Project Manager

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OSF Digital is a leading digital transformation firm with a global footprint in 30+ countries and over 2000+ employees. Our passion is in helping businesses leverage commerce, marketing, sales, service, analytics, loyalty, and digital experience solutions. With rapidly growing, global expertise in enterprise connected commerce, OSF seamlessly guides brands throughout their entire digital transformation journey. Every day, we work with the largest and most well-known firms across the globe; and every day, we create meaningful customer experiences. We believe that when we unite as one team and pursue one shared vision, that we can revolutionize how our customers work.

As a Project Manager (m/f/d) you are part of our highly motivated team. We are looking for passionate, tech-savvy and innovative people who would like to join our team.

The OSF Project Manager is managing a portfolio of projects and is responsible for achieving a high level of customer satisfaction. In this role, you will be in close contact with our customers, driving steer committees, understanding our customers’ needs, and presenting optimal solutions and approaches for a successful digital transformation while internally managing project teams.

Responsibilities

1. Present insight into and manage current clients’ expectations and assist the sales team with business development activities;
2. Monitor and analyze internal and external environments to evaluate feasibility of strategies, evaluate progress, and identify significant opportunities and risks;
3. Visit clients on-site for proposals and requirements meetings when needed;
4. Participate in and animate ongoing client meetings to ensure client satisfaction;
5. Manage complex projects, including working closely with stakeholders and customers at various levels, making assignments and monitoring progress;
6. Manage, direct and oversee all aspects of the project, including an understanding of contracts, creation of Statements of Work (SOW), and how to achieve project scope;
7. Evaluate progress, and identify significant opportunities and risks related to the projects;
8. Ensure that the development team is up to date with any changes in terms of project direction;
9. Manage development teams and be responsible for the overall delivery for each account;
10. Manage delivery team’s activity and individuals’ growth/career path;
11. Ensure that the team is always working on the highest priority tasks;
12. Carry out periodical team members’ performance assessments and offer valuable feedback;
13. Maintain a constant positive connection with the client.

Requirements:

1. Previous relevant work experience in a Project Manager role, including all aspects of process development and execution;
2. Previous experience with leading software projects for the Finance industry;
3. Previous experience in managing remote/distributed international teams;
4. Experience in using JIRA, Salesforce PSA, and MS Office desirable;
5. Familiarity with web programming languages, technologies, and testing;
6. Experience with Salesforce.com and Commerce Cloud or similar platforms around e-Commerce, CRM, or software delivery;
7. Nice to have previous experience as a support manager or account manager;