Project Manager

ALS; Hawarden; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Annual leave 25-30 days

Buy extra leave

Sick pay scheme

Salary progression scheme

Awards

Perkbox membership

Learning/study support

Group personal pension

On-site car parking

Job summary

ALS Hawarden is seeking a Project Manager to join the Environmental Client Services team. You will be the primary contact for clients, manage projects end-to-end, and collaborate with internal teams to deliver exceptional service.

The role requires strong communication, client-facing experience, and the ability to juggle multiple tasks in a fast-paced environment. This permanent, full-time position offers a competitive salary and on-site parking.

Qualifications

• Strong communicator capable of engaging with clients via phone, email and in person.
• Thrive in a busy environment, manage multiple tasks with accuracy and calm.
• Proactive team player with excellent organisational and time management.
• Attention to detail with a problem-solving approach and customer focus.
• Familiar with Microsoft Office, Outlook and general IT systems.
• Experience in project management or client-facing roles desirable.
• Positive attitude and flexibility aligned with ALS values.

Responsibilities

• Act as the first point of contact for new and existing clients, delivering a professional, friendly and responsive service.
• Provide quotations, assist with pricing, and schedule sample analysis.
• Guide clients through project start-up and onboarding processes.
• Support client portal usage (myALS), and help resolve queries and invoicing issues.
• Attend client meetings in person or via Microsoft Teams and manage complex projects in partnership with the operations team.
• Build and strengthen long-term client relationships through proactive engagement and regular service reviews.
• Collaborate with internal teams, attend team meetings, and share workloads to ensure smooth service delivery.

Skills

Strong communicator

Team player

Organisational skills

Attention to detail

Microsoft Office

Outlook

Project management experience

Tools

Microsoft Office

Outlook

Job description

At ALS, we encourage you to dream big.

When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

Are you a confident communicator, natural team player and detail-focused professional who thrives in a fast-paced environment? We’re looking for a Project Manager to support our Environmental Client Services team at ALS Hawarden.

This role is ideal for someone who enjoys building strong client relationships, working collaboratively across departments, and taking ownership of key accounts to ensure exceptional service delivery. If you’re motivated by delivering results, solving problems quickly and being a go-to contact for clients, we’d love to hear from you.

About the Position

• Shift: Monday to Friday
• Location: Hawarden
• Contract: Full Time, Permanent
• Salary: £28,255 (dependant on experience)

The day to day

• Act as the first point of contact for new and existing clients, delivering a professional, friendly and responsive service
• Provide quotations, assist with pricing, and schedule sample analysis
• Guide clients through project start-up and onboarding processes
• Support client portal usage (myALS), and help resolve queries and invoicing issues
• Attend client meetings in person or via Microsoft Teams and manage complex projects in partnership with the operations team
• Build and strengthen long-term client relationships through proactive engagement and regular service reviews
• Collaborate with internal teams, attend team meetings, and share workloads to ensure smooth service delivery

The Essentials

• A strong communicator – confident engaging with clients via phone, email and in person
• Someone who thrives in a busy environment and can juggle multiple tasks with accuracy and calm
• A proactive team player with excellent organisational and time management skills
• Good attention to detail, with a problem-solving approach and a focus on customer satisfaction
• Familiarity with Microsoft Office, Outlook and general IT systems
• Experience in project management or client-facing roles is highly desirable
• A positive attitude and flexible approach aligned with ALS values

Our benefits include

• Annual Leave commencing at 25 days (rising to 30) plus 8 public holidays (pro rata for part time)
• Ability to Buy annual leave
• Enhanced Company Sick Pay Scheme
• Salary Progression Scheme based on technical and behavioural competencies
• ‘Celebrating Success’ Recognition Awards
• Perkbox membership providing access to discount vouchers and wellness hub
• Learning/study support
• Group Personal Pension Plan
• Car Parking on-site

Working at ALS

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.

At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.

Eligibility

To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.