Project Manager

Apex Elite LLC; Bracknell; On-site; GBP 60,000 - 90,000; Full time

Job summary

Apex Elite LLC in Bracknell is seeking several Project Managers of different seniority levels to join our team. You will excel in managing and delivering multiple projects, coordinating with sales, and ensuring a customer-centric delivery experience to maximize satisfaction.

Responsibilities include initiating projects, maintaining documentation, managing budgets and forecasts, and leading virtual teams. A STEM degree and proven PM experience in tech, SaaS or CX are preferred.

Qualifications

• Bachelor's degree in STEM or equivalent.
• Proven PM experience in technology, preferably SaaS and CX.
• Ability to manage projects end-to-end within deadlines.
• Strong communication and organizational skills.
• Experience with the software development lifecycle, cloud platforms, and hardware/software development.

Responsibilities

• Initiate projects using established PM methodology with required documentation and controls.
• Deliver projects within time, cost, and quality tolerances.
• Maintain high-quality project documentation meeting customer expectations.
• Develop and implement test plans aligned with customer requirements.
• Manage virtual project teams as needed.
• Establish a single point of contact for the customer and maintain escalation paths.
• Provide input to bids and presales activities; manage project costs and forecasts.
• Maintain internal systems and reporting tools reflecting project status.
• Conduct project debriefs to identify improvements.

Skills

Project management

SaaS

CX

Communication

Problem solving

Education

Bachelor's degree in STEM

Job description

Due to rapid global expansion, our client is seeking several Project Managers of different seniority levels to join the team in Bracknell.

As a Project Manager, you will excel in the management, oversight, and successful delivery of multiple projects.

Collaborating closely with the sales team, your role involves managing client relationships and implementing a dynamic, cost-effective, and customer-centric delivery experience to ensure high levels of customer satisfaction.

Your responsibilities include:

Project Delivery:

• Initiate projects in accordance with the prevailing project management methodology, establishing the appropriate level of documentation and control.
• Ensure projects are delivered within established tolerances for time, cost, and quality.
• Maintain project documentation to high standards, ensuring deliverables meet customer expectations.
• Develop and implement test plans aligned with customer requirements.
• Manage virtual project teams as necessary.

Customer Relationship Management:

• Establish a single point of contact for the customer throughout the project, with agreed escalation paths.
• Manage customer communications during the project life cycle, ensuring satisfaction and regular contact between virtual teams.
• Contribute to bids and tenders, providing project management input to presales support activities.
• Manage project costs, maintain sales margins, and track/recover additional costs.
• Generate accurate forecasts for planning and budgeting.
• Understand and maintain financial control throughout the project life cycle.

Process Management and Improvement:

• Ensure key project milestones are met before progressing to subsequent stages.
• Implement project controls at the initiation stage, including risk, issue logs, and change control methods.
• Maintain internal systems and reporting tools to reflect the current state of a project.
• Conduct project debriefs to identify and propose improvements.

The successful candidate will demonstrate:

• A Bachelor's degree in STEM or equivalent.
• Strong experience in project management within the technology sector, preferably SaaS and CX.
• Consistent achievement and surpassing of customer expectations.
• Proven ability to manage projects from start to finish within deadlines.
• Experience with the software development lifecycle, cloud platforms, and/or hardware and software development.
• Strong communication, organizational, and interpersonal skills.
• Creative problem-solving abilities.
• Motivational skills to drive team success.