Programme Manager - Member, Customer and Technology

THE INSTITUTION OF ENGINEERING AND TECHNOLOGY; Stevenage; Hybrid; GBP 39,000 - 65,000; Full time

Job summary

The Institution of Engineering and Technology (IET) is seeking a Programme Manager to lead two major transformation programmes: Technology Firm Foundations and Member & Customer Experience. This role focuses on balancing technology, people and processes while driving measurable improvements for members and customers.

You will develop a clear programme vision, coordinate across multiple projects, and establish governance and controls. Hybrid working in Stevenage is available.

Qualifications

• Proven experience delivering complex transformation programmes across technology, people and processes.
• Strong stakeholder management and governance skills.
• Experience working in membership, volunteer-led or not-for-profit environments is advantageous.
• Ability to drive organisational change and benefits realisation.

Responsibilities

• Lead two strategically important transformation programmes: Technology Firm Foundations and Member & Customer Experience.
• Develop a programme vision, roadmap and delivery approach.
• Coordinate activity across interconnected projects and stakeholders.
• Establish governance, reporting and programme controls.
• Coach project leads and provide guidance to delivery teams.
• Present updates and insights to senior leaders and governance groups.
• Support organisational readiness and embedding new ways of working.

Skills

Programme management

Stakeholder management

Governance

Organisational change

Leadership

Education

PM qualification

Job description

Start of main content

Programme Manager - Member, Customer and Technology

Do you enjoy leading large-scale transformation programmes that bring together technology, people, processes and customer experience?

Can you create clarity across multiple priorities, while building strong relationships and momentum across an organisation?

Could you help shape the future experience of our members and customers, while modernising the technology foundations that support it?

Up to £65,000 plus bonus 2 Year Fixed Term Contract / Full Time Stevenage with Hybrid Working

At the IET, making our world a better place starts by creating a better place for our people.

At the IET you'll have more than just a job. Our work is exciting and challenging, connecting the people who solve the problems that matter. It means working with us has real meaning and impact, and you'll grow - professionally and personally - in ways you never thought possible.

We're also making significant investments in our people, including providing a modern, vibrant workplace and embracing hybrid working.

What you'll be doing

As our Programme Manager, you'll lead two strategically important transformation programmes that sit at the heart of the IET's future: Technology Firm Foundations and Member & Customer Experience.

These programmes are closely connected. One focuses on strengthening our technology foundations through platform simplification, modernisation, data, AI and automation. The other is focused on improving the experiences of our members and customers by creating simpler, more joined-up journeys across our services, systems and processes.

Working across both programmes, you'll bring a joined-up approach to planning, governance and delivery. You'll ensure priorities are aligned, dependencies are understood, and activity across multiple projects is coordinated to achieve the greatest organisational benefit. This is a broad transformation role that goes beyond technology delivery alone, bringing together people, processes, systems, service improvements and organisational change.

You'll work closely with project leads, subject matter experts, senior leaders, volunteers and governance groups to create a clear roadmap, maintain momentum and provide visibility of progress. You'll help teams navigate complexity, resolve challenges and ensure decisions are informed by a clear understanding of risks, opportunities and interdependencies.

A key part of the role will be building engagement and ownership across the organisation. You'll support colleagues through change, help embed new ways of working and ensure the benefits of transformation are realised over the long term. Along the way, you'll provide coaching and guidance to project leads, helping them deliver successfully while fostering a collaborative and accountable delivery culture.

What we hope you can bring to the role

We're looking for an experienced Programme Manager with a strong track record of delivering complex transformation programmes that span multiple projects, stakeholders and business functions. While you'll be comfortable leading technology-enabled change, we're not looking for someone focused solely on technology delivery. Instead, you'll understand how successful transformation brings together technology, processes, people and organisational change to create lasting impact.

You'll be confident operating in complex environments where priorities evolve, balancing strategic thinking with strong programme discipline. You'll know how to establish governance, manage risks and dependencies, and maintain focus on outcomes while bringing others with you on the journey.

Strong stakeholder management will be essential. You'll have experience building trusted relationships across different levels of an organisation, influencing decision-making and creating shared accountability for delivery. Experience supporting organisational change, service improvement or customer-focused transformation programmes will be particularly valuable.

Most importantly, you'll bring a collaborative, pragmatic and engaging approach, with the ability to create clarity, build confidence and help teams succeed through periods of significant change.

A little more about the role

• Lead the delivery of the Technology Firm Foundations and Member & Customer Experience programmes.
• Develop and maintain a clear programme vision, roadmap and delivery approach.
• Coordinate activity across multiple interconnected projects, workstreams and stakeholders.
• Establish effective governance, reporting and programme controls.
• Manage programme risks, issues, dependencies and resource planning.
• Build strong relationships with colleagues, volunteers, leaders and subject matter experts across the IET.
• Provide coaching, guidance and support to project leads and delivery teams.
• Present programme updates, recommendations and insights to senior leaders, Trustees and governance groups.
• Support organisational readiness, adoption and the embedding of new ways of working.
• Ensure programme outcomes deliver measurable benefits for members, customers and the wider organisation.

A little more about what we’re looking for

• Proven experience delivering complex transformation programmes involving multiple interdependent projects.
• Experience leading broad organisational change, not solely technology implementation programmes.
• Strong programme planning, governance, reporting and delivery skills.
• Ability to bring structure, clarity and focus to complex environments with competing priorities.
• Experience managing programme risks, issues, dependencies and stakeholder expectations.
• Confidence engaging and influencing stakeholders at all levels, including senior leaders and governance groups.
• Ability to coach, mentor and support project managers and project leads.
• Understanding of organisational change and change management approaches.
• Relevant programme, project or portfolio management qualification, with experience of Agile, Waterfall or Hybrid delivery methodologies.
• Experience working within a membership, volunteer-led or not-for-profit organisation would be advantageous.
• Excellent communication, relationship-building and influencing skills.

We’d love to get to know you

Is Imposter syndrome creeping in? Don't worry - we'd rather hear from you this time than not hear from you at all!

Download the full job description for a little more information about the role; but also, keep in mind that we're open to discussing flexible ways of working, including reduced hours and working in an agile way, supported by a hybrid working framework that allows you to find the best place to do your best work.

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What if you could be you?

The IET is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.