Project Manager – Metering Billing Collections

Royal Greenwich; Woolwich; Hybrid; GBP 52,000 - 66,000; Full time

Job summary

Royal Borough of Greenwich is recruiting a Project Manager to lead the Metering, Billing & Collection (MBC) Programme in Woolwich. This role oversees a large-scale heat network portfolio, contract management, tariff governance and regulatory compliance within a cross-departmental setting.

You will drive performance reporting, stakeholder engagement and the transition to a sustainable long-term operational service, aligning with housing, energy and regulatory objectives.

Qualifications

• Significant project management experience delivering complex programmes.
• Strong stakeholder management and influencing skills.
• Experience managing multiple workstreams, budgets and priorities.
• Excellent analytical and reporting capabilities.

Responsibilities

• Lead delivery of the Council's Metering, Billing & Collection Programme.
• Manage complex projects and cross-functional stakeholder relationships.
• Drive regulatory compliance and Ofgem readiness.
• Oversee contract performance, tariffs, billing and cost recovery.
• Develop governance frameworks, dashboards and performance reporting.
• Support the transition of heat network management into a long-term operational service.

Job description

Project Manager - Metering, Billing & Collection (PO4)

Salary: PO4

Location: Woolwich, London / Hybrid

Directorate: Housing & Safer Communities

Reporting to: Head of Income Maximisation

Lead one of London's largest heat network transformation programmes

The Royal Borough of Greenwich is seeking an ambitious and driven Project Manager to lead the delivery and ongoing development of our Metering, Billing & Collection (MBC) Programme. This is a unique opportunity to shape how heating services are delivered to thousands of residents. You will lead a high-profile programme covering 66 heat networks, 3,785 homes and a £1.35 million contract, helping the Council deliver fair, transparent and compliant heating charges while preparing for future Ofgem regulation.

Working across Housing, Repairs & Investment, Sustainability, ICT, Finance and external partners, you will take ownership of programme delivery, contract management, tariff governance, regulatory compliance, resident engagement and performance reporting.

What you'll do

• Lead delivery of the Council's Metering, Billing & Collection Programme.
• Manage complex projects and cross-functional stakeholder relationships.
• Drive regulatory compliance and Ofgem readiness.
• Oversee contract performance, tariffs, billing and cost recovery.
• Develop governance frameworks, dashboards and performance reporting.
• Support the transition of heat network management into a long-term operational service.

About you

• Significant project management experience delivering complex programmes.
• Strong stakeholder management and influencing skills.
• Experience managing multiple workstreams, budgets and priorities.
• Excellent analytical and reporting capabilities.
• Experience of contract management and performance monitoring.
• Knowledge of heat networks, utilities, energy, housing, infrastructure or similar regulated environments would be advantageous.

Why Greenwich?

This role offers the opportunity to make a real difference to residents while helping shape the future of heat network management within local government. You'll join an innovative team delivering a programme that sits at the intersection of housing, energy, sustainability, regulation and customer services.

Diversity Statement

Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

Interview Information

Test and Interview will be during the weeks of 7 December or 14 December 2026.

Salary Details

Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.

Staff Values

Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.

Other information

Advert Close: All vacancies close at midnight unless otherwise stated.

Early Advert Close: Royal Borough of Greenwich reserves the right to close any job advert earlier than the advertised closing date where there is reason to do so (for example high volume of applications).

How Applications are Scored: Each application is scored according to how well the supporting statements addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statements section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application.