Project Engineer - Networking ( MSP )

Planet Recruitment; Newbury; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

Planet Recruitment is seeking a Project Engineer - Networking for Newbury and surrounding areas in a hybrid role. You will plan, deliver and support client technology solutions, combining project work with hands-on field engineering on-site and remotely.

You'll collaborate with the PMO, clients and the Service Desk, manage SOWs, track activities in Autotask, and install, configure, migrate and upgrade networks across Aruba, Cisco and UniFi gear.

Qualifications

• Independent worker with a proactive approach to project delivery.
• Experience with MSP environments and field engineering.
• Strong communication with clients and internal teams.
• Willingness to learn new technologies and adapt to projects.

Responsibilities

• Collaborate with PMO to ensure project delivery within scope, timelines and quality.
• Review and quality-check SOWs from a technical delivery perspective before start.
• Create SOWs for project delivery when needed to cover workload.
• Track project activities in Autotask and document milestones, risks and actions.
• Plan and deliver technical implementations on client sites and remotely.
• Diagnose and resolve complex technical issues and advise Service Desk.
• Perform proactive maintenance and improve resilience, security and performance.
• Maintain client documentation in IT Glue for smooth handovers.
• Uphold information security standards per ISMS and policies.
• Own onboarding and offboarding activities, ensuring secure transitions.
• Provide timely updates to clients and stakeholders in accessible language.
• Offer out-of-hours or standby support on a rota basis.

Skills

Independent worker

Strong communication

Willingness to learn

Education

MD-102 or equivalent certifications

CompTIA Network+ or equivalent

IT-related degree

Tools

Autotask

AEM

IT Glue

Windows Server

Azure

Intune

SharePoint Online

Azure AD

VMware vSphere

Job description

Position: Project Engineer - Networking

Location: Newbury & Surrounding areas ( Hybrid )

Salary: £50k

Primary Purpose

You will play a key role in the planning, delivery and ongoing support of client technology solutions. The role combines project implementation with hands‑on field engineering, working both on‑site and remotely to ensure client systems are deployed, maintained and supported to a high standard. You will work closely with the Project Management Office, clients and the Service Desk to understand requirements, deliver projects in line with agreed scope, resolve complex technical issues and ensure a smooth transition into ongoing support.

Responsibilities

• Collaborate with the PMO to ensure successful delivery of projects, meeting client requirements, agreed scope, timelines and quality standards, with consistent communication and alignment between stakeholders throughout the project lifecycle.
• Review and quality check Statements of Work (SOWs) from a technical delivery perspective before project commencement, validating that the proposed solution, scope, assumptions, dependencies, technical requirements, resource requirements and estimated effort are clear, accurate and deliverable. Identify and [sic] gaps, risks or ambiguities before work is scheduled or commenced.
• Complete Statements of Work (SOWs) for project delivery where required, providing additional support and resilience within the Professional Services function when there is a need to cover periods of holiday, workload pressure or other operational demands.
• Track all project activities in Autotask, following established procedures for project tracking, updates and reporting. Ensure milestones, tasks, risks, issues and actions are documented promptly to maintain clear visibility for the wider team.
• Plan and deliver technical implementations on client sites and remotely, including installation, configuration, migration, upgrade and remediation activity across supported technologies.
• Diagnose and resolve complex technical issues and provide technical assistance on client sites, acting as an escalation point and providing technical advice to Service Desk engineers where required.
• Complete proactive maintenance on client sites and identify opportunities to improve the resilience, security, performance and efficiency of client systems and services.
• Prepare, maintain and deliver comprehensive client documentation, ensuring technical details, configurations and system information are accurate and updated in IT Glue and shared with the Service Desk to support a smooth handover into ongoing support.
• Uphold the highest standards of information security by following company policies and procedures and supporting compliance with relevant industry regulation, data protection requirements and the company’s Information Security Management System (ISMS).
• Take ownership of technical activities within client onboarding and offboarding, ensuring systems, access, documentation and data are handled appropriately and transitions are completed efficiently and securely.
• Provide timely and professional updates to clients and internal stakeholders, setting clear expectations and communicating technical information in an accessible way.
• Provide out‑of‑hours or standby support to clients on a rota basis where required.

Experience

• Previous experience within a similar field‑based, project engineering or Professional Services role, ideally within an MSP environment.
• Ability to work unsupervised, independently and as part of a wider technical and project team.
• Strong all‑round knowledge of IT principles with a versatile approach to new technologies and demonstrable learning capability.
• Experience with PSA/RMM and documentation tools such as Autotask, AEM and IT Glue would be advantageous.
• Experience administering and supporting Microsoft Windows Server and Desktop environments.
• Experience with Microsoft 365, including email migrations, Intune deployment, Azure Information Protection, Azure AD Join, AD Connect, SharePoint Online, DLP and MDM.
• Experience with Microsoft Active Directory, Windows Server and related server roles (IIS/RDS/DFS/NPS).
• Experience with Microsoft Azure Active Directory, Azure IaaS and Azure Virtual Desktop.
• Experience with Microsoft Hyper‑V and/or VMware vSphere and vCentre.
• Experience configuring Multi‑Factor Authentication and Conditional Access for Microsoft 365 and related technologies.
• Experience with backup and DR technologies, including Datto.
• Experience with firewall technologies, including WatchGuard.
• Detailed knowledge of switching and routing, including VLANs and networking technologies such as TCP/IP, VPN, DHCP, DNS and SSL; experience with Aruba, Cisco and UniFi is advantageous.
• Experience building and supporting wireless networks.Ability to run, patch and terminate cabling to support installation of new hardware.
• IT‑related degree or relevant technical qualifications are desirable, including MD-102, CompTIA Network+ or equivalent certifications.INDIT

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.