Programme Manager - Generative AI

Undisclosed; Greater London; On-site; GBP 120,000 - 190,000; Full time

Job summary

Undisclosed, a top-tier global banking organisation, seeks an experienced Programme Manager to lead Generative AI initiatives across multiple business and technology functions in London. You will own end-to-end delivery, governance, and benefits realisation for one or more AI programmes.

With 18+ years in programme delivery, you will manage senior stakeholders, navigate ambiguity, and drive measurable business outcomes in a complex financial services environment.

Qualifications

• 18+ years of programme and project delivery experience.
• Proven track record delivering Generative AI, Advanced Analytics or digital transformation initiatives.
• Experience across retail banking domains and global delivery teams.

Responsibilities

• Lead end-to-end delivery of multiple Generative AI programmes and projects.
• Develop and maintain programme plans with milestones, budgets, and benefits.
• Coordinate cross-functional teams across business, technology, risk, compliance, and operations.
• Identify, manage, and mitigate risks, issues, and dependencies.
• Ensure governance, regulatory, security, and risk management requirements.
• Provide executive reporting on status, risks, and outcomes.
• Build strong stakeholder and partner relationships to enable change.
• Support effective change adoption and benefits realisation.
• Drive continuous improvement in delivery models and ways of working.
• Manage change control processes and approvals as needed.
• Promote delivery excellence and robust governance throughout execution.

Skills

Programme delivery

Stakeholder management

Leadership

Agile delivery

Change management

Executive reporting

Decision making

Risk & dependency management

Education

MBA

PM certifications (PMP / MSP / PRINCE2 / SAFe)

Tools

Clarity

Jira

Confluence

MS Project

Job description

Location: London

Overview

Our client, a top-tier global banking organisation, is seeking an experienced Programme Manager to lead the delivery of strategic Generative AI initiatives across multiple business and technology functions.

This is a high-profile role responsible for the end-to-end planning, governance, and successful delivery of one or more AI programmes. Working closely with senior stakeholders, Programme Directors, and cross-functional teams, you will drive the deployment of AI solutions at scale while ensuring alignment with the organisation's wider transformation objectives.

The successful candidate will be a seasoned programme delivery professional with a proven track record of leading large-scale transformation initiatives, ideally within financial services. You will be comfortable operating in complex environments, managing senior stakeholder relationships, navigating ambiguity, and ensuring measurable business outcomes are achieved.

Key Responsibilities

• Lead the end-to-end delivery of multiple Generative AI programmes and projects.
• Develop and maintain programme plans, ensuring delivery milestones, budgets, resources, and benefits are effectively managed.
• Coordinate cross-functional teams across business, technology, risk, compliance, and operations.
• Identify, manage, and mitigate programme risks, issues, and dependencies throughout the project lifecycle.
• Ensure adherence to AI governance, regulatory, security, and risk management requirements.
• Provide clear and concise executive-level reporting on programme status, risks, and outcomes.
• Build strong relationships with stakeholders and delivery partners to drive alignment and successful change implementation.
• Support effective change adoption to ensure successful business engagement and benefits realisation.
• Drive continuous improvement across programme delivery models and ways of working.
• Manage change control processes, ensuring impacts are assessed and approvals are obtained where required.
• Promote delivery excellence, project quality, and robust governance throughout programme execution.

Leadership & Stakeholder Management

• Influence and engage senior stakeholders across business and technology functions.
• Foster collaboration across global teams and business units.
• Build consensus amongst diverse stakeholder groups and effectively manage competing priorities.
• Facilitate open, transparent communication and resolve conflicts where required.
• Support strategic decision-making through analysis, insight, and informed recommendations.
• Ensure alignment between programme objectives and wider business transformation goals.

Required Experience

• 18+ years of programme and project delivery experience.
• Extensive experience leading large-scale business transformation programmes within complex organisations.
• Proven experience delivering Generative AI, Advanced Analytics, Digital Transformation, or emerging technology initiatives.
• Strong understanding of at least two to three retail banking domains, including:
• Lending
• Digital Banking
• Payments
• Wealth Management
• Customer Channels
• Regulatory & Compliance
• Experience delivering programmes across multiple countries, regions, and global teams.
• Strong understanding of Agile delivery methodologies and modern transformation practices.
• Demonstrable experience taking technology solutions from proof of concept through to production and enterprise-wide adoption.
• Excellent communication, influencing, leadership, and stakeholder management skills.
• Strong analytical and problem-solving capabilities with the ability to make effective decisions in complex environments.
• End-to-end programme management and governance.
• Digital and business transformation delivery.
• Budget, resource, risk, and dependency management.
• Change management and adoption.
• Senior stakeholder engagement and executive reporting.
• Agile, Hybrid, and traditional project delivery methodologies.
• Experience using project management tools such as:
• Clarity
• Jira
• Confluence
• MS Project

Qualifications & Certifications

• MBA from a leading business school preferred.
• PMP, MSP, P3O, MOP, PRINCE2, SAFe, AgilePM, or equivalent project management certifications highly desirable.
• Strong understanding of enterprise transformation frameworks and delivery governance.