Project Coordinator

JR United Kingdom; Stroud; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a leading UK energy company in a pivotal role within the Customer Hub, where you will support government schemes and enhance customer experience through data processing and stakeholder management. This position offers varied tasks, opportunities for personal development, and contributions to sustainability goals, all within a hybrid working model.

Benefits

Healthcare

Life assurance

Pension contributions

Company discounts

25 days holiday plus bank holidays

Cycle to work scheme

Qualifications

• Experience with mass processing tasks and data uploads.
• Strong attention to detail and stakeholder facilitation skills.

Responsibilities

• Support delivery of government schemes like the Warm Home Discount.
• Identify opportunities for process improvements.
• Collaborate on new processes with the Operations Change Team.

Skills

Attention to detail

Stakeholder management

Process improvement

Adaptability to change

Tools

Salesforce

Junifer

Excel

Word

Job description

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This role offers a unique opportunity to engage in a variety of tasks across the Customer Hub, including supporting government schemes, managing work distribution, processing price changes, providing reporting updates, and system testing. You will gain exposure to senior stakeholders, allowing you to develop your technical and stakeholder management skills.

You will be key in delivering government schemes such as the Warm Home Discount and future initiatives like the Smart Export Tariff. Additionally, you'll handle regular processing tasks that ensure the Customer Hub operates smoothly and delivers a seamless customer experience.

Specific targets and KPIs aligned with the company vision will guide your personal development.

About the team

The Customer Hub manages nearly all customer interactions and support processes, from sales and billing to assistance when issues arise. It is the frontline for customer engagement.

You will be part of the Operations Change Team within the Customer Hub, responsible for implementing changes and providing insights across the department, including government schemes and operational improvements.

About You

You should have excellent attention to detail, with knowledge of Salesforce, Junifer, Excel, and Customer Hub processes. You should be proactive in process improvement and capable of driving these initiatives with team support. Comfort in communicating with senior stakeholders about projects and updates is essential.

What you will do

• Support delivery of projects and government schemes, such as the Warm Home Discount.
• Perform data processing and business readiness tasks for price changes.
• Upload data regularly to ensure seamless customer service, compliance, and performance.
• Identify opportunities for process improvements.
• Support customer health initiatives through mail and data cleansing activities.
• Collaborate with the Operations Change Team on new processes.
• Adapt to a fast-paced, evolving environment with ambitious plans.
• Deliver tasks on time and to specifications.
• Assist in testing new products and system updates like Junifer THOR upgrades and Salesforce updates.
• Build strong relationships across the Customer Hub and wider business.

Knowledge and skills

• Experience with mass processing tasks like file uploads, data loaders, and mail merges.
• Proficiency in Excel, Word, Salesforce, and Junifer.
• Adaptability to change.
• Stakeholder management and facilitation skills.
• Strong attention to detail.
• Experience with energy sector schemes is beneficial but not essential.

If you are interested but do not meet all requirements, we encourage you to apply. We value diverse backgrounds and experiences. Join us and contribute to Ecotricity’s green future.

About Us

What's in it for you

• Healthcare, life assurance, and pension contributions
• Hybrid working model
• Company discounts (shops, gyms, events)
• 25 days holiday plus bank holidays, with buy/sell options
• Cycle to work, carpooling, onsite parking

As part of our team, you will support our Group Environmental Policy and sustainability goals.

Flexibility statement

Due to the dynamic nature of our business, you may be asked to perform additional duties outside your original role to support our operations and your contribution in a changing environment.

Ecotricity is Britain’s greenest energy company. Since 1995, we have pioneered green electricity and continue to innovate with wind, solar, and green gas projects, turning bills into mills. We also lead in electric vehicle charging, sustainable sports initiatives, and green telecommunications, committed to building a greener Britain.

We are an equal opportunities employer committed to diversity and inclusion.