Programme Manager (Contract)

ZipRecruiter; London; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

A leading company in financial technology is seeking a Programme Manager to oversee client contract implementations. This role involves managing multiple large-scale programmes, ensuring delivery best practices, and collaborating effectively with internal teams and external stakeholders. Ideal candidates should possess proven project management experience within the fintech sector, utilizing varied methodologies to deliver exceptional results. Join a dynamic team committed to innovative banking technology solutions and empowering partner relationships.

Qualifications

• Proven experience in complex customer contract implementations.
• Comfortable applying multiple delivery methodologies.
• Strong understanding of information systems in financial services.

Responsibilities

• Lead and manage the implementation of client contracts.
• Ensure robust project documentation and governance adherence.
• Develop detailed project plans for proactive decision-making.

Skills

Project Management

Stakeholder Management

Negotiation

Communication

Agile Methodology

Waterfall Methodology

Financial Services Knowledge

Tools

Microsoft Outlook

Microsoft Teams

Microsoft Project

Microsoft Visio

Microsoft Word

Microsoft Excel

Confluence

PowerPoint

Job description

Job Description

Role: Programme Manager - Contract

Location: London (Oxford Circus)

Hybrid: 1-2 days per week in the office

About Monument Technology Limited

In building its core UK banking business, Monument has developed an open, scalable, cloud and world-leading banking technology platform, the third pillar of the Banks’ strategy, which has allowed it to make significant inroads fast into the asset-rich, time-poor, and under-served mass-affluent market. The platform was designed from the start to be modular, flexible and extendable into other banking products and channels which also makes it easy to power other banks and to travel globally.

Monument has received significant inbound interest from local and legacy players worldwide to licence its technology on a “Software-as-a-Service” (SaaS) basis and has established a subsidiary business, Monument Technology Limited to take advantage of the opportunity and to unlock the value in our platform through licencing and partnerships around the world.

Monument Technology provides everything needed to build and run a bank with an open, configurable, end-to-end, banking platform as a service which uses best-in-class components to empower small and medium-sized banks around the world to thrive in the digital . Our plug-and-play model eliminates the risk and complexity of legacy software, enabling our clients to rapidly deploy, scale and innovate at a fraction of the cost. From customised front end mobile apps and online banking portals, through core banking and CRM to the general ledger and a data lake, the platform can be consumed in whole (“Bank-in-a-Box”) or in part, as required.

Our technology stack has gained positive attention from multiple players globally and over the past 12 months we have engaged and continue to engage in meaningful discussions and over the coming months, we will prioritise empowering businesses in the UK and Neo Banks globally to revitalise their existing technology stacks and to develop innovative new platforms.

Our dynamic integration frame and architecture allows the platform to scale globally with many components adaptable to other geographies.

About the Role

As a Programme Manager (Lead) at Monument Technology Ltd (MTL), you will oversee the implementation of a portfolio of client contracts. This includes managing concurrent, large-scale programmes alongside smaller projects and workstreams.

You will work cross-functionally, from early engagement with the Commercial team to support bids and define delivery models, through to programme initiation, execution, and handover to Business-as-Usual (BAU) operations. Delivery approaches may vary, so adaptability across methodologies is essential.

You will lead teams within a matrix structure, collaborating with internal MTL colleagues, external partners, and client stakeholders. The role includes full accountability for governance, reporting, financial tracking, and successful delivery outcomes.

A key element of this role is to contribute to the standardisation of our delivery model, promoting repeatable, scalable best practices across all implementations.

Key Responsibilities

• Lead the end-to-end implementation of client contracts, from scope definition and resourcing to cost modelling and timeline planning.
• Ensure the creation and maintenance of robust project documentation, aligned to governance and approval processes.
• Develop and maintain detailed project plans (e.g., in Microsoft Project), providing a portfolio-wide view to support proactive decision-making.
• Produce and present clear, actionable management reports for both internal and client stakeholders.
• Manage projects in line with contractual agreements, applying rigorous change control procedures.
• Facilitate and lead stakeholder meetings, workshops, and presentations.
• Foster strong collaborative relationships with internal and external stakeholders, including third-party suppliers (some offshore).
• Embed the MTL Implementation Framework, ensuring delivery lifecycle adherence and timely production of required artefacts.
• Lead by example — mentor and coach team members while managing day-to-day delivery activities.

What You’ll Bring

• Proven experience leading programmes involving complex customer contract implementations in a technology or fintech environment within the financial services sector.
• Ability to apply and flex between multiple delivery methodologies (e.g., Agile, Waterfall) across different phases.
• Experience working in fast-paced environments with competing priorities and multiple stakeholders.
• Strong understanding of information systems and delivery processes across financial services or related sectors.
• Demonstrated success delivering customer programmes end-to-end, with measurable impact.
• Excellent interpersonal, communication, and negotiation skills.
• Comfortable managing your own workload and supporting team delivery under pressure.
• Familiarity with service management frameworks and ITIL principles (desirable).
• Proficiency in key tools: Microsoft Outlook, Teams, Project, Visio, Word, Excel, Confluence and PowerPoint.

OUR CULTURE AND VALUES

Our culture and values align with our mission to truly understand and offer exceptional service to our customers.

The Monument Technology team are all here because we are passionate about building so much more than a bank and so much more than a technology company.

We will be known for our integrity, attentiveness, sense of community and innovation. We build strong relationships through trust and a keen eye for detail. Our commitment and collaboration deliver an attentive and outstanding service offering. All combined with our community, both internal and external, our approach to and our pursuit for innovation, we will help our customers and colleagues to do more and be more.