Programme Administration Manager

University of the Arts London; Greater London; Hybrid; GBP 42,000 - 54,000; Full time

Job summary

University of the Arts London is seeking an experienced Programme Administration Manager to line manage a Programme Administrator and support a portfolio of courses. You will coordinate student records, including withdrawals, transfers, exchanges and placements, and ensure accurate data for reporting and statistics.

In addition to administration, you will oversee assessment submission, exam board documentation, attendance monitoring and student feedback.

Qualifications

• Experience in academic administration within a university or regulated setting.
• Ability to supervise staff and manage competing deadlines.
• Strong communication skills with diverse audiences.
• Commitment to equality, diversity and inclusion in work.
• Experience supporting committees and course quality reviews.

Responsibilities

• Line manage a Programme Administrator and oversee team workload.
• Coordinate student records, including withdrawals, transfers and placements.
• Prepare documentation for exam boards and communicate outcomes.
• Monitor attendance and oversee student feedback processes.
• Produce and update annual course handbooks.

Skills

Team management

Academic administration

Data management

Communication

Stakeholder engagement

Planning & prioritisation

Education

University degree or equivalent

Tools

MS Office

Student Information System

Job description

As Programme Administration Manager, you will line manage a Programme Administrator supporting a portfolio of courses at University of the Arts London. Day to day, this means managing student records, including withdrawals, transfers, exchanges and placements, and keeping accurate data for reporting and statistics. You will coordinate assessment submission and results processing, prepare documentation for exam boards and sub-boards, and communicate outcomes to students in line with UAL procedures. The role also covers monitoring student attendance, overseeing the student feedback process, and producing course handbooks on time each year.

Beyond administration, this is a team management role. You will support your administrator, carry out performance reviews, and identify training needs. You will service and clerk formal committees such as Programme Committees and support Programme Directors and Course Leaders with quality reviews and course validation and liaise with services like Disability Support and Registry.

Working on a hybrid basis across our Camberwell and Holborn sites, this is a 12-month fixed-term contract, covering parental leave, with the busiest periods falling around enrolment, exam boards and quality review points in the academic year.

About you

We're looking for someone with a good working knowledge of academic administration processes, gained in a university or similarly regulated setting. You should be able to communicate clearly with different audiences, plan and prioritise your own workload as well as your team's, and manage competing deadlines without losing accuracy. Experience supervising or managing staff is important, as is a practical approach to solving day-to-day problems. We're also looking for someone comfortable building working relationships across academic and administrative teams, and who is committed to equality, diversity and inclusion in their work.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Closing date: 20 August 2026 23:55.

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.