Programme Manager

Marcus Donald People Limited; Greater London; Hybrid; GBP 75,000 - 115,000; Full time

Benefits offered by this job

Hybrid working model

Pension contribution

Private healthcare

Performance-related bonus

Professional development & certs

Job summary

Marcus Donald People Limited is seeking an experienced Programme Manager to lead complex technology programmes for enterprise clients from London. The role involves taking ownership of large-scale client programmes, governance, budgets, risk management, and ensuring delivery on time and within budget in a hybrid London setting.

You will work with executive stakeholders, PMO teams, and delivery leads to achieve measurable business outcomes and high client satisfaction.

Qualifications

• 8-10+ years in project/programme management.
• At least 5 years at Programme Manager level.
• Experience delivering £1m+ technology transformation programmes.
• Background in Managed Services, IT Services, Systems Integration, or Enterprise Tech.

Responsibilities

• Lead end-to-end delivery of complex technology and transformation programmes.
• Manage multiple interdependent projects and diverse teams.
• Define scope, milestones, and success criteria with clients and senior stakeholders.
• Develop budgets, forecasts, resource plans, and delivery schedules.
• Establish governance, reporting frameworks, and steering committees.
• Mitigate risks, issues, dependencies, and change controls.
• Coordinate internal teams, vendors, and client stakeholders.
• Drive communication and stakeholder engagement at all levels.

Skills

Stakeholder management

Leadership

Communication

Problem solving

Education

Bachelor’s degree in Business/IT/Engineering

MBA (Desirable)

Tools

Project management tools

Job description

Programme Manager | Managed Services Provider

Location: London / Hybrid (weekly client and office visits)

Salary: £75,000 - £115,000 + Bonus + Benefits

Type: Permanent, Full-Time

About the Opportunity Our client is a leading Managed Services Provider (MSP) delivering complex infrastructure, cloud, network, security, and digital transformation programmes to enterprise and financial services customers across the UK and internationally. Due to continued growth, they are seeking an experienced Programme Manager to lead the delivery of high-value, multi-workstream technology programmes. This is a strategic leadership role for a commercially astute programme professional who thrives in customer-facing environments and has a proven track record of delivering complex technology and transformation initiatives within managed services, systems integration, or enterprise IT environments.

The Role

As Programme Manager, you will take ownership of large-scale client programmes, ensuring successful delivery across multiple projects, stakeholders, suppliers, and technical teams. You will be responsible for governance, financial management, risk mitigation, and client satisfaction while driving measurable business outcomes. Working closely with executive stakeholders, PMO teams, technical architects, and delivery leads, you will ensure programmes are delivered on time, within budget, and aligned to customer objectives.

Key Responsibilities

• Lead the end-to-end delivery of complex technology and transformation programmes
• Manage multiple interdependent projects simultaneously across diverse technology domains
• Define programme scope, objectives, milestones, and success criteria with clients and senior stakeholders
• Develop and manage programme budgets, forecasts, resource plans, and delivery schedules
• Establish programme governance, reporting frameworks, and executive steering committees
• Identify and proactively manage programme risks, issues, dependencies, and change controls
• Coordinate internal technical teams, third-party vendors, and customer stakeholders
• Drive effective communication and stakeholder engagement at all organisational levels
• Ensure delivery excellence, commercial performance, and customer satisfaction
• Support continuous improvement initiatives and delivery best practices across the PMO
• Mentor Project Managers and contribute to the development of delivery capability within the business

About You

You'll be an experienced Programme Manager with strong leadership skills and a proven ability to manage large-scale technology programmes in complex customer environments.

Essential Experience

• 8-10+ years of project and programme management experience
• At least 5 years operating at Programme Manager level
• Experience delivering technology transformation programmes valued at £1m+
• Strong background within Managed Services, IT Services, Systems Integration, Consulting, or Enterprise Technology environments
• Experience delivering infrastructure and technology projects across:
  • Cloud Services
  • Network Transformation
  • Cyber Security
  • Data Centre & Hosting
  • End User Services
  • Software & Application Delivery
• Experience managing multi-disciplinary technical teams and external suppliers
• Strong financial management and programme governance experience
• Proven ability to work within matrix and global delivery organisations
• Experience delivering programmes using Agile, Waterfall, and Hybrid methodologies

Highly Desirable

• Financial Services sector experience
• Experience working with technologies from vendors such as Cisco, Juniper, Arista, Fortinet, Palo Alto Networks and Microsoft
• Experience within large outsourcing or managed services environments
• Strong change management and organisational transformation expertise

Qualifications

Essential

• Degree qualified in Business, IT, Engineering, Project Management, or related discipline
• Professional certification such as:
  • MSP
  • PRINCE2 Practitioner
  • PMP
  • Agile certifications

Desirable

• MBA or equivalent postgraduate qualification

What You'll Need to Succeed

• Strategic mindset with strong commercial awareness
• Exceptional stakeholder and client management skills
• Strong leadership and influencing capability
• Excellent communication and presentation skills
• Ability to perform under pressure and manage competing priorities
• Analytical approach with strong problem-solving abilities

What's on Offer

• Salary of £75,000 - £115,000
• Performance-related bonus
• Hybrid working model
• Pension contribution
• Private healthcare
• Professional development and certifications
• Opportunity to lead major enterprise transformation programmes for high-profile clients
• Clear progression into Delivery Director or Head of Programme roles

If you're an experienced Programme Manager looking to join a growing Managed Services Provider delivering complex technology programmes for enterprise customers, we'd love to hear from you. This is an excellent opportunity to take ownership of high-impact strategic initiatives while advancing your career in a dynamic and fast-growing organisation.