Project Manager

Nationwide Building Society; Swindon; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Private medical insurance

Pension and retirement benefits

Annual performance bonus

Training and development

Salary sacrifice benefits

Life assurance

Wellhub health & wellbeing platform

Paid volunteering up to 2 days

Job summary

Nationwide Building Society is seeking a Project Manager for the Remediation Centre of Excellence on a 12-month fixed-term contract. You will own and support remediation projects through the full lifecycle, from inception to close-down, including scoping, planning, estimating and delivering change.

You will manage multi-workstream plans, report progress to senior leaders, and work across Customer Resolutions and operational teams to ensure solutions meet customer needs.

Qualifications

• Demonstrable experience of delivering remediation projects.
• Experience leading small/medium projects end-to-end from inception through benefits realisation.
• Strong critical thinking with ability to break down complex problems and provide pragmatic solutions.
• Proven capability in building and leading high-performing teams, direct or matrix.
• Knowledge of Agile change methods and robust governance/reporting frameworks.
• Experience collaborating with stakeholders at multiple levels and managing expectations.
• Ability to challenge and influence up to Senior Leadership Team and produce reporting.

Responsibilities

• Own and support management of remediation projects through full lifecycle from inception to close-down.
• Support scoping, planning, estimating, and delivering change.
• Deliver projects on time and to quality, manage workstream plans and report progress to Programme Lead.
• Collaborate with Customer Resolutions and operational functions to implement solutions.
• Identify and drive opportunities for improvement and manage risks/issues.
• Utilise appropriate delivery methodology and produce collateral to enable successful delivery.

Skills

Project management

Stakeholder management

Agile methodologies

Leadership

Risk & issue management

Critical thinking

Job description

At Nationwide we aim to get things right first time, but when something does go wrong, we pride ourselves in putting it right for our customers quickly and efficiently. As our name suggests, the Remediation Centre of Excellence is a specialised cross-community capability which rapidly assimilates knowledge and builds an understanding of emerging issues and incidents in order to plan and deliver the required remediation for impacted customers.

Are you meticulous and methodical when it comes to planning a new piece of work with multiple workstreams? Do you thrive under pressure working within a fast-paced and challenging environment? Do you have an interest in mitigating risks and issues for complex scenarios? Can you quickly build new strong and lasting relationships with stakeholders? Can you work with ambiguity? If so, then a Project Manager role in the Remediation Centre of Excellence could be for you!

This is a 12 month Fixed Term Contract opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, Northampton or Dunfermline office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

What you’ll be doing

This is an exciting opportunity within the Remediation Centre of Excellence – on a day-to-day basis you will own and support the management of Remediation projects through the full lifecycle from inception through to close-down. This will involve supporting scoping, planning, estimating, and delivering the change.

You will take responsibility for the delivery and management of successful Remediation projects against agreed delivery plan(s) to time and quality, managing workstream plans and supporting the Senior Delivery Manager. This will involve business readiness, control development, monitoring and implementation. You must be adept at working with ambiguity and delivering at pace, providing timely updates and reporting to the Programme Lead/Senior Delivery Manager on progress, updates to plans, slippage, risks and issues.

Working with multiple teams across Customer Resolutions, and regularly with our operational functions, you will show understanding of multiple dynamics. The projects you work on will range from the front door, to close down and continuous improvement activities and you’ll work so that the solutions linked to the remediation project are implemented to ensure they meet the needs of our customers.

Continuous improvement is a key part of our strategy; by identifying and implementing opportunities for improvement you will deliver business benefits and efficiencies, as well as pro-active identification, communication and resolution of risks and issues.

You will support the utilisation of the appropriate delivery methodology and production of collateral, and you will enable delivery of the defined outcomes. This role encompasses collaboration with colleagues across the organisation ensuring that work is delivered on time, to the required quality and aligning to the Remediation principles and governance framework.

About you

As a minimum, you must have:

• Demonstrable experience of delivering remediation projects
• Extensive knowledge of leading small/medium projects end-to-end from inception, through to benefits realisation, which have delivered measurable outcomes
• Strong critical thinking capabilities, with the ability to comprehend and assimilate information rapidly, break down complex problems, and provide pragmatic solutions
• Proven capability in building and leading high-performing teams either through direct or matrix teams, underpinned by strong influencing, negotiation and relationship management capabilities
• Knowledge and experience of working with different change methodologies e.g. Agile and experience of robust governance and reporting frameworks
• Proven experience of working with stakeholders at different levels including identifying, engaging, managing expectations and communicating with confidence
• The confidence to challenge and influence where required including production of reporting up to Senior Leadership Team level

Our customer first behaviours put customers and members at the heart of how we work together.

They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.

If you want to find out more about using AI in our recruitment process, please read more here.

Please note that should you be successful in securing this role the job title on our internal systems will be Delivery Manager.