Project Officer - Business Support

Gloucestershire County Council; Gloucester; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Flexible working opportunities

25.5 days annual leave rising to 30.5

LGPS pension

EAP support

Cycle to Work scheme

Career development opportunities

Discount scheme

Staff networks

Job summary

Gloucestershire County Council is seeking an Economy Officer (Business Support) to enhance its Growth Hub Network across Gloucestershire. You will analyse performance data, manage the CRM, deliver workshops and coordinate digital-enabled business support initiatives for start-ups and SMEs.

The role requires strong data skills, experience with CRM and ability to report insights to senior partners, with flexible hours across multiple locations and occasional evening meetings.

Qualifications

• Experience in a data-focused role.
• Comfort using CRM systems and turning data into clear reports.
• Programme or project experience with monitoring and improvements.
• Excellent communication and relationship-building across organisations.

Responsibilities

• Coordinate data reporting and monthly performance analyses.
• Manage CRM system updates and data quality governance.
• Deliver workshops, seminars and networking events for SMEs.
• Support digital marketing and engagement activities and mentor programmes.

Skills

CRM proficiency

Data analysis

Report writing

Stakeholder engagement

Project management

Digital platforms

Education

GCSEs & A-levels/NVQ4

Tools

CRM software

MS Office

Job description

Are you passionate about helping businesses thrive? Do you enjoy using data, digital tools and collaborative working to make a difference? Join us to help deliver accessible, high-quality business support for start-ups and SMEs across Gloucestershire. Gloucestershire is home to the vibrant urban centres of Cheltenham and Gloucester, the beautiful rural settings of the Cotswolds and Forest of Dean and is located within easy access of Bristol, Birmingham, and Cardiff. We want to deliver sustainable economic growth by ensuring our communities have the best opportunities to achieve their potential. We are seeking a proactive Economy Officer (Business Support) to support Gloucestershire's Local Growth Plan through the delivery and continuous development of our business support offer, including the Growth Hub Network. Working closely with Growth Hub colleagues and the Digital Team, you will coordinate digital innovation activity, including cyber resilience, digital adoption and emerging technology events, helping SMEs use digital tools to improve productivity and grow. Your varied remit will include managing and developing our CRM system, analysing performance data, producing monthly reports and identifying service improvements. You will help deliver workshops, seminars and networking events, coordinate the Business and Digital Mentor Programme, and support digital marketing and engagement. You will also oversee data quality and governance, test CRM and website updates, and represent the council at business events. Delivery takes place across multiple locations, and occasional evening meetings may be required, with attendance counted towards working hours.

You will bring experience in a data-focused role, confidence using CRM systems, and the ability to turn complex information into clear reports and meaningful insights. With programme or project experience, you will be comfortable monitoring progress, managing risks and implementing improvements. You will understand digital platforms, websites, social media and emerging technologies, including AI and data-driven tools, alongside commercial awareness in a business support setting. An excellent communicator and relationship builder, you will have experience working across organisations and engaging with senior managers, councillors and external partners in a political environment. You will be organised, adaptable and proactive, able to manage competing priorities, meet deadlines and work effectively both independently and as part of a team. A positive, solutions-focused approach, an understanding of local needs and a commitment to Gloucestershire's employee values will underpin your work. You will also need excellent literacy and numeracy, evidenced by GCSEs and A-levels/NVQ Level 4 in relevant subjects, or an equivalent qualification., It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

For all your hard work, you will receive the following:

• Flexible and agile working opportunities
• 25.5 days annual leave rising to 30.5 days after 5 years continuous service
• An option to purchase 10 days of additional leave per year (pro rata for part-time staff)
• Family friendly employer offering benefits to help support you and your family
• Career development and qualification opportunities
• Supportive and positive working environment with regular, robust supervision
• Local Government Pension Scheme (LGPS)
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for
• employees, available 24 hours a day, online and by telephone.
• An in-house Occupational Health service
• Employee discount scheme
• Cycle to Work scheme
• Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply)
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network