Project Manager - Customer Transition

Novuna; Newbury; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Bonus scheme

Company car or cash alternative

Hybrid/Flexible working

25 days holiday

Wellbeing package

Job summary

Novuna Vehicle Solutions in Newbury operates a hybrid model and seeks a proactive project coordination specialist to join the Corporate Sales Team. You will manage end-to-end customer onboarding, acting as the main contact for project inquiries and ensuring on-time delivery and client satisfaction.

Reporting to the Business Transition Manager, you will lead planning, scheduling and reporting activities, collaborating with client relationships and internal stakeholders, and ensuring processes are

Qualifications

• Excellent verbal and written communication with stakeholders at all levels.
• Strong organisation and time management for multiple projects.
• Strong Microsoft Office, Excel and Visio skills.
• Ability to facilitate workshops within time constraints; problem-solving and analytical mindset.

Responsibilities

• Manage the full onboarding of customers to the business, acting as the main point of contact for project inquiries.
• Lead project planning, scheduling, and reporting activities.
• Collaborate and build relationships with multiple client relationships and internal stakeholders.
• Ensure processes and procedures are well documented and in line with market requirements, identifying and mitigate any project risks.

Job description

Do you come with excellent stakeholder management skills? Looking to work on exciting projects?

If your answer is 'yes' then, keep reading.

Who we are.

At Novuna Vehicle Solutions, we're in an exciting phase of growth. As one of the UK's largest leasing companies, we support customers with the vehicles, funding, infrastructure and fleet management expertise they need to keep moving. We work across a diverse portfolio, from company car and salary sacrifice schemes through to complex, multi-asset fleets across cars, vans, HGVs and specialist assets. We also support personal leasing and SME customers through our established broker and dealer channels. With a 4.9 Trustpilot score and Distinction accreditation from The Institute of Customer Service, our Customer First culture is at the heart of how we help customers take control of today's fleet challenges while preparing for the future.

What you'll do.

Reporting to the Business Transition Manager, you will join the Corporate Sales Team and be responsible for planning and managing the end-to-end activities for the customer journey. Utilising your strong project management skills, you will work closely with stakeholdersto ensure smooth project execution, on-time delivery, and overall client satisfaction.

This is a hybrid position where you will be required to work from our Newbury or Trowbridge office. Working hours are from 8:30-17:00.

You'll also:

• Managing the full process of the customer's onboarding to the business,acting as the main point of contact for any project inquiries or concerns
• Leading project planning, scheduling, and reporting activities
• Collaborating and building relationships with multipleclient relationships and internal stakeholders, ensuring effective communication
• Ensuring that processes and procedures are well documented and in line with market requirements, identifying and mitigate any project risks

What you'll bring.

You are a natural-born communicator who likes to think technically and operationally to solve problems and support customers. You enjoy bringing new ideas to the table and building strong professional relationships. You come with great knowledge of new business implementation and like to plan, execute to deliver assigned projects within a timely manner.

You'll be a great fit if you:

• Excellent verbal and written communication skills, with the ability to effectively communicate with stakeholders across all levels
• Organisation and time management skills, demonstrating theability to balance multiple projects simultaneously
• Excellent Microsoft Office, Excel and Visio skills
• Ability to facilitate and run workshops within time restraints
• Strong problem-solving and analytical abilities, with great attention to detail
• Project Management qualification or working towards i.e APM

What's in it for you?

Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.

Our offer to you includes:

• An excellent bonus scheme
• Company car or cash alternative – with fantastic EV incentives
• Flexible hybrid working
• 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
• Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

Being yourself.

At Novuna, we're aDisability Confident employer,dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.

#LI-Hybrid