Strategy Design & Review Analyst

Description This; Northampton; Hybrid; GBP 65,000 - 85,000; Full time

Benefits offered by this job

Private medical insurance

Pension scheme

Annual bonus opportunity

Training and development

Job summary

Nationwide is seeking a Senior Analyst for the Secured Strategy team in Northampton on a 12-month secondment. The role focuses on portfolio insights, data-driven decision making, and improving strategies across collections products. Hybrid working is supported, with at least two days per week in the Northampton office.

The role requires prior Collections and Recoveries experience, strong data skills, and the ability to deliver clear analysis and recommendations within regulatory standards.

Qualifications

• Experience in a Collections and Recoveries environment.
• Strong data analysis and ability to convert data into actionable insights.
• Excellent written and oral communication with ability to present complex info clearly.

Responsibilities

• Design and deliver portfolio management strategies for the Secured Strategy team.
• Lead process reviews to maximise operational effectiveness and regulatory compliance.
• Collaborate with C&R Systems to enhance core collections capabilities and contact strategies.
• Manage team mailbox and support member communications to keep needs central.

Skills

Collections & Recoveries experience

Data analysis

Problem solving

Report writing

Excel

PowerPoint

Communication

Tools

Word

Excel

Visio

Job description

Working in the Business Support area of Nationwide’s arrears management function, Collections & Recoveries, an exciting opportunity has arisen for an individual to progress their career within the Secured Strategy team on a 12 month secondment.

The role will focus on enhancing the team’s insight into the delinquent portfolios for all products that support the department’s vision to “Deliver best in class Collections and Recoveries performance through great customer service, via inspired people in a flexible and cost-efficient manner with the agility to adapt to changing business needs”.

We are happy to consider flexible working approaches to help you perform at your best. This is a 12-month secondment opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at either our Northampton office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here .

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Uncompromisingly Customer, whatever our role

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy .

If you want to find out more about using AI in our recruitment process, please read more here .

The hiring manager for this role is Nick Darkes, and the main recruitment contact is Jon Daw.

Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support .

What you’ll be doing

Reporting to the Senior Manager of the Secured Strategy team, you will contribute to the design and delivery of effective portfolio management strategies, while driving continuous improvements across processes and tools. You’ll undertake analysis to understand performance trends and evaluate the impact of strategic changes, ensuring recommendations are data ‑ driven and robust. The role includes leading process reviews to maximise operational effectiveness and maintain regulatory compliance, as well as working closely with C&R Systems teams to enhance how the core collections platform supports contact strategies across debt cycles. You will also manage the team mailbox to ensure timely and accurate responses, support the development and maintenance of member communications, and help ensure member needs remain central to all new processes and strategies.

About you

The minimum requirements for this role are:

• Have experience within a Collections and Recoveries environment
• A proven track record of working with data, showing a logical approach to problem solving in relation to both business and technical issues
• Ability to work at pace to a consistent high standard
• Excellent report writing and presentation skills with the ability to keep the complex simple
• Excellent skills in Word, Excel, Visio, and PowerPoint.
• Have a detailed knowledge of working with the secured retail products
• Good communication skills with the ability to engage and collaborate with others
• Ability to work on own initiative and to take responsibly for delivery.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Job Info

• Job Identification 5166
• Apply Before 09/25/2026, 10:55 PM
• Locations Kings Park Road, Northampton, Northamptonshire, NN3 6NW, GB