Project Manager - CCaaS

Sprinklr; United Kingdom; Remote; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Product Manager to join their innovative team. In this role, you will take end-to-end ownership of product modules, collaborating with cross-functional teams to design and deliver solutions that resonate with customers. You will analyze data to identify pain points and drive product adoption across various brands. This dynamic position offers opportunities for growth in a mission-driven culture, where your contributions will directly impact the customer experience. If you're passionate about technology and product management, this is the perfect opportunity to advance your career.

Benefits

Opportunities for Growth

Mission-Driven Culture

Investing in People

Industry-Leading Product

Qualifications

• 2-4 years of experience in product management or related field.
• Strong analytical skills and ability to work with cross-functional teams.

Responsibilities

• Own a module within the product lifecycle from requirements to delivery.
• Collaborate with Senior PMs to define cross-platform product strategies.
• Engage with top global brands to understand their use cases.

Skills

Data Analysis

Problem-Solving

Product and Marketing Strategies

Cross-Functional Team Collaboration

Education

BE/B.Tech

MBA

Job description

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Job Description

The Product Team at Sprinklr is responsible for end-to-end ownership of multiple Sprinklr products, building solutions that customers love. You will be part of a dynamic, fast-paced environment, working with cross-functional teams to design, develop, and roll out products that align with the company’s vision and strategy.

Experience Required: 2-4 years
Educational Qualification: BE/ B.Tech /MBA

Key Responsibilities

As a Product Manager , you will:

1. Own a module within the product lifecycle, from requirements gathering to design, development, go-to-market, support, and delivery.
2. Collaborate with Senior PMs to define cross-platform product strategies and gain exposure to various Sprinklr products.
3. Act as a product consultant , engaging with top global brands to understand their business use cases and configure Sprinklr products to solve their challenges efficiently.
4. Leverage product usage data to identify customer pain points and recommend solutions.
5. Work on improving product adoption across brands by establishing industry-best practices.

Required Skills

1. Ability to analyze data quickly and extract relevant insights.
2. Strong problem-solving skills and ability to map client needs to concrete solutions.
3. Proven experience in developing product and marketing strategies and communicating recommendations to executive management.
4. Skilled at working effectively with cross-functional teams in a matrix organization.

Why Join Sprinklr?

1. Opportunities for Growth: Sprinklrites thrive in an environment where learning and innovation drive success.
2. Mission-Driven Culture: We believe social technology is the future of customer-brand relations, and we are committed to making every experience exceptional.
3. Investing in People: We foster an open, honest, and supportive culture where taking risks and succeeding together is encouraged.
4. Industry-Leading Product: Sprinklr is recognized as the most complete enterprise social technology in the world— validated by industry leaders like Forrester Wave.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.