Project Manager

BELFOR Europe GmbH; Greater London; On-site; GBP 55,000 - 90,000; Full time

Job summary

BELFOR Europe GmbH in Greater London seeks an experienced Manager to lead a trades and technicians team responsible for reinstatement and restoration of policyholder properties. You will oversee on-site execution, coordinate subcontractors, and ensure cost control and timely delivery.

The role emphasizes leadership, health and safety, and strong communication with insurers, housing associations, and loss adjusters. A senior candidate with 5+ years in repair/restoration is preferred.

Qualifications

• Experience with restoration and reinstatement processes.
• Proficiency in surveying software to create floorplans and cost schedules.
• Excellent verbal and written communication with diverse stakeholders.
• Strong problem-solving abilities during project delivery.
• Proven leadership to manage and develop teams.

Responsibilities

• Oversee on-site reinstatement and restoration teams from mitigation to renovations.
• Produce accurate scopes for high-value, complex claims for insurers.
• Develop and hand over work schedules for approved jobs.
• Lead performance reviews and wellbeing initiatives within the team.
• Monitor financial performance, costs, and revenue against budgets.
• Ensure health and safety compliance across the unit.
• Manage subcontractor relationships and performance.
• Coordinate with internal/external stakeholders to maintain transparency.
• Deliver regular performance reports to senior management.
• Handle customer complaints promptly and professionally.

Skills

Leadership

Project management

Cost control

Team management

Stakeholder management

Tools

Estimating software

Job description

When damage stops dreams, we are at the start. When fires close doors, we open them. And when belts come to a standstill, we pull out all the stops. We are the world's largest loss adjuster with more than 12,500 employees in 30 countries. We are ready for whatever comes. Are you ready for us? BELFOR. Ready when you are.

Job Description

To manage a team of Trades and Technicians involved in the reinstatement and restoration of Policy Holders properties from initial mitigation work through to complete renovations. This may, at times, include the management of sub-contractors, to supplement the internal workforce. It is envisaged that most of the time will be spent on-site managing the team throughout, solving problems and reporting on progress.

• Ensure accurate job scoping and sales preparation for high-value and complex claims
  Conduct initial site visits for jobs of a defined complexity, producing detailed scopes that enable precise cost estimation and compelling sales offers for insurance partners.
• Enable seamless project execution through effective scheduling
  Develop and hand over work schedules for approved jobs, ensuring Project Leads and field staff have the necessary information to manage delivery efficiently and on time.
• Drive team performance and wellbeing through proactive leadership
  Line manage staff by conducting regular performance reviews, supporting wellbeing initiatives, and implementing tailored development plans to foster growth and engagement.
• Maximise profitability through financial oversight of unit operations
  Monitor and manage the financial performance of all jobs within the team, ensuring cost control, revenue optimisation, and alignment with budgetary targets.
• Ensure a safe working environment through rigorous health and safety compliance
  Uphold health and safety standards across the unit, ensuring all staff adhere to regulations and practices that minimise risk and promote wellbeing.
• Optimise delivery capacity through subcontractor management
  Manage subcontractor relationships and performance to ensure quality, timeliness, and compliance with contractual and safety requirements.
• Mitigate risk through direct liaison with specialist services
  Provide oversight for ensuring the internal sub-contracting of Asbestos removal and Leak Detection ensuring timely resolution of issues impacting job progress.
• Strengthen stakeholder relationships through clear and consistent communication
  Maintain proactive communication with policyholders, Housing Associations insurance companies, loss adjusters, and subcontractors to ensure transparency, trust, and alignment throughout the job lifecycle.
• Inform strategic decisions through performance reporting
  Deliver regular reports on team performance to senior management, highlighting key metrics, trends, and improvement opportunities.
• Protect brand reputation through effective complaint resolution
  Handle customer complaints promptly and professionally, ensuring satisfactory outcomes and continuous improvement in service delivery.

Requirements for Role

• Technical Knowledge: Understanding of restoration processes, including water and fire damage.
• Surveying: Using surveying software to build detailed floorplans and cost schedules.
• Communication Skills: Excellent verbal and written communication skills, including the ability to communicate with a diverse range of stakeholders.
• Problem-Solving Skills: Ability to identify and resolve issues that arise during the project.
• Leadership Skills: Ability to lead and motivate a team to achieve project goals.
• Financial Acumen: Understanding of budgeting, cost control, and financial reporting. Experience of managing a high-value book of works.
• Customer Service Skills: Ability to provide excellent customer service and build strong client relationships.
• Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain accurate records.
• Technical Skills: Proficiency in using estimating tools.
• Knowledge of Regulations: Understanding of building codes, safety regulations, and other relevant requirements.
• 5 years’ experience working in Repair/Reinstatement, Restoration insurance sector.