Programme Support Officer

Connect2Surrey; Woking; On-site; GBP 26,000 - 38,000; Full time

Job summary

Connect2Surrey is seeking a Programme Support Officer to provide programme support across Children's Social Care and CFLL Savings. You will assist Senior Programme Managers and Project Managers to keep governance, plans and reports on track, coordinating meetings and ensuring smooth information flow.

The role focuses on maintaining management information, logs, and highlight reports, while building relationships across the organisation and with suppliers.

Qualifications

• Excellent IT skills.
• Excellent written and oral communication skills with customers and stakeholders.
• High level administrative/organisational and analytical skills.
• Ability to manage a range of projects through to completion.
• Effective interpersonal, influencing and negotiation skills.
• Practical experience and understanding of business supporting service teams and/or providing support to the public.

Responsibilities

• Coordinate governance meetings, logistics, minute taking and actions logs.
• Maintain programme plans, resource management and engagement plans; ensure information is up to date.
• Prepare and manage programme-level highlight reports and management information.
• Support team meetings and workshops, arranging rooms/equipment and attendance lists.
• Liaise across the organisation and with suppliers to respond to queries and requests.
• Review and implement improvements to programme support processes and tools.

Skills

Excellent IT skills

Excellent written and oral comms

Administrative/organisational skills

Project management

Interpersonal/negotiation skills

Experience supporting service teams

Experience leading a team

Job description

The Programme Support Officer provides programme support to facilitate the efficient management of both Children's Social Care and Children, Families & Lifelong Learning (CFLL) Savings programmes. The Programme Support Officer provides support as required to the Senior Programme Managers or Programme Managers and Senior Project Managers or Project Managers to facilitate the efficient management of information and delivery at the programme level, for example governance meetings, maintenance of plans, programme highlight reports and issues, risks and change control logs. Key outputs include: Ensuring the effective organisation, preparation and maintenance of management information for the overall programme, e.g. programme plan, resource management plan, engagement plans, action logs. Coordinating programme-level governance meetings, managing the logistics, minute taking and managing actions logs. Managing the highlight reporting cycle for the Project, Programme Boards and Portfolio Office and coordinating the production of programme-level highlight reports, updates and management information as required. Supporting members of the programme team with all aspects of organisation and preparation of meetings and workshops, including arranging rooms and equipment, managing attendance lists, minute taking and providing other assistance as required. Liaising, communicating and building relationships across the organisation and with suppliers to respond to ad hoc queries and requests and also supporting and representing the team. Continuously reviewing and recommending improvements to the programme support processes and tools and supporting their implementation to ensure best practices are shared across the team.

The CFLL directorate's key priorities are to improve children's social care; transform services for children and young people with additional needs and disabilities; enable all age learning; deliver new models for emotional wellbeing and mental health services; and health/social care integration. The role sits within the Children's Social Care Transformation or CFLL Savings Team who will develop and maintain strong and effective relationships across departments, programme teams, customers and key external partners.

• Excellent IT skills.
• Excellent written and oral communication skills with the ability to build sound relationships with customers, adapting styles to different situations.
• High level administrative/organisational and analytical skills.
• Ability to manage a range of projects through to completion.
• Effective interpersonal, influencing and negotiation skills.
• Practical experience and understanding of business supporting service teams and/or providing support to the public (where appropriate).
• Experience of leading a team (where appropriate).

Connect2Surrey is a trading style of Surrey & Kent Commercial Services LLP - A joint venture between Surrey County Council & Commercial Services Kent Ltd. Connect2Surrey is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates