Programme and Outsourcing Manager

Payhawk; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading fintech company in London is seeking a Programme and Outsourcing Manager to oversee partnerships with card networks and manage outsourced services. The role requires expertise in payment systems, vendor management, and regulatory compliance, making it crucial for the company's strategic operations. The ideal candidate will have over 5 years of experience in the fintech sector, particularly with card networks like Visa, and possess strong project management skills. This position offers a competitive salary and a range of benefits, including flexible working hours and additional medical care.

Benefits

30 days paid holiday leave

Competitive compensation package

One-week exchange policy to another Payhawk office

Flexible working hours and remote work options

Additional medical care

Classpass membership

Opportunity to use the Payhawk product

Qualifications

• 5+ years of experience in the fintech, banking, or payments sector.
• Specific experience working with card networks, especially Visa.
• Direct experience managing card issuing, processing, and settlement operations.

Responsibilities

• Ensure compliance with card scheme rules and manage vendor relationships.
• Map out processes for migrating programmes and project manage initiatives.
• Drive operational topics like BIN cleanups and card fulfillment.

Skills

Vendor management

Regulatory compliance

Project management

Agile methodologies

Relationship management

Job description

Payhawk is a leading global spend management solution for scaling businesses. Headquartered in London and combining company cards, reimbursable expenses, and accounts payable into a single product, its future-facing technology enables finance teams to control and automate company spending at scale.

The Payhawk customer base includes fast-growing and mature multinational companies in 32 countries, including LuxAir, Quantive, and Wagestream. With offices in New York, London, Berlin, Munich, Barcelona, Paris, Amsterdam, Vilnius, and Sofia, Payhawk is backed by renowned investors such as Lightspeed Venture Partners, Greenoaks, QED Investors, Bek Ventures, and Eleven Ventures.

Our values include supporting flat hierarchies, taking ownership and responsibility, seeking and providing feedback, managing constructive critique, and speaking our minds. We understand that the best ideas don’t all come from the same place, so we encourage diversity and inclusion in all areas of our work.

The future of fintech is about more than money, and we believe in work-life balance, continual learning, and empowered teams. We’re also on a journey to measure and improve our environmental and social impact. From virtual cards to digital subscriptions, our software and automation help take paper out of the equation for our customers, too.

We’re changing the world of payments, and we’re looking for an exceptional team to help us.

About the role

The Programme and Outsourcing Manager role involves overseeing the company's partnerships with Visa (or similar card networks) and managing outsourced services or third-party vendors. This is a strategic role that combines knowledge of payment systems, vendor management, and compliance with regulatory standards in the fintech industry.

Job responsibilities:

1. Ensure we are compliant with all card scheme rules (reporting, settlement, requirements per programme - e.g., Commercial and Platinum) by becoming the in-house expert on all VISA requirements.
2. Map out step-by-step processes to ensure successful migration of programmes from sponsored models to our own EMIs, and project manage these initiatives (from a Payments/Operations/Compliance perspective).
3. Map out outsourcing and third-party relationships, highlight risks to the management team, and monitor material changes in these risks (internal and external outsourcing), including changes in risk appetite, financial standing, or regulatory requirements (KYC/onboarding, prohibited transactions/industries, risk classification).
4. Maintain day-to-day operational liaison with key providers such as Card schemes, Processors, and Core Banking partners (e.g., VISA, Marqeta, LHV, ClearBank, JP Morgan).
5. Drive operational topics like BIN cleanups, configurations, tokenization, and card fulfillment.
6. Own responsibilities related to:

• Intra-group outsourcing
• Outsourcing risks (intragroup and external)
• Tracking cards, cardholders, envelopes, and design approvals
• Managing specific programmes in EMI, Financial, and Compliance domains according to regulatory needs or company vision.

Requirements

1. Map out step-by-step processes for migrating programmes from sponsored models to our own EMIs, and project manage these initiatives (from a Payments/Operations/Compliance perspective).
2. 5+ years of experience in the fintech, banking, or payments sector.
3. Specific experience working with card networks, especially Visa.
4. Experience in product and project management, particularly related to payment cards (debit, credit, prepaid), and familiarity with Agile methodologies.
5. Direct experience managing card issuing, processing, and settlement operations, including understanding the lifecycle of card programs and industry standards.
6. Experience managing key partnerships with entities like Visa, Marqeta, and banking partners.
7. Knowledge of outsourcing risks and effective relationship management skills.

Company Benefits

• 30 days paid holiday leave
• Competitive compensation package
• One-week exchange policy to another Payhawk office
• Flexible working hours and remote work options
• Additional medical care
• Classpass membership
• Opportunity to use the Payhawk product

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