Project Coordinator / Scheduler

Stiltz Lifts; Kingswinford; On-site; GBP 29,000; Full time

Job summary

A leading company in home accessibility is seeking a Project Coordinator / Scheduler to join their team in Kingswinford. The role involves coordinating installations, ensuring customer satisfaction, and managing schedules effectively. Ideal candidates will have strong organizational skills and a passion for delivering exceptional customer experiences.

Benefits

25 days holiday + 8 statutory days + 1 extra day for your birthday

Pension scheme

Life assurance and critical illness cover

Company bonus scheme

Enhanced cash health plan

Health and wellbeing program

Cycle to Work scheme

Free on-site parking

Employee discounts

Comprehensive training and development

Qualifications

• Excellent customer service skills with a focus on building rapport and trust.
• Strong organizational and time management skills.
• Proficient IT skills, ideally with experience using CRM software and Microsoft Office.

Responsibilities

• Primary point of contact for customers throughout their homelift installation journey.
• Coordinate and schedule installations with customers and field-based installation teams.
• Monitor schedules and make real-time adjustments as needed.

Skills

Customer service

Organizational skills

Time management

Proficient IT skills

Geographical knowledge of the UK

Tools

CRM software

Microsoft Office

Job description

Project Coordinator / Scheduler based in Kingswinford, West Midlands - £29,000 per annum

Exciting new opportunity for a Project Coordinator / Scheduler to join our growing field operations scheduling team at Stiltz Head Office, Kingswinford, West Midlands!

Are you passionate about delivering exceptional customer experiences?

Do you have experience in scheduling within a fast-paced, field-based operations environment?

As a Project Coordinator at Stiltz Homelifts, you’ll play a vital role in ensuring the smooth and efficient installation of our award-winning Homelifts. You’ll work closely with both our customers and our skilled field-based installation teams, coordinating and scheduling installations to ensure the best possible customer journey from start to finish.

What You'll Do

1. You will be the primary point of contact for customers throughout their homelift installation journey.
2. Coordinate and schedule installations with customers and field-based installation teams to optimise efficiency and minimise disruptions.
3. Build good relationships with customers and resolve any issues or concerns promptly, ensuring customers are updated at every step of the installation process.
4. Monitor schedules and make real-time adjustments as needed, being responsive to changes by reallocating resources and amending schedules.

What You'll Need To Succeed

1. Excellent customer service skills with a focus on building rapport and trust.
2. Strong organisational and time management skills with the ability to adapt to changing priorities.
3. Proficient IT skills, ideally with experience using CRM software and Microsoft Office (Excel/Outlook).
4. Collaborative and proactive mindset.
5. Willingness to learn and grow within the role.
6. Good UK geographical knowledge, ideally with experience planning for nationwide field teams.
7. Self-motivated, with the ability to work well in a team or independently.

What We Offer

1. Competitive salary of approximately £29,000 per annum
2. 25 days holiday + 8 statutory days + 1 extra day for your birthday
3. Pension scheme
4. Life assurance and critical illness cover
5. Company bonus scheme
6. Enhanced cash health plan
7. Health and wellbeing program
8. Cycle to Work scheme
9. Free on-site parking
10. Employee discounts
11. Comprehensive training and development
12. A fantastic opportunity to join a supportive team within a successful and growing company

About Us

Stiltz Homelifts is revolutionising home accessibility, empowering people to live life to the fullest in their own homes. We design, manufacture, and install our industry-leading Stiltz Homelifts, restoring independence and bringing back the joy of mobility.

Our success is driven by our dedicated people, committed to ensuring our customers have a positive journey. Interested? Apply immediately!

No agencies please. We work with a carefully selected set of recruitment agencies and are not looking to expand our PSL. We do not accept unsolicited agency CVs and will not be responsible for any fees related to them.

Stiltz Limited is the sole supplier, manufacturer, and installer of the Stiltz lift—the most innovative, unique, and useful homelift on the market.