SENIOR ACCOUNT MANAGER

Born Social; Greater London; Hybrid; GBP 43,000 - 48,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Born Social, a social-first creative agency, seeks a Senior Account Manager in London to own the social strategy and delivery for iconic brands. This role offers a hybrid model with three fixed in-office days and flexibility on the remaining day.

You'll collaborate with the Account Director to align teams, lead client communications, and develop opportunities across large, complex scopes, while mentoring junior team members and maintaining a strong team culture.

Qualifications

• 3–5 years of experience in social media, agency-side preferred.
• Excellent communication and client-facing skills.
• Strong organisational abilities to manage fast-paced social campaigns.
• A passion for brands and social media trends.
• Pride in delivering high-quality work.
• Willingness to grow with a dynamic social agency.

Responsibilities

• Lead day-to-day client communications and build long-lasting relationships.
• Collaborate with Account Director to identify growth opportunities.
• Oversee account operations and ensure clear communication across teams.
• Review content to ensure alignment with client objectives and social strategy.
• Prepare and present performance insights with the Strategy team.
• Coordinate influencer activations with Social Media Managers and Studio.
• Develop and mentor junior team members as a People Lead.
• Foster a strong team culture with the Account Directors & Business Director.

Skills

Communication

Organization

Brand & Social Media

Client Relationship Management

Growth mindset

Agency experience

Job description

SENIOR ACCOUNT MANAGER

LONDON, UK

Hybrid Working - 3 days in the office per week. We operate a Fix + Flex model, with Wednesdays and Thursdays as our two Fix Days, when everyone is in the office, and the third day is Flex for you - either Monday, Tuesday, or Friday.

A benchmarked salary between £43,000 to £48,000 based on your level within our progression framework.

WHO WE ARE

We are Born Social, a social-first creative agency that brings brand building into the social era. We have a track record of delivering transformation for iconic brands like Guinness, Ford, and Barclays, led by our team of social natives and brand experts, underpinned by technology.

Backed by the strength of a brilliant business that's proudly B-Corp certified, we're consistently recognised as one of the best places to work.

As a Senior Account Manager, your objective is to successfully deliver the social strategy and scope of work for our largest and most complex clients. You'll play a pivotal role in implementing ways of working for each of your accounts, from briefing through to delivery and everything in between. Working closely with the Account Director to ensure the account team is communicating effectively.

WHAT YOU'LL BE DOING

• Client services: leading on day-to-day client communications, building deep & long-lasting relationships, whilst working with the Account Director to spot opportunities for account development
• Account Operations: leading work with Account Directors to implement effective account ways of working (client communication, briefing, and management of account team). Formulate a structure for communication on large and complex scopes of work, ensuring teams are working with each other to share progress updates.
• Reviewing content: assessing our output to ensure it meets client objectives and aligns with our social strategy for the account
• Reporting: working closely with our Strategy team to communicate the value of our work back to the client, strategically articulating the results & their insight
• Influence and production: where influencer & creator work is involved, work closely with our Social Media Managers and Studio team to coordinate the activations by leading on client-related communication.
• Leadership: you’ll become a People Lead for an Account Manager helping to develop their Client Services skills
• Team Culture: you'll work with the Account Directors & Business Director team to develop and uphold a strong team culture

WHO WE'RE LOOKING FOR

• Brilliantly personable: communication is the lifeblood of our business. You love working with people and have a natural ability to handle challenges with charm
• Highly organised: social is fast, there’s a lot of content and a lot of deadlines so the ability to run a tight ship is a must.
• You love brands and social media: you're fascinated by brands, and how they market themselves and use social media to do this. You are naturally curious about the developments of the digital world and excited by its potential.
• Pride in your work: we treat our client's brands as our own and are meticulous about our approach. You will take real pride in what you deliver and always strive for perfection
• Real drive and ambition: you'll be constantly adapting to the ever-growing world of social, and we need people who have the mindset of growth as well as the ambition to get there
• You’ll have three to five years of experience working in social media (agency-side preferable)

NO GRIT NO PEARL

No Grit No Pearl is our creative mantra – a single-minded statement of intent that defines how we get to great work and the standard we hold ourselves to. Because we believe the best work isn't formed instantly, they're shaped through commitment, care, and perseverance. Grit isn’t about grind - it’s about staying curious, pushing ideas, and appreciating the process to reach the Pearl - work we’re proud of, created to the highest standard that makes a lasting impact.

VALUES

Our values aim to pinpoint the magic ingredients for us at our best. We look for people who share our values and can add to our culture.

See Challenge as Opportunity

It is about our attitude and to be very clear, this is not a value of optimism, nor is it about loving every challenge.

Say It Simply

Think of the basic rules of communication - honest, clear, confident.

Do What You Say

When you join Born Social, our trust is fully given. It is yours to lose.

Make Each Other Better

It’s about our culture of collaboration and commitment to development. We are only as good as the people around us so we all take responsibility for developing each other, as well as ourselves.

Consciously Contribute

It is bigger than all the others. It ensures we grow right. It broadens our focus beyond Born Social and cements our commitment to doing what’s just, not what’s easy or immediately self-serving.

BORN SOCIAL CROUD

Born Social is proud to be part of Croud. Together we are a global, full service media, creative and data agency. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities.

EVERYONE'S WELCOME

We celebrate different ideas, perspectives, and backgrounds here at Born Social. As an equal opportunities employer, we believe in the power of an inclusive and representative team. We welcome applications regardless of race, religion or belief, sex, gender identity, sexual orientation, age, political affiliation, family, or parental status. We don’t simply comply with the Equality Act, we go further and take pride in building a stronger and more creative work environment, committed to inclusion, diversity, and representation.

Please note: Internal candidates may be considered for this position as part of the selection process, in line with our commitment to transparent and fair recruitment.

A DAY IN THE LIFE WITH US

We've partnered with Day of Wrk to show you what daily life is like in some of our most popular job roles. Visit their site to see content from some of our team including Social Media Managers, Motion Designer & Account Managers.