Project Manager

Apex Elite; Bracknell; On-site; GBP 55,000 - 90,000; Full time

Job summary

Apex Elite in Bracknell is seeking several Project Managers of different seniority levels to drive the successful delivery of multiple projects. You will collaborate with the sales team to manage client relationships and deliver a cost-effective, customer-centric experience that ensures high customer satisfaction.

Your responsibilities include initiating projects, controlling scope, time and budget, maintaining documentation, and developing test plans aligned with customer requirements.

Qualifications

• Bachelor's degree in STEM required or equivalent.
• Strong project management experience in technology, preferably SaaS and CX.
• Proven ability to manage projects end-to-end within deadlines.
• Experience with SDLC, cloud platforms and hardware/software development is beneficial.
• Excellent communication, organizational and interpersonal skills; creative problem-solving.

Responsibilities

• Initiate projects using the defined PM methodology with appropriate documentation and controls.
• Deliver projects on time, within budget, and to required quality standards; manage risk.
• Maintain high-quality project documentation and ensure customer expectations are met.
• Develop and implement test plans aligned with customer requirements; manage virtual teams as needed.
• Establish single point of contact for the customer; maintain ongoing communication and escalation paths.
• Support bids and tenders with project management input; monitor costs and forecasting.
• Implement project controls at initiation (risk, issues, change control); maintain reporting tools.

Skills

Project management

Client relationships

Communication

Team leadership

Stakeholder management

Education

Bachelor's degree in STEM

Job description

Due to rapid global expansion, our client is seeking several Project Managers of different seniority levels to join the team in Bracknell.

As a Project Manager, you will excel in the management, oversight, and successful delivery of multiple projects.

Collaborating closely with the sales team, your role involves managing client relationships and implementing a dynamic, cost-effective, and customer-centric delivery experience to ensure high levels of customer satisfaction.

Your responsibilities include:

Project Delivery:

• Initiate projects in accordance with the prevailing project management methodology, establishing the appropriate level of documentation and control.
• Ensure projects are delivered within established tolerances for time, cost, and quality.
• Maintain project documentation to high standards, ensuring deliverables meet customer expectations.
• Develop and implement test plans aligned with customer requirements.
• Manage virtual project teams as necessary.

Customer Relationship Management:

• Establish a single point of contact for the customer throughout the project, with agreed escalation paths.
• Manage customer communications during the project life cycle, ensuring satisfaction and regular contact between virtual teams.
• Contribute to bids and tenders, providing project management input to presales support activities.
• Manage project costs, maintain sales margins, and track/recover additional costs.
• Generate accurate forecasts for planning and budgeting.
• Understand and maintain financial control throughout the project life cycle.

Process Management and Improvement:

• Ensure key project milestones are met before progressing to subsequent stages.
• Implement project controls at the initiation stage, including risk, issue logs, and change control methods.
• Maintain internal systems and reporting tools to reflect the current state of a project.
• Conduct project debriefs to identify and propose improvements.

The successful candidate will demonstrate:

• A Bachelor's degree in STEM or equivalent.
• Strong experience in project management within the technology sector, preferably SaaS and CX.
• Consistent achievement and surpassing of customer expectations.
• Proven ability to manage projects from start to finish within deadlines.
• Experience with the software development lifecycle, cloud platforms, and/or hardware and software development.
• Strong communication, organizational, and interpersonal skills.
• Creative problem-solving abilities.
• Motivational skills to drive team success.