Project Forwarder

Divalentinecalver Recruitment Ltd; Hounslow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A specialist international logistics provider in the events and entertainment industry seeks a Project Forwarder to manage freight operations and provide exceptional customer service. The role includes securing bookings, preparing documentation, handling customs, and monitoring shipments. Ideal candidates will have a strong interest in the music, sport, and Film/TV sectors, alongside excellent communication skills and attention to detail. Join a dynamic team delivering projects effectively across various exciting events.

Qualifications

• Good experience with Freight and/or Logistics roles.
• Strong interest in the music, sport, and Film/TV industry.
• Ability to prioritize workload effectively.

Responsibilities

• Securing bookings with carriers.
• Preparing shipment documents.
• Handling customs clearance processes.
• Monitoring shipments and updating clients.
• Assisting with logistical aspects of tours.

Skills

Customer Service

Attention to Detail

Communication Skills

Freight Operations

Prioritization

Tools

Cargowise

Job description

An exciting opportunity for a Project Forwarder has arisen for our client a specialist international Logistics provider to the events and entertainment industry. As the Project Forwarder, your duties will involve providing a high level of customer service to multiple clients as well as dealing with all aspects of Freight Operations from start to finish.

Responsibilities

• Securing bookings with carriers (airlines, hauliers etc)
• Preparing shipment documents such as AWBs, BOLs etc
• Entering jobs into the Cargowise system in accordance with the guidelines
• Handling all aspects of customs clearance, including (but not limited to) arranging declarations in house or via a broker, carnet run, monitoring with carrier
• Monitoring shipments (post flight, delivery status, driver info, arrivals, clearance etc) and updating the client / account manager as required
• Ensuring job costs are kept up to date, and loaded into Cargowise as soon as possible
• Preparation of customs documents, ATA Carnets, COOs etc
• Reporting regularly to Manager at key stages of the project
• Assisting with organising and delivering logistical aspects of a tour / event
• Ensuring Warehouse and Project Manager are aware of any transport and warehousing requirements (e.g. freight builds for exports, goods inbound / outbound, import breakdowns, airline and client site collection / delivery etc)
• Liaising with overseas agents / other offices for movements into / out of their territories, for any assigned project
• Ensuring successful completion of each tour / event / project assigned to you
• Producing small transport / logistical budgets
• Negotiating costs with service providers
• Preparing and sending quotes to customers, when instructed
• Providing full customer support for any job / project assigned to you

Following and adhering to core company values.

The successful candidate will have good experience with Freight and / or Logistics roles and have a strong interest in the music / sport and Film / TV industry. A very high level of communication skills are required along with the ability to pay attention to detail and able to prioritise workload. This is a very interesting and varied role.