Project Lead

Immersivesf; Greater London; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Collaborative environment

Flexible hours & remote

Job summary

iMMERSIVE is seeking a Project Lead to own end-to-end Salesforce projects and act as functional lead and project manager. You will coordinate delivery teams, manage resources and timelines, and document client requirements to ensure milestones are met.

Responsibilities include solution design with salesforce architects, leading training, mentoring others, supporting pre-sales, and travelling as needed. This role offers remote-friendly work and opportunities for growth.

Qualifications

• Salesforce Admin 201 certification and additional certification(s) preferred.
• 5+ years of end-to-end project management experience with strong organisation.
• Degree or strong experience in Salesforce implementation environment.

Responsibilities

• Act as functional lead and project manager, delivering on time.
• Take full ownership of projects from start to finish following iMMERSIVE's way of working.
• Manage resources, timelines and estimates to complete against budgets.
• Own backlog and ensure customer project requirements are documented.
• Coordinate with project teams to satisfy client needs.
• Monitor quality, expectations and conduct milestone reviews.
• Present in customer meetings and lead engagements on site as main contact.
• Design Salesforce solutions with delivery and technical teams.
• Lead training workshops for customers and internal staff.
• Build trusted relationships with customers from exec level to teams.
• Mentor and develop future talent within the team.
• Support pre-sales activities in scoping and identifying opportunities.
• Identify improvements to Customer Success strategies and implement them.
• Travel as required.

Skills

Salesforce Admin 201

Project management

Salesforce implementation

Agile

User stories

CPQ knowledge

Salesforce architecture

AppExchange partners

Sales Cloud

Service Cloud

Community Cloud

Education

Degree educated or strong Salesforce implementation experience

Job description

• Act as both functional lead and project manager
• Take full ownership of projects from beginning to end following the iMMERSIVE ‘way of working’
• Manage the resources assigned to the project, focusing on timelines, and estimates to complete against budgets
• Own backlog and ensure customer project requirements are correctly documented
• Coordinate with project teams (functional and technical) to ensure client needs are satisfied
• Monitor and manage quality, expectations and conduct reviews to ensure milestones are hit
• Presenting – Present in customer meetings, lead our engagements on site acting as the first line of contact with our customers
• Solution design – Own and lead designs, working with delivery and technical colleagues to transform client requirements into best practise Salesforce solutions
• Training – Lead training workshops
• Relationship management – Build trusted relationships with our customers from exec level to client teams and internal teams. Maintain frequent contact with your accounts to follow their satisfaction levels.
• Mentoring – Help grow future talent by coaching and providing development opportunities
• Growth – Support pre-sales activities in scoping and understanding future opportunities
• Process improvement – Identify possible improvements to our Customer Success strategies and implement them internally
• Travel – A willingness to travel as and when required

Project Lead Technical Skills

• Minimum: Salesforce Certified Admin 201 and one other
  • 5+ years project management experience end to end, with strong organisation skills
  • Degree educated or strong experience with Salesforce implementation environment
• Project management knowledge:
  • Agile project methodology experience
  • The ability to define user stories and scope projects
• Functionality knowledge:
  • Understanding of CPQ principles
• Understanding of Salesforce solution architecture principles and best practices
• Experience with 3 rd party delivery partners and AppExchange vendors is a plus e.g. Conga, Apptus, etc.

Nice to have

• Preferred – Sales Cloud, Service Cloud, Community Cloud but will accept others

Project Lead Business Skills

• Communication – excellent communication skills and interpersonal skills. Ability to facilitate workshops and conference calls with confidence. It’s important that you are confident and clear in your messaging both written and verbal
• Teamwork/Collaboration – team orientated with a ‘can do’ attitude, and experience supporting less experienced members
• Presentation Skills – excellent ability to share product expertise and business knowledge to audiences of all levels
• Problem Solving – excellent ability to anticipate problems and identify solutions
• Adaptable – excellent ability to adopt a flexible work style in changing circumstances and shift priorities when necessary
• Organisation – Highly organised and proactive with the ability to multitask and prioritise effectively
• Strong analytical skills – strong ability to collect and analyse information

What We Offer

• Competitive salary and benefits package
• Opportunities for professional growth and development
• A supportive and collaborative work environment
• Flexible work hours and remote work options.

iMMERSIVE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.