Programme and Outsourcing Manager

Payhawk Limited; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading fintech company is seeking a Programme and Outsourcing Manager to oversee partnerships and manage outsourced services. This strategic role requires expertise in payment systems and vendor management, along with a strong focus on compliance and operational efficiency. The ideal candidate will have significant experience in the fintech industry and a proven track record in managing card operations.

Benefits

30 days holiday paid leave

Competitive compensation package

Flexible working hours and opportunity to work from home

Regular team-wide events

Additional Medical care

Classpass

Qualifications

• 5+ years of experience in the fintech, banking, or payments sector.
• Experience working with card networks, especially Visa.
• Direct experience managing card issuing and processing operations.

Responsibilities

• Oversee partnerships with Visa and manage outsourced services.
• Ensure compliance with card scheme rules and manage risks.
• Drive operational topics related to card programs.

Skills

Vendor Management

Compliance

Effective Communication

Education

Bachelor's Degree in Finance or related field

Job description

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Company Mission

Payhawk is a leading global spend management solution for scaling businesses. Headquartered in London, it combines company cards, reimbursable expenses, and accounts payable into a single product. Its technology enables finance teams to control and automate company spending at scale.

Our customer base includes fast-growing and multinational companies in 32 countries, such as LuxAir, Quantive, and Wagestream. With offices in New York, London, Berlin, Munich, Barcelona, Paris, Amsterdam, Vilnius, and Sofia, Payhawk is backed by investors like Lightspeed Venture Partners, Greenoaks, QED Investors, Bek Ventures, and Eleven Ventures.

We value flat hierarchies, ownership, feedback, constructive critique, and speaking our minds. We promote diversity and inclusion, support work-life balance, continual learning, and empower teams. We also aim to measure and improve our environmental and social impact. Our solutions help reduce paper usage for our customers.

About The Role

The Programme and Outsourcing Manager oversees partnerships with Visa and manages outsourced services or third-party vendors. This strategic role requires knowledge of payment systems, vendor management, and compliance with fintech regulations.

Job Responsibilities

1. Ensure compliance with all card scheme rules, becoming the in-house expert on VISA requirements.
2. Map out processes for migrating programmes from sponsored models to our own EMIs, managing these projects.
3. Map outsourcing and third-party relationships, identify risks, and communicate changes to the management team.
4. Manage daily operations with key providers like VISA, Marqeta, LHV, ClearBank, JP Morgan.
5. Drive operational topics such as BIN cleanups, configurations, tokenization, and card fulfilment.
6. Own responsibilities related to card scheme compliance, intra-group outsourcing, outsourcing risks, and tracking card-related assets.
7. Manage programmes in EMI, Financial, and Compliance domains as per regulatory needs and company vision.

Requirements

1. Experience in mapping processes for programme migration and project management in Payments/Operations/Compliance.
2. 5+ years in fintech, banking, or payments sector.
3. Specific experience with card networks, especially Visa.
4. Product and project management experience, familiar with agile methodologies.
5. Direct experience with card issuing, processing, and settlement operations.
6. Experience managing key partnerships with Visa, Marqeta, banking partners.
7. Understanding of outsourcing risks and effective communication skills.

Company Benefits

• 30 days paid leave
• Competitive compensation
• One-week exchange policy to another Payhawk office
• Flexible hours and remote work options
• Team events, medical care, Classpass, and product usage opportunities

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing

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