Project & Service Delivery Manager

Industrious Recruitment; Milton Keynes; On-site; GBP 35,000 - 38,000; Full time

Job summary

Industrious Recruitment is seeking a Project & Service Delivery Manager in Milton Keynes. The role offers £35,000 per annum, increasing to £37,500 after probation, with a focus on delivering projects, building client relationships and coordinating across laboratory, quality and operations teams.

This opportunity suits someone with Life Sciences or Biomedical Science background and strong project management and client-facing skills, working to ensure timely Go-Live and ongoing service delivery in

Qualifications

• Experience managing projects or workstreams from start to completion.
• Excellent organisation and coordination skills.
• Strong communication and client relationship skills.
• Ability to manage multiple priorities and deadlines.
• Experience across different departments and teams.
• Understanding of quality, compliance and regulated environments.

Responsibilities

• Manage projects from initial concept through to Go-Live and handover to day-to-day service.
• Coordinate activities across laboratory, logistics, informatics and quality teams.
• Act as a key point of contact for clients and provide regular updates.
• Monitor project progress, timelines, SLAs and deliverables.
• Identify and manage risks, issues and changes.
• Support client meetings and quarterly business reviews.
• Assist with contract renewals and service expansion opportunities.
• Ensure smooth transition into Business as Usual and regulatory compliance.

Skills

Project management

Client relationships

Coordination

Communication

Stakeholder management

Education

Life Sciences / Biomedical Science degree

Job description

Project & Service Delivery Manager

Milton Keynes | £35,000 per annum, increasing to £37,500 after probation

We are looking for a Project & Service Delivery Manager to join a leading organisation within the life sciences sector, based in Milton Keynes.

This is a great opportunity for someone with a Life Sciences, Biomedical Science or laboratory background who has project management and client‑facing skills and is looking to take on a varied role combining project delivery, customer relationships and operational coordination.

About the role

You will take ownership of client projects from the initial concept and onboarding stages through to Go-Live, ensuring everything is delivered on time, to the required quality standards and in line with the client's expectations.

You’ll work closely with teams across the organisation, including laboratory, sample logistics, informatics and quality, making sure projects move smoothly into day‑to‑day service delivery.

You will also act as a key point of contact for clients, building strong relationships and keeping them updated throughout the project and ongoing service.

Key responsibilities

• Manage projects from initial concept through to implementation and Go-Live
• Coordinate activities across laboratory, logistics, informatics and quality teams
• Act as a key point of contact for clients
• Monitor project progress, timelines, SLAs and deliverables
• Identify and manage risks, issues and changes
• Provide regular project updates and reports
• Support client meetings and quarterly business reviews
• Help manage contract renewals and identify opportunities for service expansion
• Ensure projects transition smoothly into Business as Usual
• Work closely with the Quality team to ensure regulatory and quality requirements are met
• Support audits, investigations and continuous improvement activities
• Help ensure compliance with relevant standards including ISO 15189, ISO 9001, ISO 27001 and HTA requirements
• Work collaboratively with internal teams to resolve issues and maintain excellent client service

What we're looking for

We'd love to hear from candidates with a Life Sciences or Biomedical Science background, particularly those who have worked within a laboratory, healthcare, diagnostics, biotech or other regulated environment.

You don't necessarily need to have held the exact job title before. We're looking for someone who can demonstrate:

• Experience managing projects or workstreams from start to completion
• Excellent organisation and coordination skills
• Strong communication and client relationship skills
• The ability to manage multiple priorities and deadlines
• Experience working across different departments and teams
• Good problem‑solving and stakeholder management skills
• An understanding of quality, compliance and regulated working environments
• A proactive approach and the confidence to take ownership

Experience within life sciences, biomedical science, diagnostics or laboratory services would be highly desirable.

What's on offer?

• £35,000 salary
• Based in Milton Keynes
• A varied role within the life sciences sector
• Opportunity to work closely with laboratory, quality and operational teams
• A role with genuine responsibility for client projects and service delivery
• Opportunity to develop your project and service management career

If you're a Biomedical Scientist or Life Sciences professional who enjoys working with people, coordinating projects and making sure things happen, we'd love to hear from you