Programme Planning & Enablement Manager

Lloyds Banking Group; Birmingham; Presencial; GBP 90 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Up to 15% pension contribution

Annual performance bonus

Shares/Share schemes

Discounted shopping benefits

30 days holiday + bank holidays

Wellbeing initiatives

Parental leave policies

Resumo da oferta

Lloyds Banking Group is seeking a Programme Planning & Enablement Manager to lead the Project Management team within the Motor Resolutions function. You will shape how the programme plans, coordinates and delivers priorities, guiding planning and delivery of the motor redress scheme and complex regulatory change.

The role focuses on setting direction, standards and operating rhythm across workstreams, monitoring risks and dependencies, and transforming change into practical, balanced methods

Qualificações

• Leadership and people management experience
• Strategic planning and delivery leadership across a complex portfolio
• Ability to influence senior collaborators and craft executive papers
• Analytical judgement to interpret information and decide quickly
• Clear communication with diverse audiences and constructive challenge
• High standards for accuracy, governance and delivery
• Experience delivering in complex, high-profile regulatory settings
• Focus on customer and colleague outcomes in planning and delivery
• Experience in regulatory change, remediation or complaints environments

Responsabilidades

• Own the programme planning approach and coordinated plan, ensuring visibility of the critical path across workstreams
• Lead the project management team to meet regulatory obligations and maintain progress
• Oversee change impact and readiness across the programme and close capability gaps
• Build relationships with senior leaders across governance, risk, legal, tech and operations
• Provide clear, timely executive reporting and concise insights for governance forums
• Guide and develop the project management team and ensure accountable delivery
• Identify and manage risks, dependencies and issues with ownership and recovery actions
• Ensure governance and assurance processes produce accurate evidence for reviews
• Promote continuous improvement using data, feedback and AI opportunities

Conhecimentos

Leadership

Strategic planning

Stakeholder influence

Analytical thinking

Communication

Quality control

Complex delivery

Customer outcomes

Regulatory remediation

Descrição da oferta de emprego

Lloyds Banking Group is seeking a Programme Planning & Enablement Manager to lead the Project Management team supporting one of our key regulatory programmes. Working within Motor Resolutions, you will shape how the programme plans, coordinates and delivers its priorities, helping to achieve fair outcomes for customers and colleagues. This leadership role includes responsibility for the project management team, guiding the planning and delivery of the motor commission redress scheme and managing complex regulatory change. Direction, standards, and operating rhythm for the team are established, ensuring coordination across workstreams. Risks and dependencies are closely monitored, and change is transformed into practical, balanced methods that achieve the desired customer and colleague results., Lloyds Banking Group is seeking a Programme Planning & Enablement Manager to lead the Project Management team supporting one of our key regulatory programmes. Working within Motor Resolutions, you will shape how the programme plans, coordinates and delivers its priorities, helping to achieve fair outcomes for customers and colleagues. This leadership role includes responsibility for the project management team, guiding the planning and delivery of the motor commission redress scheme and managing complex regulatory change. Direction, standards, and operating rhythm for the team are established, ensuring coordination across workstreams. Risks and dependencies are closely monitored, and change is transformed into practical, balanced methods that achieve the desired customer and colleague results.

Responsibilities

• Strategic Planning & Direction: Own the programme planning approach and coordinated plan, translating strategic priorities into clear outcomes, achievements, and resource requirements. Maintain visibility of the critical path and promote alignment across workstreams.
• Delivery Leadership: Guide the project management team to meet challenging regulatory obligations, establishing clear priorities, tracking progress, and stepping in when delivery deviates from the plan.
• Change Impact & Readiness: Provide oversight of change impacts and readiness across the programme, ensuring gaps are understood, owned and addressed before implementation.
• Senior Collaborator Leadership: Build positive relationships with senior leaders and partners across programme management, change, risk, legal, technology, data and operations. Influence decisions, resolve competing priorities and provide constructive challenge where required.
• Executive Communications & Insight: Set the standard for clear, timely and audience-appropriate reporting. Translate complex delivery information into concise insight, options and recommendations for executive and governance forums.
• Lead, guide, and nurture the project management team, crafting clarity of accountability, building capability, and encouraging an inclusive, high-performing culture. Deploy resources flexibly in line with programme priorities.
• Risk, Dependency & Issue Management: Ensure material delivery risks, issues and dependencies are identified early, assessed consistently and raised with clear ownership, impact and recovery actions.
• Governance & Assurance: Take responsibility for the quality and consistency of planning and delivery governance. Ensure senior forums and regulatory reviews get accurate evidence, clear decisions, and a dependable view of programme confidence.
• Continuous Improvement & Innovation: Promote enhancements in planning, governance, reporting, and workflows by using data, feedback, and AI opportunities. Increase speed, quality, and efficiency while keeping suitable control., This is an exciting time to join Motor Resolutions and contribute to one of Lloyds Banking Group's key priorities. Motor Resolutions is Lloyds Banking Group's end-to-end motor finance remediation and customer outcomes function, bringing together strategy, development, data, technology, governance and operations to deliver regulatory commitments, fair customer outcomes and safe implementation of the Motor Finance Consumer Redress Programme.

Requirements

• Leadership & People Management: Proven experience of leading, mentoring, and developing project or delivery professionals, crafting clear accountability and sustaining high performance through change.
• Strategic Planning & Delivery: Strong programme planning and delivery leadership, with the ability to connect strategy, achievements, resources, dependencies and outcomes across a complex portfolio.
• Demonstrable experience of influencing senior collaborators and crafting high-quality Board and executive papers. Able to synthesise complex information, surface the key judgement and present clear options, recommendations and decisions.
• Analytical Judgement: Excellent discernment and problem-solving skills, with the ability to interpret conflicting information, anticipate delivery impacts, and make sound decisions quickly.
• Communication & Challenge: Confident and credible communicator who can simplify complexity, adapt to different audiences and challenge constructively to improve outcomes.
• Control & Quality Focus: Sets high standards for accuracy, evidence and delivery within the field, while maintaining pace and proportionate governance.
• Complex Delivery Experience: Extensive background in guiding delivery within intricate, high-profile settings, demonstrating a solid grasp of governance, assurance, and change lifecycles.
• Customer & Colleague Outcomes: Keeps customer and colleague outcomes central to planning and delivery decisions, ensuring change is practical, balanced and safely implemented.
• Regulatory & Remediation Experience: Proven experience of regulatory change, remediation or complaints environments.

Why Choose Motor Resolutions?

Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Benefits

We also offer a wide ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies