Programme Manager, 12-month contract

Duke Corporate Education; Greater London; On-site; GBP 45,000 - 70,000; Full time

Job summary

Duke Corporate Education in the United Kingdom seeks a Programme Manager to lead flawless virtual, face-to-face and blended client programme deliveries. You will own end-to-end execution, including plans, budgets and invoicing, collaborating with the Project Director on contracting and material design.

You will coordinate on-site logistics, coordinate with digital learning teams for virtual platforms, and manage post-programme evaluation and communications.

Qualifications

• Bachelor’s degree (or equivalent) required.
• Experience with professional education; event coordination and learning management systems preferred.
• Experience working with remote/virtual teams.
• Proficiency with Microsoft Outlook, Word, PowerPoint, Excel and the web; graphic design experience preferred.
• Frequent travel domestically and internationally 50-75%.

Responsibilities

• Own end-to-end execution of client programme delivery, including plans and budgets.
• Drive critical delivery elements and manage contracting with the Project Director.
• Coordinate design meetings for delivery logistics and learning materials.
• Manage on-site logistics including hotels and classroom setup.
• Support virtual delivery platforms and blended programmes with client guidelines.
• Provide content support for learning journeys and communications.
• Lead CRM activities with clients, faculty, vendors and venues.
• Oversee budgeting, invoicing and expense documentation.
• Contribute to post-programme evaluation and debriefs.
• Maintain knowledge management and share best practices within the team.

Education

Bachelor's degree or equivalent

Tools

MS Office (Outlook, Word, PowerPoint, Excel)

LMS experience

Job description

The Programme Manager is responsible for managing and executing flawless virtual, face-to-face and blended deliveries of client Programmes.

Essential Duties and Responsibilities:

Owns the end-to-end execution of client Programme delivery:

• Co-creating and managing project plans, budgets and invoicing schedule
• Driving critical delivery elements of the work plan
• Partnering with the Project Director to manage the contracting process
• Owning the planning for all Programme delivery materials including mailings, participant materials, Dialog and method or experience needs
• Coordinating and participating in design meetings to discuss delivery logistics and offering design ideas for learning environments, materials and the use of technology for virtual experiences
• Coordinates all communications and logistics during Programme delivery
• Owning the post Programme evaluation and debriefing processes
• Manages learning and organizational effectiveness projects that may be large, complex, medium to high risk, or highly visible

Supports execution of on-site delivery Programmes:

• Owning the planning for on-site delivery aspects to include hotel/conference center logistics, on-site material and method needs and classroom set-up/requirements

Supports virtual delivery (and blended) Programmes:

• Sourcing from the client standards and guidelines for virtual delivery platform such as: brand standards and guidelines (including primary, secondary and tertiary colors with hex codes); high resolution color and black & white logo files; high resolution artwork for collection, path, activity and event headers/tiles; custom font files
• Liaises with client, client team, graphic designer and digital learning team on graphic design brief, artwork updates and visual (look/feel) changes
• Provides digital team with event details: date, time, URL, educator, additional resources/files to be included in project calendar invitation
• Provides content support for learning journey to include: educator content, descriptions, pictures, videos, hyperlinks, etc.
• Completes the user import spreadsheet to digital learning group for upload
• Provides draft communications such as: Welcome Letter, Enrollment
• Manages event attendance in platform and grants learner credit(s)

Provides client relationship management (CRM):

• Builds relationships with client, participants, faculty, suppliers, vendors and venues
• Understands the client’s basic business, curious about business challenges and trends
• Identifies potential risks and challenges with client relationships and projects, as well as wider opportunities and needs the client has
• Observes and listens for concerns and questions during the delivery, takes actionwhen appropriate and communicates to project team
• Coordinates with on-sight client delivery person when not attending Programmedelivery ensuring a smooth transition

Supports the project budgeting process:

• Managing Programme delivery related contracts, and when appropriate faculty contracts
• Manages materials and venue to budget
• Owns Programme delivery budget and financials
• Documents all Programme delivery expenses
• Reviews with finance all billing information to ensuring Programme expense accuracy

Implements the evaluation process designed by the team:

• Reviews evaluations preparing summary reports for the project team, faculty and client
• Contributes insights to Programme debrief meetings regarding participant reaction, logistical challenges and recommended changes to address them
• Makes suggestions for Programme improvement concerning social events and experiential activities
• Partners on design efforts on special assignments related to Programme delivery, such as in-market emersions
• Seeks out opportunities to learn Duke CE design philosophies and participates in developing elements of detailed design.
• Familiar with key Duke CE designs

Owns knowledge management related to Programme delivery materials:

• Maintains Programme delivery documents in agreed location
• Updates documents as necessary
• During Programme deliveries, listens for opportunities to extend Duke CE work
• Offers suggestions and shares opportunities with internal client team
• Takes part in and contributes to internal business development and design meetings; joins business development teams on meetings

Shares best practices and lessons learned within the Programme Manager community to improve the collective community intelligence; seeks to learn from experience and share learnings with others.

Performs other job-related duties and responsibilities as may be assigned or required.

Position Knowledge, Skills and Abilities Required:

Project Management Skills

• Priorities, organize and manage multiple tasks independently
• Anticipates needs; takes proactive approach to work
• Strong attention to details; focused on quality
• Ability to coordinate and organize meeting and/or special events.

Client Relationship Management

• Ability to establish professional and personal credibility with colleagues, clients, faculty and venders; owns relationships
• Ability to “think outside the box” offering ideas or suggestions with confidence.
• Strong interpersonal and communication skills
• Relates well to all kinds of people inside and outside of the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact
• Understand budgeting process and systems
• Curious about client business and industry
• Curious about client business, market and culture

Education and Experience Requirements:

• Bachelor’s degree (or equivalent) required with at least 2 years’ experience working in a customer/ client facing role.
• Experience with professional education; event coordination and learning management systems preferred
• Experience working with remote/virtual teams
• Proficiency with Microsoft Outlook, Word, PowerPoint, Excel and the web; experience with graphic design preferred
• Requires frequent travel domestically and internationally 50-75%