Project Director

Major Players | B Corp™; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Major Players in the UK is seeking a Director of Projects & Client Services to lead the nationwide project management team, act as the main client escalation point, and shape processes and standards. You will oversee multiple concurrent projects, including on-site leadership from surveys to client sign-off, while partnering with the Board and Global CEO.

The role requires hands-on involvement on large projects, strong financial acumen, and a track record in retail production.

Qualifications

• Retail production experience is essential.
• Proven track record in leading teams.
• Strong P&L, budgeting and forecasting skills.
• Ability to establish and drive processes in a fast-paced environment.

Responsibilities

• Lead and develop the UK project management team, set standards and processes.
• Senior client liaison and escalation point, working with the Board and Global CEO.
• Own project financial performance end‑to‑end: budgeting, invoicing and reconciliation.
• Identify and mitigate risk, manage timelines and critical paths.
• Provide on-site leadership at surveys and installations and review progress with suppliers.

Skills

Team management

Client liaison

Financial acumen

Project leadership

Job description

Major Players are partnering with an independent, award-winning experiential design agency who specialise in luxury retail installations, window displays and in-store activations for some of the world's leading luxury retail, fashion and lifestyle brands.

They're now looking for a Director of Projects & Client Services to lead their UK project management team, owning all UK projects, acting as first point of escalation for clients, setting team standards and process, taking a hands-on role on their largest projects, joining pitches, and supporting the Creative Director on longer-lead work.

Responsibilities:

• Lead and develop the UK project management team: performance, mentoring, recruitment and succession planning, while setting the processes and standards the team works to.
• Act as senior client liaison and escalation point, reporting to the Board and collaborating day-to-day with the Global CEO; strengthen relationships and grow repeat business across 10+ concurrent projects.
• Own project financial performance end-to-end: budgeting, forecasting, profitability, quotations, invoicing and reconciliation, and interpret client briefs accurately for internal teams and suppliers.
• Identify and mitigate project risk, and own timelines and critical paths so projects deliver on time and to expectation.
• Visit our production facility regularly to review progress and support supplier negotiations, and provide on-site leadership at surveys and installations through to client sign-off.

Experience required:

• Previous experience working in retail production, window displays and window installations
• Proven team management experience
• Strong financial acumen (project P&L, budgeting, forecasting)
• Have the ability to set process and nurture a team through change in a fast-paced environment.

Hours: Full time

Salary: £70-90,000, dependent on experience

Office requirements: Hybrid working, 3 days per week in the office

Major Players are the UK's leading digital, marketing, and creative talent agency, and over the last 30 years we've consistently championed our people and communities. As a proud B Corp, we are committed to improving diversity, equity and inclusion within the industries we service, creating impactful and sustainable change for our partners, candidates and employees.

We offer equal opportunities to all candidates regardless of race, religion, gender, sexuality, disability, age, and other protected status as required by applicable law. For further information about our DE&I commitments, please visit: www.majorplayers.co.uk/diversity-equity-inclusion/