Project Coordinator

TN United Kingdom; Shoreham-by-Sea; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading tech provider seeks a Project Coordinator to support major clients by delivering high-quality project assistance. The role involves executing project plans, tracking progress, and managing customer relations to ensure exceptional service. Join a dynamic team and contribute to significant projects while enjoying generous holidays and social events.

Benefits

Generous Holidays

Paid volunteering days

Referral Rewards

Social Events

Qualifications

• Ability to manage multiple project requirements efficiently.
• Excellent telephone manner and customer service skills.

Responsibilities

• Execute project plans and ensure clear communication.
• Track project progress and manage individual site orders.
• Provide timely updates to in-house systems.

Skills

Customer service

Project coordination

Communication

Numeracy

Team collaboration

Job description

Social network you want to login/join with:

• Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
• Give Back: Enjoy paid volunteering days to support causes you care about.
• Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
• Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment.

About Us:

Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.

Job Purpose:

The Enterprise Delivery team provides tailored and sophisticated technical solutions for Focus Group's major clients, contributing significantly to the company's key revenue stream. As a member of this team, the Project Coordinator supports various prestigious customers by delivering professional and consistently high-quality project assistance to the project manager. Additionally, they manage their own assigned tasks within large-scale projects and individual orders.

Key Responsibilities:

• Execute the project plan alongside project managers, ensuring clear and regular communication alongside appropriate engagement of all necessary departments involved whilst continually ensuring an exceptional customer experience.
• Actively track project progress to ensure delivery as per the requirements and agreed timeline.
• Review feedback from customers and engineers (incl. surveys and job sheets) to ensure requirements are being met and that any scope or assumption changes are reported back to the account manager, project manager and customer for any necessary change agreements.
• Management of smaller, individual site orders as an extension of any given large scale rollout.
• Provide regular and timely updates to any in-house systems to ensure visibility of progress and workload and that project governance is being followed.
• Answer calls from engineers and suppliers within an appropriate time frame, answering queries and investigating issues as and when they arise, contributing to the overall project’s effectiveness.
• Track equipment orders and ensuring that the delivery was successful.

Skills & Experience:

• Focussed and committed to the role of project coordination with a demonstrable ability to take ownership and manage multiple project requirements of varying complexity in an efficient and controlled manner.
• Customer service driven with an excellent telephone manner.
• A demonstrable ability to follow process and build a reassuring rapport with customers, and colleagues as well as handle complaints in a professional manner.
• Accurate numeracy, written and data entry skills.
• An ability to deliver clear and articulate information to customers and colleagues adjusting language and detail to suit the audience, whether it is verbal or written.
• A detailed-oriented individual, who is able to estimate and prioritize effectively and meet deadlines.
• A real team player who collaborates with all members of the team, department and business, one who is willing to listen, as well as share knowledge, help understanding and develop ideas across the team. Above all to actively contribute to ensuring an efficient and cohesive team and departmental effort.

Don't worry if you don't meet every requirement—your passion and potential matter to us! If you’re excited about driving business growth and transforming how companies use technology, we want to hear from you.

At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help.