Programme Lead, Business Transformation

Chartered Insurance Institute Group; Greater London; On-site; GBP 80,000 - 90,000; Full time

Job summary

The Chartered Insurance Institute Group in London is seeking a Programme Lead for Business Transformation on an 18-month fixed-term contract. You will drive strategic transformation initiatives, bridging digital delivery and business operations to deliver measurable improvements.

You will redesign processes, enhance customer and colleague experiences, support CRM and digital initiatives, oversee governance and risk, and steer programs from strategy through to benefits realisation, ensuring

Responsibilities

• Lead complex change programmes across people, processes, systems and data.
• Bridge digital delivery teams with business operations to deliver initiatives.
• Redesign end-to-end processes to improve customer and colleague experiences.
• Champion governance, risk management and sustainable ways of working.
• Ensure benefits realisation and on-time delivery within budget.

Job description

Programme Lead - Business Transformation (18 Month Fixed Term Contract)

Hybrid, London - City

Full time, Fixed Term

Salary: £ 80,000 - £90,000

Your Role

As Business Transformation Project Lead, you will drive strategic transformation initiatives that deliver meaningful business outcomes, improved services, and operational efficiency.
Acting as the bridge between digital delivery teams and business operations, you will lead complex change programmes across people, processes, systems, and data, ensuring successful delivery aligned to organisational objectives.
Working closely with stakeholders across the business, you will redesign and optimise end-to-end processes, enhance customer and colleague experiences, and support the delivery of modern CRM and digital transformation initiatives.
You will champion continuous improvement, ensure strong governance and risk management, and embed sustainable ways of working that deliver measurable benefits.
You will provide leadership across all stages of transformation, from shaping strategy and prioritising delivery through to system implementation, data migration, user adoption, training, and benefits realisation. Success in this role will be defined by high stakeholder engagement, improved business processes, strong user adoption, and the delivery of transformation programmes on time, within budget, and to agreed quality standards.

You

• You are an experienced transformation leader who can turn strategic goals into practical, business-focused improvements across people, processes, systems, and data.
• You thrive in complex environments, bringing together stakeholders from across the organisation to drive change, build alignment, and deliver lasting results.
• You have a passion for simplifying and optimising processes, using data, technology, and continuous improvement approaches to enhance efficiency and service delivery.
• You combine strong programme leadership with a hands-on understanding of CRM, business process transformation, and the successful adoption of new ways of working.
• You are confident leading large-scale change initiatives, balancing governance, risk management, and delivery excellence while maintaining a focus on user experience and business value.
• You are motivated by measurable outcomes, using insight, collaboration, and innovation to deliver sustainable improvements that support organisational success.

Interview Process

We understand that taking time to prepare for and to attend interviews is a big commitment and want the process to be as transparent as possible.

You Can Expect The Following Process From Us

• A short, introductory phone call from our Talent Acquisition Advisor.
• A formal 2 Stage Teams interview with the leadership representatives of the Business Solutions & People & Culture Teams.

Application Deadline

We will review applications on a rolling basis, and the position will close once we have secured a shortlist.

We are an inclusive employer and welcome applications from all backgrounds. If you require any reasonable adjustments during the recruitment process, please let us know. We are committed to ensuring all candidates have equal access and opportunity, in line with the Equality Act 2010.

Please note: At the CII, we work with a carefully selected Preferred Supplier List (PSL) for recruitment. We do not accept speculative CVs and kindly request that agency recruiters do not contact our managers directly, to ensure a consistent and properly coordinated recruitment process.

If you are interested in working with us in the future, please contact [e-mail]. We review our PSL at set intervals and are happy to retain details for consideration when opportunities arise.

Agencies who do not follow this process will be excluded from any future opportunities to work with us, including PSL reviews