Programme Coordinator

Reed; East Midlands; On-site; GBP 31,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave (pro-rata for PT)

Reed Pension Scheme

Leadership training opportunities

Personal & Professional Development

Bi-annual pay reviews

More benefits on Reed site

Job summary

Reed in Partnership seeks a Programme Co-ordinator to drive contract delivery with strong stakeholder engagement, QA processes and compliance oversight. You will coordinate across operational teams, partners and support functions to ensure accurate, timely services and robust audit trails.

The role offers a generous base salary (£31,000 to £35,000, full-time, pro-rata for part-time) with flexible working options and development opportunities within the Employability division.

Qualifications

• Experience in a contract-driven, target-focused environment.
• Experience in stakeholder engagement and partnership working.
• Experience in administrative coordination and management information reporting.
• Experience in quality assurance, compliance monitoring or audit activities.
• Experience maintaining accurate records and database systems.
• Strong knowledge of Microsoft Office applications, particularly Excel.
• A minimum of two A-Levels or an equivalent Level three Diploma.
• GCSE English Language at a minimum of Grade B (or equivalent Level two qualification). OR achievement of a Level two in Literacy Assessment at interview stage.

Responsibilities

• Take ownership: maintain accurate participant, stakeholder and programme records; monitor activity; produce and analyse management information; coordinate actions from audits and reviews; maintain documentation.
• Work with partners and stakeholders: develop relationships with local stakeholders and referral partners; respond to enquiries; coordinate stakeholder meetings and events; identify referral opportunities and partnership initiatives; collaborate with teams to address gaps in local provision.
• Being fair, open, and honest: undertake quality assurance reviews; identify trends and risks; provide feedback for service improvement; support quality improvement actions; maintain audit trails; assist for commissioner audits and inspections.

Skills

Stakeholder engagement

Continuous improvement

Quality assurance

Administrative coordination

Microsoft Excel

Education

Two A-Levels or Level 3 Diploma

GCSE English Language (Grade B)

Tools

Microsoft Office Suite

Job description

Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.

Pay Range

£31,000 to £35,000

Working Hours/Pattern:

Full-time, although we would be happy to consider applicants who are looking to work on a part-time basis. If you would like to explore this further, please discuss this with the talent partner for this role. Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements.

Job Description

Are you passionate about maintaining compliance and following processes?

Do you want a role where you can utilise your key skills in stakeholder engagement and continuous improvement of programme processes?

Then consider the role of Employment Adviser at Reed in Partnership!

Please note, internal applications for this role close on 09/10/2026.

Who we are:

Reed in Partnership’s Employability Division aims to positively transform lives by helping individuals who are unemployed, economically inactive, or facing challenges such as health conditions, disabilities, or caring responsibilities to find sustainable employment. Through a wide range of tailored support services including one-to-one careers guidance, CV writing, interview preparation, and skills training, we have supported over 250,000 people on their journey into work.

What is the role about?

The Programme Co-ordinator is responsible for coordinating programme operations, stakeholder engagement, quality assurance processes and compliance requirements to ensure the successful delivery of contracted services. The role acts as a central point of coordination between operational teams, external partners and support functions, ensuring that programme activity is delivered efficiently, accurately and in line with contractual requirements.

Just some of your day-to-day responsibilities will include:

Taking Ownership

• Maintain accurate participant, stakeholder and programme records across relevant systems.
• Monitor operational activity to ensure contractual processes are completed accurately and within required timescales.
• Produce and analyse management information reports to support operational decision-making.
• Coordinate actions arising from audits, reviews, commissioner requests and internal meetings.
• Maintain programme documentation, operating procedures and process guidance.

Working Together

• Develop relationships with local stakeholders, referral partners and community organisations and introduce them to the Engagement Officers
• Act as a key contact point for external partners and respond to stakeholder enquiries in a professional and timely manner.
• Coordinate and support stakeholder meetings, forums and partnership events.
• Support the identification of referral opportunities and partnership development initiatives.
• Work collaboratively with operational teams to identify gaps in local provision and coordinate appropriate solutions.
• Represent the programme at meetings, events and networking opportunities as required.
• Ensuring Invoice and financial requests are paid within the defined timeframe

Being Fair, Open, and Honest

• Undertake quality assurance reviews of participant records, files and programme activity.
• Identify trends, risks and improvement opportunities through quality monitoring activity.
• Provide feedback and recommendations to Team Leaders to support service improvement.
• Support the implementation of quality improvement actions and best practice initiatives.
• Maintain audit trails and evidence required for internal and external assurance activities.
• Assist in preparing for commissioner audits, external inspections and internal reviews.

What’s in it for you?

A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:

• 25 days annual leave (pro-rata for part time) plus statutory bank holidays
• Reed Pension Scheme
• Award Winning Management & Leadership training
• Professional & Personal Development Funds
• Bi-annual pay reviews
• Plus much more that can be foundon our website.

The Programme Coordinator role offers immense satisfaction of connecting people with the tailored support that they need to fulfil their potential. At Reed in Partnership, our values - Fair, Open & Honest, Take Ownership, and Work Together - guide everything we do. Join us in delivering services that make a real difference.

Essential Attainments:

• Experience of working within a contract-driven, target-focused environment.

• Experience of stakeholder engagement and partnership working.

• Experience of administrative coordination and management information reporting.

• Experience of quality assurance, compliance monitoring or audit activities.

• Experience of maintaining accurate records and database systems.

• Strong knowledge of Microsoft Office applications, particularly Excel.

• A minimum of two A-Levels or an equivalent Level three Diploma.

• GCSE English Language at a minimum of a Grade B (or equivalent Level two qualification). OR achievement of a Level two in Literacy Assessment at interview stage.

Essential Criteria:

• Excellent organisational and planning skills.
• Strong attention to detail and commitment to accuracy.
• Ability to analyse information and identify trends or issues.
• Excellent written and verbal communication skills.
• Ability to build effective relationships with internal and external stakeholders.
• Ability to manage competing priorities and work to deadlines.
• Strong problem-solving skills and proactive approach to continuous improvement.
• Ability to interpret and apply policies, procedures and contractual requirements.
• High level of professionalism, integrity and accountability.
• undefined

Desirable Criteria:

• Experience within employability, skills, welfare-to-work or public sector programmes.
• Experience supporting contract mobilisation or implementation projects.
• Experience of conducting quality audits or compliance reviews. Knowledge of commissioner reporting requirements.
• Understanding of local stakeholder networks and community provision.

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.