quality control best practice/best value at all times.
• 28 days holiday increasing with years of service