Project Officer

East Lancashire Learning Group; Brierfield; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Workplace pension

Generous annual leave

Enhanced sick pay

Health & wellbeing benefits

Staff recognition scheme

Free on-site parking

Job summary

East Lancashire Learning Group Professional Services advertises a project and administrative support role based primarily at the Lancashire Adult Learning site, with travel across Blackburn with Darwen, Burnley, Hyndburn, Pendle, Ribble Valley and Rossendale. You will coordinate logistics, maintain records and build partnerships to support learner progression.

The role requires a Level 3 qualification (or professional equivalent), GCSEs including Maths and English, and proficiency in Microsoft

Qualifications

• GCSEs incl Maths/English at grade C/4 or above with digital competence.
• Level 3 qualification in a relevant subject or a professional equivalent.
• Experience delivering project, programme or administrative support.
• Experience in customer service and handling inquiries.
• Ability to travel across Lancashire with a valid driving licence.

Responsibilities

• Coordinate and provide project, administrative and logistical support.
• Develop and maintain relationships with internal teams and partners.
• Act as first point of contact for Click enquiries with clear guidance.
• Support learner engagement, onboarding and progression activities.
• Coordinate delivery arrangements, venues and communications.
• Maintain accurate participant, partner and project records.
• Update local management information and contribute to reporting.
• Monitor actions and deadlines, escalate risks or delays.
• Provide general business support, including meetings, PO management, venue booking and documentation.

Skills

Microsoft 365 proficiency

Organisational skills

Communication skills

Relationship building

Customer service

Driving licence

Education

GCSEs including Maths and English (4/C)

Level 3 qualification or professional equivalent

Tools

Microsoft 365 (Word, Excel, Outlook, SharePoint, Teams)

Job description

Click Skills for Life is a Lancashire County Council funded programme designed to help adults develop the digital confidence and essential digital skills needed to participate fully in modern life. Working through trusted community venues, local partnerships and learner-centred provision, the programme supports adults to access online services, improve employability, increase independence and progress into further learning, training and employment opportunities. The programme will be delivered across Blackburn with Darwen, Burnley, Hyndburn, Pendle, Ribble Valley and Rossendale, working through trusted community venues and in partnership with local organisations and referral services. Working as part of the Project Team, you will support learner engagement and progression, maintain accurate records, coordinate delivery arrangements and build effective working relationships with colleagues, partners and referral organisations. The successful candidate will be primarily based at our Lancashire Adult Learning site but will be required to travel across identified delivery locations. What You Will Be Doing:

• Coordinate and provide project, administrative and logistical support to the Click project.
• Develop and maintain effective working relationships with internal teams, delivery partners, referral organisations and other stakeholders.
• Act as a first point of contact for Click enquiries, providing clear information and guidance.
• Support learner engagement, referral, onboarding and progression activity.
• Coordinate delivery arrangements, including venues, resources, communications and learner-facing activity.
• Maintain accurate, timely and complete participant, partner and project records.
• Update and monitor local management information and contribute to data checks and reports.
• Monitor agreed actions, milestones and deadlines, escalating emerging risks, gaps or delays.
• Provide general business support, including arranging meetings, completing purchase orders, booking venues and maintaining project documentation.
  4 GCSEs or equivalent, including Maths and English at Grade C/4 or above, together with evidence of appropriate digital competence.
• Level 3 qualification in a relevant subject area, or appropriate professional qualification.
• Experience of organising and providing project, programme or administrative support.
• Experience of providing excellent customer service and responding effectively to enquiries.
• Proficiency in Microsoft 365, including Word, Excel, Outlook, SharePoint and Teams.
• Exceptional organisational skills and excellent communication skills.
• Ability to develop strong working relationships with colleagues, learners and external partners.
• Full driving licence with access to own vehicle and the ability to travel across Lancashire, as required.
  This role is advertised by East Lancashire Learning Group Professional Services. Part of East Lancashire Learning Group, ELLG Professional Services provides expert business support services to the wider College Group.

East Lancashire Learning Group is a beacon for educational excellence, made up of a family of colleges - Nelson & Colne College, Accrington & Rossendale College and Lancashire Adult Learning. The College Group is the only Further Education college in Lancashire to be graded as 'Outstanding' under the new Ofsted inspection framework. Lancashire Adult Learning is an adult education college providing opportunities for individuals to learn, develop, work and prosper, at all stages of life. The college is focused on making Lancashire a place where everyone matters; a place where everyone can enjoy equal and quality life chances and be respected in their communities.

• Access to a workplace pension scheme - with generous employer contributions
• Generous annual leave allowance including a two-week closure over the Christmas period
• Enhanced occupational sick pay scheme and access to family friendly policies and benefits
• A range of health and wellbeing benefits and support
• Staff recognition scheme, including long service awards
• Free on-site parking on all College sites