Programme Administrator

London Business School; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

London Business School is seeking a motivated individual to support the EMBA-Global and Sloan Masters programmes. The successful candidate will provide high-quality support service to students, colleagues, and other stakeholders, ensuring exceptional service standards.

Responsibilities include responding to enquiries, maintaining accurate data, and developing relationships with various stakeholders. Administrative experience and strong communication skills are essential for this role.

Qualifications

• Proven administrative experience in a Higher Education setting.
• Outstanding customer service commitment.
• Strong communication skills with diverse stakeholders.

Responsibilities

• Provide high-quality support to students, colleagues, and stakeholders.
• Ensure timely resolution of enquiries and issues.
• Maintain accurate data in business systems.
• Foster relationships with team members and other stakeholders.

Skills

Administrative experience

Customer service

Written communication

Interpersonal skills

Microsoft Office proficiency

Attention to detail

Time management

Team working

Financial management processes

Job description

You will play a central role in delivering the prestigious EMBA-Global and Sloan Masters programmes, ensuring an outstanding experience for students, faculty, and stakeholders. You will act as a key point of contact, coordinating programme logistics, events, and communications while supporting the smooth delivery of world-class executive education across globally recognised programmes.

You will bring strong organisational and administrative skills, along with a commitment to exceptional service in a fast‑paced, collaborative environment. Working closely with internal teams and international partners, you will help drive programme success, support high‑profile events, and contribute to continuous improvements that uphold the School’s reputation for excellence.

Main Responsibilities

• High‑quality support service provided to students, colleagues and stakeholders.
• Timely response to and resolution of enquiries, requests and issues.
• Accuracy and integrity of data in business systems.
• Development of relationships within and outside the team, and positive feedback from colleagues.
• Compliance with processes, procedures and standards.
• Contributions to process reviews and operational improvements.

Who we are looking for

• Administrative experience, preferably in a Higher Education environment.
• Commitment to providing an outstanding level of customer service.
• Excellent written communication and interpersonal skills and the ability to work with a variety of stakeholders.
• Sound knowledge of Microsoft Office packages including Word, Excel, PowerPoint and Outlook.
• Proactive approach to building and maintaining a good relationship with students and colleagues.
• Excellent attention to detail.
• Good time management skills with the ability to organise and prioritise.
• Good team working skills and the ability to work collaboratively.
• Experience in standard financial management processes.