Project Officer – Business Support

Gloucestershire County Council; Gloucester; On-site; GBP 34,000 - 38,000; Full time

Benefits offered by this job

Flexible working

Annual leave 25.5 days rising to 30.5

LGPS

Employee Assistance Programme

Cycle to Work

Job summary

Gloucestershire County Council is seeking an Economy Officer (Business Support) in Gloucester. The role focuses on delivering business support through data, CRM management and performance reporting.

You will work closely with Growth Hub colleagues and the Digital Team to drive digital innovation, cyber resilience and SME growth across Gloucestershire. You will manage and develop the CRM, analyse performance data, produce monthly reports and identify service improvements.

Qualifications

• Experience in a data-focused role and ability to turn complex information into clear reports.
• Confidence using CRM systems and turning data into actionable insights.
• Programme or project experience with monitoring progress and managing risks.

Responsibilities

• Manage and develop the CRM system and data governance.
• Analyse performance data and produce monthly reports.
• Identify service improvements and support digital marketing/engagement.
• Coordinate events, workshops and mentor programmes; support digital adoption and AI/tools.

Skills

Data analysis

CRM systems

Reporting

Stakeholder engagement

Education

GCSEs / A-levels or NVQ Level 4 or equivalent

Tools

CRM software

Job description

This is a Gloucestershire County Council job.

• Job Title: Economy Officer - Business Support
• Job Location: Shire Hall, Gloucester
• Salary: £34,237 - £37,563 per annum
• Hours per Week: 37
• Contract Type: Permanent
• Closing Date: 16/11/2026
• Job Requisition Number: 15175
• This post is open to job share

About The Role & Team

Are you passionate about helping businesses thrive? Do you enjoy using data, digital tools and collaborative working to make a difference? Join us to help deliver accessible, high-quality business support for start-ups and SMEs across Gloucestershire.

Gloucestershire is home to the vibrant urban centres of Cheltenham and Gloucester, the beautiful rural settings of the Cotswolds and Forest of Dean and is located within easy access of Bristol, Birmingham, and Cardiff. We want to deliver sustainable economic growth by ensuring our communities have the best opportunities to achieve their potential.

We are seeking a proactive Economy Officer (Business Support) to support Gloucestershire’s Local Growth Plan through the delivery and continuous development of our business support offer, including the Growth Hub Network. Working closely with Growth Hub colleagues and the Digital Team, you will coordinate digital innovation activity, including cyber resilience, digital adoption and emerging technology events, helping SMEs use digital tools to improve productivity and grow.

Your varied remit will include managing and developing our CRM system, analysing performance data, producing monthly reports and identifying service improvements. You will help deliver workshops, seminars and networking events, coordinate the Business and Digital Mentor Programme, and support digital marketing and engagement. You will also oversee data quality and governance, test CRM and website updates, and represent the council at business events. Delivery takes place across multiple locations, and occasional evening meetings may be required, with attendance counted towards working hours.

About You

You will bring experience in a data-focused role, confidence using CRM systems, and the ability to turn complex information into clear reports and meaningful insights. With programme or project experience, you will be comfortable monitoring progress, managing risks and implementing improvements. You will understand digital platforms, websites, social media and emerging technologies, including AI and data-driven tools, alongside commercial awareness in a business support setting.

An excellent communicator and relationship builder, you will have experience working across organisations and engaging with senior managers, councillors and external partners in a political environment. You will be organised, adaptable and proactive, able to manage competing priorities, meet deadlines and work effectively both independently and as part of a team. A positive, solutions-focused approach, an understanding of local needs and a commitment to Gloucestershire’s employee values will underpin your work. You will also need excellent literacy and numeracy, evidenced by GCSEs and A-levels/NVQ Level 4 in relevant subjects, or an equivalent qualification.

About Us

For all your hard work, you will receive the following:

• Flexible and agile working opportunities
• 25.5 days annual leave rising to 30.5 days after 5 years continuous service
• An option to purchase 10 days of additional leave per year (pro rata for part-time staff)
• Family friendly employer offering benefits to help support you and your family
• Career development and qualification opportunities
• Supportive and positive working environment with regular, robust supervision
• Local Government Pension Scheme (LGPS)
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for
• employees, available 24 hours a day, online and by telephone.
• An in-house Occupational Health service
• Employee discount scheme
• Cycle to Work scheme
• Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply)
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network

Additional Information

To access the Job Profile for this role, please follow the link below:-

Economy Officer Business Support - Job Profile

Due to the number of applications we received, we are unable to provide feedback at shortlisting stage and reserve the right to close the advert early.

Applications from any Gloucestershire County Council's employees who are currently on the redeployment register or at risk of redundancy will be considered first at shortlisting stage.

The council is not currently able to offer sponsorship in this role. Candidates will need to have a right to work that enables them to commit to at least 6 months' employment. Right to work is not transferable from a sponsored role held with another employer.

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

Interview and selection dates: Wednesday 2nd December 2026.