Project Management Office Specialist

Relex; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Charity days

Snacks and dog-friendly offices

Annual bonus

Hybrid and remote options

Job summary

RELEX’s Global Project Management Office relies on a PMO Specialist to own the setup, maintenance, and lifecycle administration of customer project infrastructure across our core toolchain—Jira, OpenAir, and Smartsheet—to enable project managers, consultants, and delivery leaders to operate efficiently from kick-off through to handover.

The role serves as the primary support interface for delivery teams worldwide, resolving tooling requests, ensuring data integrity, and driving process

Qualifications

• Demonstrated ability to maintain data integrity across multiple systems simultaneously.
• Clear, professional written communication in English and ability to guide stakeholders to the right process or resource.
• Experience with OpenAir or similar PSA/time-tracking platforms.
• Experience with Jira and Jira Service Management administration.
• Adaptability and comfort working in an evolving environment with changing priorities.

Responsibilities

• Set up and maintain Jira projects (organizations, access, SLAs, automations).
• Maintain OpenAir projects (resources, hierarchies, hour transfers) and Smartsheet sync.
• First-line response in #help-global-pmo, triaging tooling and system requests.
• Drive process improvements to reduce manual overhead at scale.
• Collaborate with AR, BI, Support, and Partner Success on multi-system issues.
• Implement Jira automations to reduce manual work and support the PMO automation roadmap.

Skills

Jira administration

OpenAir

Smartsheet

Data integrity

English communication

Automation

Jira automation

System administration

PMO support

AI tools

Tools

Jira

OpenAir

Smartsheet

Job description

• The PMO Specialist is the operational backbone of RELEX’s Global Project Management Office. This role owns the setup, maintenance, and lifecycle administration of customer project infrastructure across our core delivery toolchain - primarily Jira, OpenAir, and Smartsheet - enabling project managers, consultants, and delivery leaders to operate efficiently from project kick-off through to continuous service handover
• Acting as the primary support interface for delivery teams globally, the PMO Specialist resolves tooling requests, maintains data integrity across systems, and drives process improvements to reduce manual overhead at scale
• Set up and maintain Jira projects (organizations, access, SLAs, automations) and OpenAir projects (resources, hierarchies, hour transfers)
• Keep Smartsheet in sync with Jira and OpenAir
• Execute customer re-namings and transitions across all systems with AR and BI
• Support project creation at kick-off and closure at go-live, including handover to Support
• Maintain project templates and manage partner PM access to OpenAir
• Set up ticket routing and automation for hybrid implementation/support handovers
• First-line response in #help-global-pmo, triaging tooling and system requests
• Guide requesters on PMO scope, escalation paths, and the right forms/portals
• Collaborate with AR, BI, Support, and Partner Success on multi-system issues
• Implement Jira automations to reduce manual work and contribute to the PMO automation roadmap
• Maintain process documentation and knowledge base articles as priorities evolve

Benefits

• Health Insurance, Occupational Health Services and Employee Assistance Programme
• Two paid charity days every year for volunteering
• Modern offices with free snacks, drinks and a warm welcome for dogs
• Two paid team days every year
• An annual bonus
• Hybrid, office and fully remote options (hybrid and office as standard)

• Demonstrated ability to maintain data integrity across multiple systems simultaneously
• Clear, professional written communication in English - able to guide stakeholders to the right process or resource efficiently
• Strong proficiency with Jira - project configuration, service desks, automation rules, and user/organization management preferred
• Adaptability and comfort working in an evolving environment - able to adjust priorities, learn new systems and process quickly, and translate changing organization needs into practical ways of working
• 2+ years of experience in a systems administration, PMO support, project coordination, or operations role
• Excellent attention to detail and a methodical approach to high-volume, process-driven work
• Service mindset: responsive, thorough, and committed to quality across a high volume of requests
• Experience with OpenAir or similar PSA/time-tracking platforms
• Experience with Claude, ChatGPT, or similar AI tools
• Experience in a global SaaS or professional services environment
• Familiarity with Smartsheet or comparable project tracking tools
• Exposure to Jira automation rules, advanced workflows, or Jira Service Management administration
• Comfort with process mapping and identifying automation opportunities in repetitive administrative workflows