Project Manager - Business Change

acinrecruit; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Lloyd’s market insurer is seeking a Project Manager to lead end-to-end delivery of a varied portfolio of business change initiatives in London. You will own planning, governance, scope, budgets, dependencies and benefits realisation to deliver outcomes aligned with wider business objectives.

Candidates should have experience delivering change within insurance, ideally in the Lloyd’s or London Market, with strong governance and stakeholder-management skills. Hybrid/flexible working is available.

Qualifications

• Proven experience delivering end-to-end business change within insurance.

Responsibilities

• Lead multiple business change projects from initiation through implementation, transition and benefits realisation.
• Define and manage project scope, objectives, deliverables, budgets, timelines and quality standards.
• Translate business requirements into practical, achievable delivery plans.
• Maintain robust project governance, reporting and documentation throughout the delivery lifecycle.

Job description

Title: Project Manager – Business Change

Location: London
Salary Range: Competitive / Not Disclosed
Reporting to: Senior Change Leadership
Type: Permanent | Hybrid | Flexible Working Available

Overview:
An established Lloyd’s market insurer is seeking an experienced Project Manager to lead the end-to-end delivery of a varied portfolio of high-priority business change initiatives. You will own project planning, governance, scope, budgets, dependencies and benefits realisation, ensuring sustainable outcomes are delivered in line with wider business objectives.

Candidates must have previous experience delivering change within insurance, ideally in the Lloyd’s or London Market.

Key Responsibilities:

• Lead multiple business change projects from initiation through implementation, transition and benefits realisation.
• Define and manage project scope, objectives, deliverables, budgets, timelines and quality standards.
• Translate business requirements into practical, achievable delivery plans.
• Maintain robust project governance, reporting and documentation throughout the delivery lifecycle.
• Identify and manage risks, issues, assumptions and dependencies through accurate, up-to-date RAID logs.
• Provide clear, concise progress reporting and support effective decision-making through appropriate governance forums.
• Coordinate multidisciplinary stakeholders across business operations, technology and third-party suppliers.
• Build trusted relationships with senior stakeholders and communicate project progress, risks and key decisions clearly.
• Manage changing requirements, priorities and external factors, adapting delivery plans where necessary.
• Facilitate workshops and enable effective cross-functional collaboration.
• Assess business readiness and coordinate communications, training, testing, implementation and cutover activities.
• Oversee transition and handover into business-as-usual operations.
• Track project outcomes, performance measures and benefits realisation.
• Capture lessons learned and apply them to strengthen future project delivery.
• Promote consistent project-management standards and a culture of continuous improvement.

What We’re Looking For:

• Proven experience delivering end-to-end business change projects within insurance.
• Strong understanding of the Lloyd’s and London Market ecosystem, including insurers, managing agents, brokers and coverholders.
• Good knowledge of the insurance lifecycle, including underwriting, policy administration, renewals, claims and settlement.
• Experience managing project scope, budgets, timelines, dependencies, benefits and quality.
• Strong project governance, planning, financial management and reporting skills.
• Experience maintaining RAID logs and escalating risks and issues appropriately.
• Strong stakeholder-management and influencing skills, including communication with senior leadership.
• Experience coordinating multidisciplinary teams, operational functions and technology stakeholders.
• Understanding of business processes, data, technology and operational dependencies within insurance.
• Awareness of regulatory, risk, compliance and operational-resilience requirements.
• Experience supporting user acceptance testing, implementation, cutover and transition into business-as-usual.
• Ability to deliver using Agile, waterfall or hybrid methodologies.
• Excellent communication, facilitation, analytical and problem-solving skills.
• Ability to operate confidently within a complex, regulated and changing environment.
• Proficiency in Microsoft Office and relevant project and change-management tools.

Desirable but Not Essential:

• Knowledge of London Market transformation, digitalisation and market-wide change initiatives.
• Understanding of commercial, procurement and supplier-management principles.
• A recognised project or change-management qualification, such as PRINCE2 or APMG.
• Experience measuring project performance and tracking benefits post-implementation.

About the Company:
A long-established Lloyd’s market insurer with a strong reputation for underwriting expertise, disciplined decision-making and enduring client relationships. The organisation combines a considerable market heritage with a sustained focus on modernisation, operational improvement and sustainable growth. It offers a collaborative culture where colleagues are encouraged to take ownership, develop professionally and contribute meaningfully to business success. Flexible working arrangements and reasonable adjustments are available, and the organisation is committed to diversity, equity and inclusion.