Project Officer

National Trust for Places of Historic Interest or Natural Beauty; Swindon; On-site; GBP 25,000 - 36,000; Full time

Benefits offered by this job

Pension up to 10% basics

Free entry to NT places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Job summary

National Trust for Places of Historic Interest or Natural Beauty is seeking a Project Officer to help produce the Welcome and Service manual, guiding membership, service, fundraising, admissions and more. You’ll own the project from concept to final publication, working with stakeholders and suppliers.

The role is a 5-month fixed term contract. You’ll be based at our Swindon head office with monthly in-office attendance and 40–60% of time on National Trust locations across the estate.

Qualifications

• Experience creating informative manuals or guides for teams.
• Ability to gather content from multiple stakeholders for a clear, structured document.
• Experience coordinating with suppliers and overseeing design/formatting processes.

Responsibilities

• Review the previous year’s manual and identify improvements.
• Create the annual New Developments document with membership/recruitment updates.
• Coordinate with suppliers to produce the document and oversee design/formatting.
• Gather content from stakeholders and ensure clarity, accuracy and structure.

Skills

Creative design

Collaborative

Effective communication

Active listening

Organisational skills

Attention to detail

Inclusion champion

Job description

We’relooking for a Project Officer to help with the production of ourWelcome and Service manual. Asan essential reference guide for our Welcome Teams, itcovers all things membership, service, fundraising, admissions, access and more.You'llcreate an informative,engagingand user-friendly guide that is pivotal to the work of our welcome and service teams

This role is a 5-monthfixed term contract.

What it's like to work here

You'll be joining our Growing Support (Operations) team, whoare responsible forbringing in 150,000 memberships each year.You’llhave a pivotal role in a key element of our work and will be included in lots of exciting projects as well as leading on the Welcome & Service Manual project. This is a great development opportunity for someone looking to join our Heelis team.

Your contractual location will be our head office in Swindon and there will be an expectation for you to attend the officeapproximately onceper month. However, there is flexibility on where you are basethat times. You willbe requiredto work at a National Trust location (options are available across our estate) for 40-60% of your working week. This will be discussed in more detail at interview.

What you'll be doing

You'llreview the previous year's manual, using feedback and internal reviews toidentifyimprovements.You'llcreate the annualNew Developmentsdocument, capturing key membership and recruitment updates.

You'llwork with suppliers to produce the document and oversee the design and formatting process.You'llgather and organise content from a range of stakeholders, ensuringit'sclear,accurateand well structured.

From concept to completion,you'lltake ownership of the project and deliver a high-quality final publication.

You can view the full role profile for this role in the document attached. Youdon'tneed to haveall ofthe knowledge, skills and experience listed in the role profile; this is just to provide a full picture ofwhat’spossible in this role.

Who we're looking for

You’llbring a broad range of the following knowledge,skillsand experience, shaped bydifferent roles, sectors or career paths, and the judgment to apply them effectively at scale.We’dlove to hear from you if you have:

• A creative eye for design and detail, with the ability to turn information into clear recommendations.
• A collaborative approach and enjoy working with others to share ideas and achievegreat results.
• An effective communicator, able to build good working relationshipsand coordinatemultiple stakeholders and workstreams at once
• Good at listening, building trust and giving a high-quality service to colleagues
• Someone with an eye for detail, good organisational skills and able to work at pace and keep to time
• Achampion of inclusion, who helps support everyone to feel welcome

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Heelis, Kemble Drive, Swindon, SN2 2NA

Documents

Project Officer - Grade 7 - Reset.pdf

Requirements

Compliance.Eligibility to Work in the UK

Additional information

Closing Date: 23 August 2026

Interview Date: Week commencing 24 August 2026

Internal Applicants only

Our colleagues work for the National Trust in many locations and sometimesdon'thave easy access to internal vacancy listings. Using the internet ensures we can reach as many of our colleagues as possible. We appreciate that this can be frustrating for external talent. Do note that some roles are released externally afteran initialperiod of time.

If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at [e-mail]

If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at [e-mail] and we'll support you as best as we can. For examples of how, please see oursupporting you page.

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversityhere .

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, contact the people service centre.