PROJECT MANAGER [LDN]

Born Social; London Borough of Hackney; Hybrid; GBP 45,000 - 52,000; Full time

Job summary

Born Social in London is looking for a Project Manager to join our social-first creative agency. You’ll manage client projects, build timelines, and oversee execution across operations, client services, strategy, social media management, and creative teams.

With a hybrid model of three days in the office, you’ll collaborate across departments to deliver on campaigns, monitor profitability, and report regularly on progress and outcomes.

Qualifications

• 2+ years of experience as a Project Manager in social media (agency-side preferred).
• Strong organisational and time-management abilities.
• Excellent communication and stakeholder management skills.

Responsibilities

• Manage account operations and day-to-day client requirements, build timelines and project plans.
• Forecast commercial and operational challenges and escalate to stakeholders with solutions.
• Administer projects in Productive and maintain accurate setup.
• Ensure efficient setup, management and regular reporting.
• Keep timesheets updated weekly and report progress with improvement recommendations.
• Foster collaborative relationships across account teams to deliver seamless work.
• Clearly articulate project plans to clients and align expectations at all stages.

Skills

Communication

Organisational skills

Client relationship

Social media enthusiasm

Tools

Productive

Job description

PROJECT MANAGER

LONDON, UK

Hybrid Working - 3 days in the office per week. We operate a Fix + Flex model, with Wednesdays and Thursdays as our two Fix Days, when everyone is in the office, and the third day is Flex for you - either Monday, Tuesday, or Friday.

A benchmarked salary between £45,000 to £52,000 based on your level within our progression framework.

WHO WE ARE

We are Born Social, a social-first creative agency that brings brand building into the social era. We have a track record of delivering transformation for iconic brands like Guinness, Ford, and Barclays, led by our team of social natives and brand experts, underpinned by technology.

Backed by the strength of a brilliant business that’s proudly B-Corp certified, we’re consistently recognised as one of the best places to work.

Project Managers work closely with teams across the business including, operations, client services, strategy, social media management and creative. You’ll play a crucial role in managing project plans and timelines, reporting on commercials, collaborating with resource management and implementing ways of working.

Please note: Internal candidates may be considered for this position as part of the selection process, in line with our commitment to transparent and fair recruitment.

WHAT YOU'LL BE DOING

• Managing the account operations and the day-to-day requirements of your clients; this includes building timelines and project plans, implementing ways of working, managing the profitability of your projects and managing resource requirements.

• Proactively foreseeing commercial & operational challenges and escalating to key stakeholders both internally and externally, when required, as well as sharing recommendations on how to solve these challenges.

• Supporting with administration and management of Projects in our agency-management software (Productive).

• Ensuring everything is set up accurately, managed efficiently and reported on regularly.

• Ensure timesheets are updated in a timely manner each week and reporting regularly on how we’re tracking with recommendations for improvement.

• Doing what you say to develop and maintain brilliant collaborative relationships with your account teams to deliver seamlessly.

• Saying it simply to ensure every person in the team knows exactly what’s expected of them at all stages as well as clearly & confidently articulating project plans to clients where required.

WHO WE'RE LOOKING FOR

• Brilliantly personable: communication is the lifeblood of our business. You love working with people and have a natural ability to handle challenges with charm.

• Highly organised: social is fast, there’s a lot of content and a lot of deadlines so the ability to run a tight ship is a must.

• You love brands and social media: you're fascinated by brands, how they market themselves and how they use social media to do this. You are naturally curious about the developments of the digital world and excited by its potential.

• Pride in your work: we treat our client’s brands as our own and are meticulous about our approach. You take real pride in what you deliver and always strive for perfection.

• Real drive and ambition: you are passionate and ambitious. You’re confident in your ability to adapt to the ever-changing world of social and a proactive self-starter with a mindset of growth and the drive to make it happen.

• 2+ years experience as Project Manager working in social media (agency-side preferable).

NO GRIT NO PEARL

No Grit No Pearl is our creative mantra – a single-minded statement of intent that defines how we get to great work and the standard we hold ourselves to. Because we believe the best work isn't formed instantly, they’re shaped through commitment, care, and perseverance. Grit isn’t about grind - it’s about staying curious, pushing ideas, and appreciating the process to reach the Pearl - work we’re proud of, created to the highest standard that makes a lasting impact.

VALUES

Our values aim to pinpoint the magic ingredients for us at our best. We look for people who share our values and can add to our culture.

See Challenge as Opportunity

is about our attitude and to be very clear, this is not a value of optimism, nor is it about loving every challenge.

Say It Simply

ishow we communicate. Think of the basic rules of communication - honest, clear, confident.

Do What YouSay

is the crux of our reputation and longevity. When you join Born Social, our trust is fully given. It is yours to lose.

MakeEachOtherBetter

is about our culture of collaboration and commitment to development. We are only as good as the people around us so we all take responsibility for developing each other, as well as ourselves.

Consciously Contribute

is bigger than all the others. It ensures we grow right. It broadens our focus beyond Born Social and cements our commitment to doing what’s just, not what’s easy or immediately self-serving.

Born Social CROUD

Born Social is proud to be part of Croud. Together we are a global, full service media, creative and data agency. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities.

EVERYONE'S WELCOME

We celebrate different ideas, perspectives, and backgrounds here at Born Social. As an equal opportunities employer, we believe in the power of an inclusive and representativeteam. We welcome applications regardless of race, religion or belief, sex, gender identity, sexual orientation, age, political affiliation, family, or parental status. We don’t simply comply with the Equality Act, we go further and take pride in building a stronger and more creative work environment, committed to inclusion, diversity, and representation.

A DAY IN THE LIFE WITH US

We've partnered with Day of Wrk to show you what daily life is like in some of our most popular job roles. Visit their site to see content from some of our team including Social Media Managers, Motion Designer & Account Managers.