Project Manager - Liaison Engineer Customer Experience · Hatfield

Affinity Water; Hatfield; Hybrid; GBP 49,000 - 60,000; Full time

Job summary

Affinity Water is seeking a Project Manager - Liaison Engineer to oversee water infrastructure projects, ensuring safety, quality, and customer satisfaction. You will lead complex projects, mentor Liaison Engineers, and maintain relationships with developer-customers while adhering to health and safety standards. With a salary of £49,000, this role offers benefits including flexible working options, a company car, and ample learning opportunities.

Benefits

Company Car

Learning and development opportunities

Entry into the annual bonus scheme

Annual leave: 23-27 days

Double match pension scheme

Wellbeing Centre access

Discounts at retail outlets

Life Assurance

Volunteer days annually

Qualifications

• In-depth knowledge of water networks & supply systems.
• Experience in health & safety initiatives.
• Proficiency in mentoring Liaison Engineers.

Responsibilities

• Lead and manage water infrastructure projects from initiation to completion.
• Prepare and present monthly reports to leadership.
• Champion the 'Zero Harm' safety culture.

Skills

Mentoring

Customer service

Project management

Health and Safety

Education

APM-P certification

PRINCE2 certification

Tools

Microsoft Office Suite

Project management tools

Job description

Affinity Water has a fantastic opportunity available to become a Project Manager - Liaison Engineer, working alongside our Liaison Engineers.

The Role:

The Project Manager - Senior Liaison Engineer (SLE) at Affinity Water plays a key role in leading the management and execution of water infrastructure projects, such as new mains and diversions, while providing technical support to Liaison Engineers.

Reporting to the Self Lay Lead, this role involves overseeing projects from initiation to completion, ensuring safety, quality, and efficiency. The SLE focuses on customer service, safety, and project excellence, maintaining relationships with developer-customers and ensuring projects align with Affinity Water’s commitment to ‘Zero Harm’ and customer satisfaction.

What you'll be doing:

You will be responsible for supporting complex works and maintaining high standards across operational and strategic areas. Key responsibilities include:

• Leading and supporting complex water project initiatives, ensuring delivery on time, within budget, and to safety and quality standards.
• Championing the 'Zero Harm' safety culture and adhering to health, safety, and environmental regulations.
• Mentoring and supporting Liaison Engineers to develop their skills and teamwork.
• Preparing and presenting detailed monthly reports to leadership, highlighting issues, achievements, and strategies.
• Leading liaison days with network and operations teams to foster collaboration.

What you'll need:

• In-depth knowledge of water networks & supply systems or equivalent.
• APM-P, PRINCE2 certification, or equivalent.
• Experience in health & safety initiatives in construction environments and delivering RAM.
• Mentoring and coaching experience.
• Proficiency in Microsoft Office Suite and project management tools.
• Full UK Driving License.

Advert Close Date: 5/6/25

Benefits:

• Salary: £49,000 (dependent on skills and experience).
• Working hours: 08:30-17:00 (Mon-Thurs), 08:30-16:30 (Fri).
• Work location options include Hatfield, on-site, or from home, depending on business needs.
• Company Car.
• Learning and development opportunities, including mentoring and formal courses.
• Entry into the annual bonus scheme.
• Annual leave: 23-27 days, increasing with service, with options to purchase extra days.
• Additional ‘Celebration Day’ for personal or religious occasions.
• Double match pension scheme (up to 12%).
• Family benefits, including enhanced maternity, paternity, adoption, shared parental leave, and fertility support.
• Menopause and Reasonable Adjustment policies.
• Access to Wellbeing Centre for physical and mental health support.
• Discounts at retail outlets and on dental and medical insurance via Tap4Perks.
• Up to 4 volunteer days annually.
• Life Assurance.
• Disability confident: contact us for alternative application formats.

Affinity Water values diversity and inclusion, striving to build a culture where everyone can thrive.

Learn more about working at Affinity Water on our career site https://www.affinitywatercareers.co.uk/, where colleagues share their stories and insights into our culture.